That a whole team can use it to evaluate a job from different work sites. Review collected by and hosted on G2.com.

I think it could be better at setting up for particular job types with templates. Review collected by and hosted on G2.com.

The user interface is basic. It allows for Remote Desktop assistance if needed. Review collected by and hosted on G2.com.

It isn’t as user friendly as it could be. Review collected by and hosted on G2.com.

This product sets up an innovative way to receive help. Review collected by and hosted on G2.com.

There aren’t too many cons about this particular product Review collected by and hosted on G2.com.

Easy to maneuver, easy to use good data Review collected by and hosted on G2.com.

Nothing never works, it’s slow it’s lame Review collected by and hosted on G2.com.

I like that it automatically would create scheduled and I wouldn’t have to waste time with configuring different schedules each week. Review collected by and hosted on G2.com.

There were some issues with the application when I first began use. However, they were minor things that eventually smoothed out. Review collected by and hosted on G2.com.

I likes how self explanatory the helpdesk was. Review collected by and hosted on G2.com.

I disliked how you cannot tell if something has been edited or not. Other employees could open and change the ticket and you wouldnt know. Review collected by and hosted on G2.com.

It seems as if they are working to improve their software and CS, albeit too slowly to stay with their company. Review collected by and hosted on G2.com.

They browser software is not intuitive. The integration with QuickBooks is poor. They try to force you to use mHelp Desk as your primary finance interface despite the fact that it would be nearly impossible to run a business using their software. Prone to crashes and glitches that come and go. Contacting customer service with any issues is so frustrating that you eventually just give up and try to find ways on your own to work around the problems. Review collected by and hosted on G2.com.

The program is intuitive and easy to understand. Does not require too much training. Review collected by and hosted on G2.com.

Dislike: layout and overall visual appeal of the program Review collected by and hosted on G2.com.

I like the fact that my employees can send me request and it all goes to one location. Review collected by and hosted on G2.com.

I do not like the set up. It felt like it was more difficult to do that it should have been Review collected by and hosted on G2.com.

My Help has great employees that are very prompt Review collected by and hosted on G2.com.

There seems to b e to many updates that cause problems. Review collected by and hosted on G2.com.