--- title: mHelpDesk Reviews meta\_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### mHelpDesk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448122&qs=pros-and-cons#reviews) Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448126&qs=pros-and-cons#reviews) Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955660&qs=pros-and-cons#reviews) Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955661&qs=pros-and-cons#reviews) Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955668&qs=pros-and-cons#reviews) Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955663&qs=pros-and-cons#reviews) Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955666&qs=pros-and-cons#reviews) ### Top Pros or Advantages of mHelpDesk ##### 1. Ease of Use Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very Easy to Use—Love It" What do you like about mHelpDesk? It is very easy to use, and I like it very much. ##### 2. User-Friendly Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448126&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very Easy to Use—Love It" What do you like about mHelpDesk? It is very easy to use, and I like it very much. ### Top Cons or Disadvantages of mHelpDesk ##### 1. Feature Limitations Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955660&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 2. Integration Issues Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955661&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 3. Missing Features Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955668&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 4. Poor Customer Support Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955663&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 5. Poor Support Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955666&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![IFS Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud.svg "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/mhelpdesk/competitors/alternatives) ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 3/6/2019 "My experience with mhelpdesk" 4.5/5 What do you like best about mHelpDesk? It's quick and reliable it's fluent with my charting Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? It could be more user friendly . Less network disruption Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Helping patients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 2/13/2019 "MHelpdesk" 5/5 What do you like best about mHelpDesk? Very user friendly and efficient I love it Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Nothing it works great so glad we decided to give it a try Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: great product I highly recommend Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? IT issues Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MT Michael T. Cashier Retail Mid-Market (51-1000 emp.) 7/30/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great platform and easy to use." 5/5 What do you like best about mHelpDesk? The way the platform is laid out, very simple and straight forward. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I like everything about mhelp desk, the Quality of the application is at 100%. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: It's great for almost any business Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? The application is perfect to run on my smart phone. We store our leads on the app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 8/1/2018 "Don't bee fooled" 0/5 What do you like best about mHelpDesk? Basic scheduling and mapped locations are OK but can be done with any mobile device. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? We purchased mhelpdesk because they ensured us that they could customize our reports to look like samples provided. After diving into it a bit more they announced that that they could not meet our requirements, making the product useless to us. They charges us a setup fee, which they now refuse to refund, even though they did not do any “setup”. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Total waste of money. They charge a setup fee which is non-refundable and they do not do any type of setup. Once you purchase the product your on your own. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? There are no benefits to this product. It is a total waste of money. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 2/11/2019 "Review" 5/5 What do you like best about mHelpDesk? Fast to resolve problems and understand the issue. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Wait time can be long but overall satisfied. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Na Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? All tech issues and work computer issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 1/27/2019 "Convenient " 4.5/5 What do you like best about mHelpDesk? I like that this provide custom services very quickly to address my concerns. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? The response time can be a bit delayed at times Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Great trouble shooting help when needed ! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/22/2019 "Easy To Use" 5/5 What do you like best about mHelpDesk? The ease of using it..it makes everything so simple Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Nothing.. System is absolutely amazing.. Kudos Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Billing problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/18/2018 "Efficiency for the work group" 4/5 What do you like best about mHelpDesk? I like how it archives the clients. It is easily accessible and, generally, it's easy to navigate the program. I always have someone just a message away to help or get help with any problem. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Sometimes there are clichés in the program. You have to review every little thing that is added, updated, changed, edited, or customized before sending or printing. I've had a lot of problems with downloading the wrong property, up until the update, review, or change. Recently, the return address to the Office in PA has somehow changed. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: System completely recommended for companies with closed work groups, the application enhances work efficiency and productivity. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Organization problems. Efficiency of the work group. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Kristen F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen F.") KF Kristen F. English Second Language Teacher Mid-Market (51-1000 emp.) 11/21/2018 "User" 3.5/5 What do you like best about mHelpDesk? I enjoyed the convenience it brought for a larger company. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I do not recall any major issues that would stop me from future use. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Convenience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") CR Verified User in Real Estate Small-Business (50 or fewer emp.) 1/1/2019 "It’s brilliant for appointment management " 4.5/5 What do you like best about mHelpDesk? Great for managing your desk Easy to navigate iOS compatible Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I would like it to be cheaper in the price structure as I used this for my real estate Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Managing diary Appointments Scheduling Linking to quick books - which I later declined. Review collected by and hosted on G2.com. 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