--- title: mHelpDesk Reviews meta_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 146 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews **Vendor:** mHelpDesk **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 146 ## About mHelpDesk Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. ## mHelpDesk Pros & Cons **What users like:** - Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. (1 reviews) - Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. (1 reviews) **What users dislike:** - Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. (1 reviews) - Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. (1 reviews) - Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. (1 reviews) - Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. (1 reviews) - Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## mHelpDesk Reviews ### 1. Very Reliable Help Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about mHelpDesk?** This system offers immediate response when help is requested. **What do you dislike about mHelpDesk?** I have no way of knowing when or if my request was received other than an automatic reply. **What problems is mHelpDesk solving and how is that benefiting you?** My currently place of employment uses mHelpDesk for field service management. ### 2. Love it **Rating:** 3.5/5.0 stars **Reviewed by:** Patty v. | Wholesale , Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about mHelpDesk?** Super easy app to schedule my apoitmens .. Its like a go go agenda love it and very helpful **What do you dislike about mHelpDesk?** I honestly haven't had any issues yet I love it **What problems is mHelpDesk solving and how is that benefiting you?** Scheduling apts to keep track of my costumers ### 3. Hotel support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about mHelpDesk?** I found it difficult to navigate their website and it was difficult to reach customer service **What do you dislike about mHelpDesk?** I did not enjoy learning it at all! It was a bad layout and customer service was difficult to reach **What problems is mHelpDesk solving and how is that benefiting you?** I'm not ### 4. Very HepfulVery helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2019 **What do you like best about mHelpDesk?** If I have problems, they can answer questions for me... **What do you dislike about mHelpDesk?** I don't really have any dislikes. They always seem to come through for me. **Recommendations to others considering mHelpDesk:** If you have a problem, check out the help desk **What problems is mHelpDesk solving and how is that benefiting you?** I have had some problems with my software not accepting my downloads. ### 5. Its alright **Rating:** 3.5/5.0 stars **Reviewed by:** Angelic A. | Customer consultant , Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about mHelpDesk?** Its available when you need it. Hardly ever has IT issues, doesn't crash. **What do you dislike about mHelpDesk?** I don't dislike anything about out this software. **What problems is mHelpDesk solving and how is that benefiting you?** Trorbleshooting issues with IT ### 6. Super helpful for client to customer relations **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | L1 Chat Admin, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about mHelpDesk?** It was super easy to fine info needed for customers, this was used as a support too and billing tool. **What do you dislike about mHelpDesk?** At times the load times were really long. **Recommendations to others considering mHelpDesk:** I would recommend using mHelpDesk, it has plenty of information for a customers account and it makes it easy to take care of plan packages and renewals **What problems is mHelpDesk solving and how is that benefiting you?** Customer to client issues, and super fast information and access to plenty of tools to fix a customers account. ### 7. my help desk review **Rating:** 3.0/5.0 stars **Reviewed by:** Hannah M. | Hannah MacGregor , Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about mHelpDesk?** I like my help desk the best because it is easy to navigate and use in a timely manner **What do you dislike about mHelpDesk?** I don't like how my help desk lacks extra details, or more advanced searching. **Recommendations to others considering mHelpDesk:** Works great **What problems is mHelpDesk solving and how is that benefiting you?** My help desk has helped employees search for staff members. ### 8. Terrible in all aspects **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2018 **What do you like best about mHelpDesk?** Absolutely nothing, it is glitchy and tech support do not and cannot help because they have very little knowledge, they are at least polite. **What do you dislike about mHelpDesk?** The program is poorly organized, e.g. the billing module is useless. The program will frequently get fatal glitches which they do not fix!!! for example the app does not update and so the field workers cannot see any of their jobs! It has been 10 days and tech support just keeps saying we are in the queue to be looked at. Meanwhile the program is rendered useless by this - how can you have a field service software program where workers cannot see their jobs!!! **Recommendations to others considering mHelpDesk:** Don't do it **What problems is mHelpDesk solving and how is that benefiting you?** t has created numerous problems for us and not really solved very many!! ### 9. MHelpdesk made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra Isabell L. | Self Employed, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2018 **What do you like best about mHelpDesk?** What I like best is that the mhelpdesk features do a lot of the heavy work for me as an employee. I didn't know or wasn't familiar with its setup at first, but now I know a little bit more. **What do you dislike about mHelpDesk?** I don't dislike anything with Mhelpdesk. **Recommendations to others considering mHelpDesk:** None **What problems is mHelpDesk solving and how is that benefiting you?** I am solving good things, like how to solve complex and difficult issues with customers. Handling frustrated and difficult clientele. ### 10. Really enjoy the variety of information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about mHelpDesk?** The variety and in depth information that I have the option of learning on my own time. **What do you dislike about mHelpDesk?** The price could be a little cheaper but in the long run it's worth it and pays for itself. **Recommendations to others considering mHelpDesk:** Begin with the trial to see if it fits your business, and then you will have the option to purchase it. **What problems is mHelpDesk solving and how is that benefiting you?** Makes the communication easier and faster also speeds up billing in the HR ### 11. A great Program to have. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about mHelpDesk?** I like that you are offered a 14 day trial to begin with. It allowed me to see if this software was what I needed. I also like the price point after the trail, it fits within my budget. The software is easy to set up and install, as well as very user friendly. I have not encountered any issues while running this program. **What do you dislike about mHelpDesk?** I honestly can say there is not one thing I dislike about this software. It has proven to be very useful, and I am glad I decided to give it a try. It has made my work a little less stressful. **Recommendations to others considering mHelpDesk:** Go with it , it super simple and effective. **What problems is mHelpDesk solving and how is that benefiting you?** I am able to answer customers questions quickly and efficiently. ### 12. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Shereen K. | MD candidate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about mHelpDesk?** It’s very nice and convenient to use. Would recommend. **What do you dislike about mHelpDesk?** There’s nothing bad with it.would recommend. **What problems is mHelpDesk solving and how is that benefiting you?** Using in a hospital setting to help patients. Really great and accessible, ### 13. Easy to use, could use more functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2019 **What do you like best about mHelpDesk?** Its ease of use and navigation is very straight forward. **What do you dislike about mHelpDesk?** I feel like it could use with more options and functionality, bugs out sometimes. **Recommendations to others considering mHelpDesk:** Keep in mind, this program is very helpful in your day to day tasks. However, it can be problematic at times and needs more functionality to really truly embrace its use. **What problems is mHelpDesk solving and how is that benefiting you?** Helps alot with communicating with different departments and isolating a customers issue. ### 14. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna A. | Social Emotional Behavior, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2018 **What do you like best about mHelpDesk?** Very easy to use. Requests go through easily. **What do you dislike about mHelpDesk?** I’ve not found anything that I disallow about MHD. **What problems is mHelpDesk solving and how is that benefiting you?** It’s so easy to use Help desk! Requests go through quickly and it’s very simple. ### 15. Scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about mHelpDesk?** Easy to stay organized with schedules and billing all in one place. **What do you dislike about mHelpDesk?** Took me awhile to use it efficiently. Took a lot of trial and error to get everything sorted out **What problems is mHelpDesk solving and how is that benefiting you?** It’s user friendly for many different things to stay organized ### 16. Novice Customer zRep **Rating:** 2.0/5.0 stars **Reviewed by:** Daphne R. | Front Office Supervisor, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about mHelpDesk?** I like that its already programmed to work for me. The training was short and easy **What do you dislike about mHelpDesk?** I dislike it because Its program cant be changed unless a person changes it. No automatic updates. **What problems is mHelpDesk solving and how is that benefiting you?** Refunds and complaints. The benefit is that its fool proof. ### 17. Useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about mHelpDesk?** It helps me stay organized and is a software that has it all in one **What do you dislike about mHelpDesk?** What I dislike about mhelpdesk is it can be overwhelming at first glance **What problems is mHelpDesk solving and how is that benefiting you?** Keeping organized and it is thourough ### 18. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about mHelpDesk?** It was easy to navigate the system and was easy for employee to train on **What do you dislike about mHelpDesk?** There was nothing I dislled about this product **What problems is mHelpDesk solving and how is that benefiting you?** Being able to solve issues that the customers are having with billing ### 19. mHelpDesk Software Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about mHelpDesk?** I love that this helps me automate everything from customer contact, customer management, quoting, invoicing clients, billing clients and reporting any issues or positives. Love that its accessible on any device that i'm using **What do you dislike about mHelpDesk?** Honestly I haven't discovered anything about it that I dislike yet... **Recommendations to others considering mHelpDesk:** I definitely would recommend this product to others considering it. I honestly only see positive things with it, nothing to keep me from wanting to stop using it. **What problems is mHelpDesk solving and how is that benefiting you?** Organizing customer inquiries without any hassle so I can efficiently take care of all their needs. ### 20. Easy use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about mHelpDesk?** This makes it so much easier to submit inquiries in regards to issues with our systems or anything giving us trouble in the workplace. **What do you dislike about mHelpDesk?** I actually like everything about this, it's great. **What problems is mHelpDesk solving and how is that benefiting you?** Submitting issues or problems that need attention. ### 21. My experience with mhelpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about mHelpDesk?** It's quick and reliable it's fluent with my charting **What do you dislike about mHelpDesk?** It could be more user friendly . Less network disruption **What problems is mHelpDesk solving and how is that benefiting you?** Helping patients ### 22. MHelpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about mHelpDesk?** Very user friendly and efficient I love it **What do you dislike about mHelpDesk?** Nothing it works great so glad we decided to give it a try **Recommendations to others considering mHelpDesk:** great product I highly recommend **What problems is mHelpDesk solving and how is that benefiting you?** IT issues ### 23. Great platform and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | Cashier, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about mHelpDesk?** The way the platform is laid out, very simple and straight forward. **What do you dislike about mHelpDesk?** I like everything about mhelp desk, the Quality of the application is at 100%. **Recommendations to others considering mHelpDesk:** It's great for almost any business **What problems is mHelpDesk solving and how is that benefiting you?** The application is perfect to run on my smart phone. We store our leads on the app. ### 24. Don't bee fooled **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about mHelpDesk?** Basic scheduling and mapped locations are OK but can be done with any mobile device. **What do you dislike about mHelpDesk?** We purchased mhelpdesk because they ensured us that they could customize our reports to look like samples provided. After diving into it a bit more they announced that that they could not meet our requirements, making the product useless to us. They charges us a setup fee, which they now refuse to refund, even though they did not do any “setup”. **Recommendations to others considering mHelpDesk:** Total waste of money. They charge a setup fee which is non-refundable and they do not do any type of setup. Once you purchase the product your on your own. **What problems is mHelpDesk solving and how is that benefiting you?** There are no benefits to this product. It is a total waste of money. ### 25. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about mHelpDesk?** Fast to resolve problems and understand the issue. **What do you dislike about mHelpDesk?** Wait time can be long but overall satisfied. **Recommendations to others considering mHelpDesk:** Na **What problems is mHelpDesk solving and how is that benefiting you?** All tech issues and work computer issues ### 26. Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about mHelpDesk?** I like that this provide custom services very quickly to address my concerns. **What do you dislike about mHelpDesk?** The response time can be a bit delayed at times **What problems is mHelpDesk solving and how is that benefiting you?** Great trouble shooting help when needed ! ### 27. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about mHelpDesk?** The ease of using it..it makes everything so simple **What do you dislike about mHelpDesk?** Nothing.. System is absolutely amazing.. Kudos **What problems is mHelpDesk solving and how is that benefiting you?** Billing problems ### 28. Efficiency for the work group **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about mHelpDesk?** I like how it archives the clients. It is easily accessible and, generally, it's easy to navigate the program. I always have someone just a message away to help or get help with any problem. **What do you dislike about mHelpDesk?** Sometimes there are clichés in the program. You have to review every little thing that is added, updated, changed, edited, or customized before sending or printing. I've had a lot of problems with downloading the wrong property, up until the update, review, or change. Recently, the return address to the Office in PA has somehow changed. **Recommendations to others considering mHelpDesk:** System completely recommended for companies with closed work groups, the application enhances work efficiency and productivity. **What problems is mHelpDesk solving and how is that benefiting you?** Organization problems. Efficiency of the work group. ### 29. User **Rating:** 3.5/5.0 stars **Reviewed by:** Kristen F. | English Second Language Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about mHelpDesk?** I enjoyed the convenience it brought for a larger company. **What do you dislike about mHelpDesk?** I do not recall any major issues that would stop me from future use. **What problems is mHelpDesk solving and how is that benefiting you?** Convenience ### 30. It’s brilliant for appointment management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2019 **What do you like best about mHelpDesk?** Great for managing your desk Easy to navigate iOS compatible **What do you dislike about mHelpDesk?** I would like it to be cheaper in the price structure as I used this for my real estate **What problems is mHelpDesk solving and how is that benefiting you?** Managing diary Appointments Scheduling Linking to quick books - which I later declined. ### 31. Helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about mHelpDesk?** That you can access most things on your own **What do you dislike about mHelpDesk?** That it can get delayed they more ppl accessing the site **What problems is mHelpDesk solving and how is that benefiting you?** I can walked through and fix most applications ### 32. positive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about mHelpDesk?** easy to navigate and clear answers is what i like best about the the program. plus the friendly staff and personnel **What do you dislike about mHelpDesk?** there is nothing so far about the company that i dislike, but it is still new to me as i learn more about it everyday **What problems is mHelpDesk solving and how is that benefiting you?** billing problems ### 33. Helpful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about mHelpDesk?** HelpDesk is pretty easy to navigate and gets the job done quickly. **What do you dislike about mHelpDesk?** Sometimes the apps on the side take a minute to load up. **Recommendations to others considering mHelpDesk:** Not sure **What problems is mHelpDesk solving and how is that benefiting you?** I can clearly communicate with my customers and apply their missing credit to their account. ### 34. For the most part good! **Rating:** 5.0/5.0 stars **Reviewed by:** GleekForLife T. | Intake Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about mHelpDesk?** It is easy enough to move through the program and fairly simple to learn. The tabs and tools are intuitive and it is easy to delete errors **What do you dislike about mHelpDesk?** Very limited customization at the employee access level. It is not possible to resize windows to see more information in the description fields **What problems is mHelpDesk solving and how is that benefiting you?** Viewing files without downloading them and having more than one type of user would be pretty basic and easy features to add ### 35. HelpDesk tracks requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2018 **What do you like best about mHelpDesk?** I like being able to get help and support in a systematic and efficient manner. **What do you dislike about mHelpDesk?** I don't like how the requests often default to specific settings. **What problems is mHelpDesk solving and how is that benefiting you?** We are most efficient with our requests for services and goods. ### 36. mHelpDesk Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jenna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about mHelpDesk?** The way that it is laid out and organizes information **What do you dislike about mHelpDesk?** Very limited customization at the employee access level. It is not possible to resize windows to see more information in the description fields. **What problems is mHelpDesk solving and how is that benefiting you?** It is easy enough to move through the program and fairly simple to learn. The tabs and tools are intuitive and it is easy to delete errors. ### 37. Simple and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie L. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about mHelpDesk?** The layout and easy to use platform, very compatible with a smart phone. **What do you dislike about mHelpDesk?** I have no dislikes about the app, I love it, especially since it's very compatible with my phone. **Recommendations to others considering mHelpDesk:** Now recommendation, everything is up to par with this app. **What problems is mHelpDesk solving and how is that benefiting you?** I use it for storeing my leads, and bills on my smart phone for work. ### 38. mHelpDesk Software For Growing Companies **Rating:** 3.0/5.0 stars **Reviewed by:** Kenyata G. | Customer Service specialist/Hotel Specialist, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about mHelpDesk?** mHelpDesk provides an easy way to search and locate/store customer information. Its quick when you need it to be and has a fairly easy navigation system. It was pretty easy to set up as well. **What do you dislike about mHelpDesk?** I feel as though the program can be a bit pricey and at times its rather hard to get ahold of someone when you need assistance with the software not performing and or working properly. **Recommendations to others considering mHelpDesk:** Make sure you pay close attention to the costs involved when purchasing. IF a trial is available, I would recommend to try it out first to see how you like it and how well it works for your business needs. **What problems is mHelpDesk solving and how is that benefiting you?** Having an easy way to locate customers is essential because it collects all pertinent information needed for billing, verification such as addresses etc or whichever verification process your company has. Its beneficial because it gives your company a feel of professionalism as opposed to having things all over the place especially regarding customer information. You want a program that can help keep things organized and easily accessible. ### 39. Thank you for helping us find mHelpDesk **Rating:** 5.0/5.0 stars **Reviewed by:** KHAIRUL B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2017 **What do you like best about mHelpDesk?** Especially I like this very much- Customizable Coloring of the work order type Recurring maintenance Report **What do you dislike about mHelpDesk?** there is a learning curve we were initially confused on which logins to use change is always hard, but we are figuring it out **Recommendations to others considering mHelpDesk:** Recommended! **What problems is mHelpDesk solving and how is that benefiting you?** The software: We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management software throughout the years and none of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that it is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance. Customer Service: My first conversation was with Daniel McClain - Account executive - He was great from the get-go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so excited for it. Thank you, Mr. McClain ;) Once I decided to go ahead with Mhelpdesk I was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if I could I would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done with the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, I was able to train my staff with easily with zero misunderstandings. Thanks for everything !! ### 40. Best field service management software **Rating:** 5.0/5.0 stars **Reviewed by:** Suzette B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2018 **What do you like best about mHelpDesk?** Helped us get organized and win more jobs. **What do you dislike about mHelpDesk?** Nothing, I felt that this was so user friendly and from scheduling, dispatch, invoice, and more. **Recommendations to others considering mHelpDesk:** Try mHelpDesk and you won't be disappointed. Great scheduling software. So many functionalities. **What problems is mHelpDesk solving and how is that benefiting you?** Scheduling and Dispatch. I realized the benefits of the scheduling ability. ### 41. Great tool for contractors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about mHelpDesk?** That a whole team can use it to evaluate a job from different work sites. **What do you dislike about mHelpDesk?** I think it could be better at setting up for particular job types with templates. **Recommendations to others considering mHelpDesk:** Templates and pricing for products for ease of employees **What problems is mHelpDesk solving and how is that benefiting you?** Billing, estimates, and job completion are all done by several people on one job while tracking time spent doing so. ### 42. MHelpDesk **Rating:** 3.5/5.0 stars **Reviewed by:** Mairi F. | 4th Grade Teacher, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about mHelpDesk?** The user interface is basic. It allows for Remote Desktop assistance if needed. **What do you dislike about mHelpDesk?** It isn’t as user friendly as it could be. **Recommendations to others considering mHelpDesk:** N/A **What problems is mHelpDesk solving and how is that benefiting you?** It provides support ### 43. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about mHelpDesk?** This product sets up an innovative way to receive help. **What do you dislike about mHelpDesk?** There aren’t too many cons about this particular product **What problems is mHelpDesk solving and how is that benefiting you?** Being able to work remotely and improve employees productivity ### 44. Difficult **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2018 **What do you like best about mHelpDesk?** Easy to maneuver, easy to use good data **What do you dislike about mHelpDesk?** Nothing never works, it’s slow it’s lame **What problems is mHelpDesk solving and how is that benefiting you?** To schedule jobs ### 45. Good application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2018 **What do you like best about mHelpDesk?** I like that it automatically would create scheduled and I wouldn’t have to waste time with configuring different schedules each week. **What do you dislike about mHelpDesk?** There were some issues with the application when I first began use. However, they were minor things that eventually smoothed out. **Recommendations to others considering mHelpDesk:** Be patient when starting to use this application and ask for assistance if you hit any snags. **What problems is mHelpDesk solving and how is that benefiting you?** Scheduling and invoicing were the two main things we used mhelpdesk for. ### 46. Short Term Usage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about mHelpDesk?** I likes how self explanatory the helpdesk was. **What do you dislike about mHelpDesk?** I disliked how you cannot tell if something has been edited or not. Other employees could open and change the ticket and you wouldnt know. **What problems is mHelpDesk solving and how is that benefiting you?** Personally, I think it is helping solve multiple problems. People from IT would see the tickets and address them quite fast. ### 47. Slowly improving but frustrating nonetheless **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2018 **What do you like best about mHelpDesk?** It seems as if they are working to improve their software and CS, albeit too slowly to stay with their company. **What do you dislike about mHelpDesk?** They browser software is not intuitive. The integration with QuickBooks is poor. They try to force you to use mHelp Desk as your primary finance interface despite the fact that it would be nearly impossible to run a business using their software. Prone to crashes and glitches that come and go. Contacting customer service with any issues is so frustrating that you eventually just give up and try to find ways on your own to work around the problems. **What problems is mHelpDesk solving and how is that benefiting you?** None ### 48. Helpful help desk **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2018 **What do you like best about mHelpDesk?** The program is intuitive and easy to understand. Does not require too much training. **What do you dislike about mHelpDesk?** Dislike: layout and overall visual appeal of the program **What problems is mHelpDesk solving and how is that benefiting you?** Keeps issues organized and easily accessed in a small time period ### 49. Great Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about mHelpDesk?** I like the fact that my employees can send me request and it all goes to one location. **What do you dislike about mHelpDesk?** I do not like the set up. It felt like it was more difficult to do that it should have been **What problems is mHelpDesk solving and how is that benefiting you?** I realize that the old was of using emails is not sufficient enough. This system is much better. ### 50. Satisfied and friendly experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about mHelpDesk?** My Help has great employees that are very prompt **What do you dislike about mHelpDesk?** There seems to b e to many updates that cause problems. **What problems is mHelpDesk solving and how is that benefiting you?** Billing and overal maintenance management ## mHelpDesk Discussions - [What is mHelpDesk used for?](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) - [View mHelpDesk pricing details and edition comparison](https://www.g2.com/products/mhelpdesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+00%3A02%3A53+-0500&secure%5Bsession_id%5D=e121ba66-9e48-47b6-b47a-2b05203b21bd&secure%5Btoken%5D=727ac10e3257be25f3a8c7db90d4962a110742ef67dea4a58ec6e0b67647afa9&format=llm_user) ## mHelpDesk Features **Bill Generation** - Templates - Digital Billing - Recurring Billing **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Before the Job** - Calendar - Dispatch - Roles - Booking **Bill Processing** - Consolidation - Batch Invoicing - Management **Service Management** - Field Scheduling - Ticketing - Customization and Macros - File Attachment - Estimates and Invoicing - GSX Integration **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Integration** - Accounting - Payments - ERP **Business Management** - Multi-site Management - Point of Sale - Stock and Inventory - KPI Tracking and Reporting - Contract Management **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Billing** - Autonomous Task Execution **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top mHelpDesk Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews)