--- title: mHelpDesk Reviews meta\_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### mHelpDesk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448122&qs=pros-and-cons#reviews) Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448126&qs=pros-and-cons#reviews) Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955660&qs=pros-and-cons#reviews) Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955661&qs=pros-and-cons#reviews) Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955668&qs=pros-and-cons#reviews) Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955663&qs=pros-and-cons#reviews) Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. [(1 mentions)](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955666&qs=pros-and-cons#reviews) ### Top Pros or Advantages of mHelpDesk ##### 1. Ease of Use Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448122&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very Easy to Use—Love It" What do you like about mHelpDesk? It is very easy to use, and I like it very much. ##### 2. User-Friendly Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=2448126&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very Easy to Use—Love It" What do you like about mHelpDesk? It is very easy to use, and I like it very much. ### Top Cons or Disadvantages of mHelpDesk ##### 1. Feature Limitations Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955660&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 2. Integration Issues Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955661&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 3. Missing Features Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955668&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 4. Poor Customer Support Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955663&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ##### 5. Poor Support Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. [ See 1 mentions ](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bsentiment_snippet%5D=1955666&qs=pros-and-cons#reviews) See Related User Reviews ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Small-Business (50 or fewer emp.) 1.5/5 "Needs to be highly improved" What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![IFS Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud.svg "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/mhelpdesk/competitors/alternatives) ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Mid-Market (51-1000 emp.) 5/23/2019 "Would not reccomended. " 1/5 What do you like best about mHelpDesk? The software is not too bad of a starter software. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Not helpful and nearly impossible to navigate. I actually had to do a Google search on "how to cancel mHelpDesk subscription" in order to figure anything out. This tool does not offer anything that most small business owners don't already have. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lisandra C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisandra C.") LC Lisandra C. Therapist Hospital & Health Care Enterprise (\> 1000 emp.) 1/18/2019 "Good experience with this mHelpdesk" 4.5/5 What do you like best about mHelpDesk? I like that i can chat with the help desk and they are able to work with me remotely and i don’t have to make a phone call. I can solve everything through my PC. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Sometimes they take their time to do things that needs to be resolved asap. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Computer issues with some softwares and apps i use at my work. After talking to the help desk they were able to fix most of my issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") IR Verified User in Retail Enterprise (\> 1000 emp.) 5/29/2019 "Need help and not google" 3/5 What do you like best about mHelpDesk? Fast reaspond time my first reaction was surprised that everything could get fixed in one area Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Nothing I always know where to go for help Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: None Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Helped many ways from my children to my car it benefits me I’m not guessing or wondering if it’s correct Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/23/2019 "Field Service Management Use" 4/5 What do you like best about mHelpDesk? This software application has robust data security provision, ease of accessibility, caters to a wide spectrum of businesses and is very reliable. The customer service team does a commendable job. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I would like to see competitive pricing options for difference services. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Consider switching to mHelpDesk. It offers several functions for a wide customer base and is a very robust application. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Cloud storage is the most used application at my institution. It is well suited for our size requirement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lori S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori S.") LS Lori S. Teacher Enterprise (\> 1000 emp.) 1/27/2019 "Help desk " 5/5 What do you like best about mHelpDesk? You cal call or send an email and it provides you a work ticket so that they can get back to you and resolve the issue Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Waiting for them to get back to you can often take too long and that puts the work you have to do on the back burner. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Getting locked out, password not working,, user name not working, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 12/26/2018 "No nonsense always reliable service" 4.5/5 What do you like best about mHelpDesk? Someone is always there to answer your call and help you out. Always get a resolution to my concern in a timely manner. Very reliable service. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? There are very few things i dislike about this product but I don't love that there is such a disconnect between the user. It can be hard to get someone on the phone and to look up the status of your claim or ticket. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? mhelpDesk is very helpful mostly with systematic errors or glitches. Without access to a smooth running sevice it makes it impossible to do my job, so when i have a reliable service i know i can talk to and get started the day of Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 5/30/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "It was pleasant " 2.5/5 What do you like best about mHelpDesk? Questions are answered quickly they understand what it is you need and get the bottom of the problem Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? In some cases your issue can be escalated and you have to wait Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Billing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 5/26/2019 "HelpDesk" 2/5 What do you like best about mHelpDesk? They are usually quick in solving the problem, once they call back. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Takes up to two days for a return call! Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Fixes things that I can not. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") UC Verified User in Civic & Social Organization Mid-Market (51-1000 emp.) 5/23/2019 "Great support" 4/5 What do you like best about mHelpDesk? Easy to use easy to access and easy to train other team members on Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Slow connection speed and difficulty with customer service Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Quick and easy help desk tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NK Neha K. Small-Business (50 or fewer emp.) 8/31/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "mHelpDesk is a fast, easy and reliable way to get complete visibility." 4.5/5 What do you like best about mHelpDesk? I am able to filter out a list of customers that live in a certain region to send a reminder email or reminder cards and easy scheduling. mHelpDesk gives you complete visiblity over who’s working on what and what’s getting done.mHelpDesk’s data protection software Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? The interface of the Calendar is bit complicated and can become hard to read with a lot of information in one single view. The software works according to expectations. mHelpDesk is reliable and efficient. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: You should really try it , is very easy and efficient in managing it. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? There are no issues so far.It's equipped with mobile apps so that you can easily send jobs to your staff with an easy to use app, in real time Review collected by and hosted on G2.com. 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