--- title: mHelpDesk Reviews meta_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 146 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews **Vendor:** mHelpDesk **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 146 ## About mHelpDesk Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. ## mHelpDesk Pros & Cons **What users like:** - Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. (1 reviews) - Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. (1 reviews) **What users dislike:** - Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. (1 reviews) - Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. (1 reviews) - Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. (1 reviews) - Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. (1 reviews) - Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## mHelpDesk Reviews ### 1. Does what it's made for **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2018 **What do you like best about mHelpDesk?** I've never had a problem with helpdesk, it does what it's made for and it works fast for me. **What do you dislike about mHelpDesk?** I do think the interface could be a little nicer on the eye, especially when you're staring at it for hours **What problems is mHelpDesk solving and how is that benefiting you?** Usually problems with the system, it helped us a lot with reboots from a distance. ### 2. Help desk for College **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about mHelpDesk?** It was easy to access tech support when I had issues in the classroom. **What do you dislike about mHelpDesk?** Log in issues, which were college level not software issue **What problems is mHelpDesk solving and how is that benefiting you?** Effectively servicing technology in order to continue teaching. ### 3. Good For Basic Use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about mHelpDesk?** I chose this software originally because it was quite affordable and seemed to have everything I needed. It creates work orders, estimates, and invoices. It’s in the cloud which is a big plus. It does simple job costing and imports/exports to QuickBooks. **What do you dislike about mHelpDesk?** It’s not very intuitive. I’d like more custom options and ease of use. There are some flaws with how it operates if you don’t do things in the exact order; such as if you create and invoice it doesn’t automatically create a job. **What problems is mHelpDesk solving and how is that benefiting you?** It provides service management in the cloud. It also has a payments option that is quite reasonably priced with no monthly or annual costs or contracts. ### 4. It wasn't very helpful to me **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about mHelpDesk?** I liked that you could get on at anytime for help as well as 24/7 assistance. I am not tech savvy and this made my life much easier **What do you dislike about mHelpDesk?** Often they were generic, but it would try their best to help, which I really liked. They would even get on the phone with me to check and make sure it helped or even to give clearer instructions **Recommendations to others considering mHelpDesk:** Just fully understand the program and try the trial before making the purchase. It made my work easier, but based on your personality, you may not like how the system is running **What problems is mHelpDesk solving and how is that benefiting you?** It helped me more with my everyday tasks at the office. Things that took an hour, took half the time. ### 5. Helpful and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about mHelpDesk?** This program has been nothing short of wonderful from day one. It has helped our small business stay organized and productive. The staff and tech support are great to work with. Any questions we have had have been answered quickly and politely. I would recommend this software to any business owner. **What do you dislike about mHelpDesk?** System is slow. But not the trial version that provide, it works great!!!!! Takes forever to transfer data to Quickbooks. System continually lags. Has quirky issues like space bar not working, scroll feature on the mouse, if you add more than 5 names to the email it crashes. Not to mention that it wont sync payments and invoices at one time, you have to manually do each one. **What problems is mHelpDesk solving and how is that benefiting you?** Communication and staying up to date with all online and field management ### 6. HelpDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Shantell B. | Customer Service Representative, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about mHelpDesk?** That its the most popular field service **What do you dislike about mHelpDesk?** Their is really nothing to dislike about MHeloDesk **Recommendations to others considering mHelpDesk:** It is a good system to use you never know until you try it **What problems is mHelpDesk solving and how is that benefiting you?** Eliminates double and triple data entry ### 7. Mhelpdesk review **Rating:** 3.5/5.0 stars **Reviewed by:** Anna K. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about mHelpDesk?** Well known. Can initiate work orders well and track them well for the most part **What do you dislike about mHelpDesk?** Difficultly with tracking sometimes. Can sometimes be difficult to use **What problems is mHelpDesk solving and how is that benefiting you?** Benefits: can help track work orders Issues: sometimes difficult to use ### 8. Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about mHelpDesk?** mHelpDesk increased my department's efficiency 10-fold! We used the software for a number of years. Customer service was wonderful as well! **What do you dislike about mHelpDesk?** Not many critiques except some of our team members had a hard time adjusting to the interface. **What problems is mHelpDesk solving and how is that benefiting you?** We had a hard time organizing our paperwork and documents of our different team members. This product made it so easy to organize our data, so we could get to the patient care faster. ### 9. mHelpDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Yamini N. | HR & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about mHelpDesk?** I like the fact that it helps me access information without using any internet glitches once i lose network **What do you dislike about mHelpDesk?** It is expensive. It can cost about couple of hundred dollars. It can be stressful to use for people who are not aware of it **Recommendations to others considering mHelpDesk:** It is user friendly and time efficient and people can use it for ways to reduce errors. **What problems is mHelpDesk solving and how is that benefiting you?** It has helped me reduce error of double entry of multiple records. I have realized it to be time efficient and user friendly. ### 10. I have been using mHelpDesk for over 2 years now. I'm happy to say this program has been effective. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2018 **What do you like best about mHelpDesk?** Our number one issue in the department of IT is communication between the help desk and the IT support group. This program allows us to communicate quickly and efficiently between one another. **What do you dislike about mHelpDesk?** The amount of emails I receive from the website daily. **Recommendations to others considering mHelpDesk:** Trial it out before choosing to ensure it is what your company needs. I think this is the most important step. **What problems is mHelpDesk solving and how is that benefiting you?** Assisting students with computer based programs to provide quality patient care. I have realized how important it is to have good communication between the clients and employers. ### 11. Help desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about mHelpDesk?** This tool proved to be bery useful when I needed assistance with my account at work. Easy to use and I got what I needed done. **What do you dislike about mHelpDesk?** Did not know that I could use it for what I needed. **What problems is mHelpDesk solving and how is that benefiting you?** Help with my accounts. Helped me and was easy to use ### 12. Helps with bill management - huge plus **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2018 **What do you like best about mHelpDesk?** Major bonus that this helps with bill management, as this is what we were looking for at our agency, as well as accurate quotes and invoices. **What do you dislike about mHelpDesk?** Tedious set up process and sometimes it’s difficult to reach customer servicd **What problems is mHelpDesk solving and how is that benefiting you?** Helps with price quotes, which is what we were looking at ### 13. helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about mHelpDesk?** i like that you can color code each employee, the scheduling feature is pretty simple and easy to use and the layout is easy to read, you can drag the calendar box to change the appointment times rather than going in the appointment to change the information. you can create groups rather than just scheduling people individually. you can add unlimited users **What do you dislike about mHelpDesk?** i do not like that you cant search for a customer in a search bar when having to look someone up you have to manually scroll through pages. that can be inconvenient at times. **What problems is mHelpDesk solving and how is that benefiting you?** scheduling is made much easier as well as keeping up with client information. ### 14. User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2018 **What do you like best about mHelpDesk?** I love how easy it is to create and follow up on work tickets **What do you dislike about mHelpDesk?** too many emails make it harder to keep track of tickets **What problems is mHelpDesk solving and how is that benefiting you?** It streamlines tasks ### 15. Operations Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2018 **What do you like best about mHelpDesk?** Easy of you on the iPad and which lets me get work done without carrying around a laptop **What do you dislike about mHelpDesk?** Not being Apple to use it landscape mode on the ipad **Recommendations to others considering mHelpDesk:** It is no an excellent purchase. **What problems is mHelpDesk solving and how is that benefiting you?** Let’s us get a lot of work done ### 16. A necessity **Rating:** 3.0/5.0 stars **Reviewed by:** Rose-Arielle M. | Registered Nurse, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about mHelpDesk?** The help desk has been so simplified which has allowed for easier issues to be solved. **What do you dislike about mHelpDesk?** I currently have no issues with the help desk. **What problems is mHelpDesk solving and how is that benefiting you?** Any conflicts go directly to the right the help desk and are quickly resolved. ### 17. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about mHelpDesk?** Very helpful support staff. Flexibility of the software is great. **What do you dislike about mHelpDesk?** Lack easy switching between templates for different types of sales. **What problems is mHelpDesk solving and how is that benefiting you?** Better organization of field personnel and information exchange between field and office. ### 18. Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about mHelpDesk?** Less complicated to use than other applications **What do you dislike about mHelpDesk?** Setting the program up was confusing ... **What problems is mHelpDesk solving and how is that benefiting you?** Nice ticket system regular everyday problems ### 19. It's Just OK **Rating:** 2.5/5.0 stars **Reviewed by:** Lori W. | Accident & Sickness / Group Life Account Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2017 **What do you like best about mHelpDesk?** Ease of use, user friendly for both our office & our clients **What do you dislike about mHelpDesk?** Takes too long to load and there is a delay in waiting for responses to come through **What problems is mHelpDesk solving and how is that benefiting you?** Different computer issues and program problems. We were able to contact our clients across the country and solve the issues in less amount of time that using a phone. ### 20. Easy support **Rating:** 3.5/5.0 stars **Reviewed by:** Kristen W. | Special Education Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about mHelpDesk?** I love how easy it is to put tickets into the help desk and how fast the turn around time is for support. **What do you dislike about mHelpDesk?** Filling out the general questionnaire in the beginning **What problems is mHelpDesk solving and how is that benefiting you?** Technological hardware and software supports ### 21. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about mHelpDesk?** They're very responsive and accurate. My issue is always resolved and I can continue with my day. **What do you dislike about mHelpDesk?** Nothing. I don't have any dislikes about it. **What problems is mHelpDesk solving and how is that benefiting you?** Help with my business applications ### 22. Quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about mHelpDesk?** It’s very helpful with step by step instructions on what to do for a fix. **What do you dislike about mHelpDesk?** Sometimes I have trouble getting in quick. **What problems is mHelpDesk solving and how is that benefiting you?** Computer issues or phone issues ### 23. Good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about mHelpDesk?** This is useful for our maintenance and tech support staff. **What do you dislike about mHelpDesk?** Nothing to dislike at the moment. Works well! **What problems is mHelpDesk solving and how is that benefiting you?** Easy reporting and feedback for issues and repair work. ### 24. Best invoices **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about mHelpDesk?** The invoices are much easier to be done **What do you dislike about mHelpDesk?** The other features don't show any inovations **What problems is mHelpDesk solving and how is that benefiting you?** Creating invoices, getting organized ### 25. Best software **Rating:** 5.0/5.0 stars **Reviewed by:** Evan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about mHelpDesk?** Easy to use and it’s something I can teach anyone. **What do you dislike about mHelpDesk?** Sometimes, it takes a long time for it to load **What problems is mHelpDesk solving and how is that benefiting you?** Im using it to take care of customer concerns. ### 26. great product, no hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Amie Freeman F. | Sales Support Representative, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about mHelpDesk?** Great product, little lag time and if there were ever any issues customer service always helped to solve it. **What do you dislike about mHelpDesk?** price is a bit high but definitely worth it for my team. **What problems is mHelpDesk solving and how is that benefiting you?** website management, software. ### 27. Good Platform for Basic Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about mHelpDesk?** It is quick and easy to use. Very User-Friendly and great for personalization. **What do you dislike about mHelpDesk?** Sometimes setting up the platform can be quite tedious. **What problems is mHelpDesk solving and how is that benefiting you?** When there is something that needs to be done in the building, this platform is used to get the information to the right place! ### 28. Help in the field **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about mHelpDesk?** I love love this. I always have employees going out to potential and existing clients and this is a great way to keep in touch **What do you dislike about mHelpDesk?** At times it seems to freeze but not sure if it’s this particular apps issue **What problems is mHelpDesk solving and how is that benefiting you?** Being able to stay connected when it is imperative in my daily operations ### 29. Good product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about mHelpDesk?** It is easy/user friendly. Always easy to do what you need to do with very little direction. Makes life easier at work. **What do you dislike about mHelpDesk?** There really isnt much that i can say i dont like about them. their turn around time is amazing for getting things squared away for me. **Recommendations to others considering mHelpDesk:** use it **What problems is mHelpDesk solving and how is that benefiting you?** being able to allow someone to remotely login and get you to where you need to be. ### 30. Help desk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about mHelpDesk?** Easy to contact tech support when equipment goes out **What do you dislike about mHelpDesk?** Sometimes responses are slow. i could submit ticket at 10 am and confirmation not come til 1 pm **What problems is mHelpDesk solving and how is that benefiting you?** Connects the teachers with district tech support for all the teaching equipment in the class, like the edu displays, smart boards and projects ### 31. Help desk is just okay **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about mHelpDesk?** I always got through quickly and had a clear connection **What do you dislike about mHelpDesk?** Sometimes my connection would be lost so I would lose Tim reconnecting with someone (usually a different person) and have to explain my problem again. **What problems is mHelpDesk solving and how is that benefiting you?** The company I worked for used mhelpdesk to solve computer problems. ### 32. I love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about mHelpDesk?** Very easy to understand. It values hard work based on the retail side **What do you dislike about mHelpDesk?** Nothing really . If anything would be make it more appealing is being more affordable. **What problems is mHelpDesk solving and how is that benefiting you?** Just basic customer service ### 33. great user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about mHelpDesk?** the ease of use due to the perfect features being already built in **What do you dislike about mHelpDesk?** there isn’t anything about this product that I dislike! **What problems is mHelpDesk solving and how is that benefiting you?** the ability to quickly resolve issues and billing with ease is unparalleled ### 34. Helpdesk Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about mHelpDesk?** I really enjoy how quickly I am able to get assistance with an issue when I use this product. **What do you dislike about mHelpDesk?** I don't dislike anything about this product. It works perfectly. **What problems is mHelpDesk solving and how is that benefiting you?** Generating usernames for new employees and asking questions about internal software problems. ### 35. MHelp has helped us be more responsive to our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about mHelpDesk?** I appreciate how MHelp keeps information available for our users/techs at any moment. The ability to customize and use only the features we need. **What do you dislike about mHelpDesk?** There is not much that we don't like about Mhelp. **What problems is mHelpDesk solving and how is that benefiting you?** We have realized timesavings, by having a centralized database for all service related issues. We can easily search by customer or location. ### 36. MHelpdesk makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about mHelpDesk?** I like the fact that client aspects are intertwined. Well automated to be able to get all info for each client **What do you dislike about mHelpDesk?** At this time I have lo dislikes for the program **What problems is mHelpDesk solving and how is that benefiting you?** I realize that the workflow is consistent and you can accomplish your tasks quicker ### 37. Great experience not complicated very hands on **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about mHelpDesk?** Easy access great tools to utilize while using them **What do you dislike about mHelpDesk?** I don’t have any dislikes I’m still researching and learning everyday **Recommendations to others considering mHelpDesk:** Sure **What problems is mHelpDesk solving and how is that benefiting you?** None lately but if had to troubleshoot creating tuckets ### 38. My review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about mHelpDesk?** I feel like i have a person helping me **What do you dislike about mHelpDesk?** Not many dislikes about the program ilike it **What problems is mHelpDesk solving and how is that benefiting you?** It takes alot of thinking and troubleshooting time away ### 39. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about mHelpDesk?** The ease with which it took to use this **What do you dislike about mHelpDesk?** Sometimes it takes half a day to fix when problems arise **What problems is mHelpDesk solving and how is that benefiting you?** It integrates my programs with ease ### 40. Just Ok **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about mHelpDesk?** I like the accessibility and overall format. **What do you dislike about mHelpDesk?** It’s difficult to use on our rural areas which most of our areas are rural. **What problems is mHelpDesk solving and how is that benefiting you?** The ability to reach all of our customer service reps. ### 41. Very Neat! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about mHelpDesk?** This software has made my job so much easier! **What do you dislike about mHelpDesk?** It’s a slow program that could use updates **What problems is mHelpDesk solving and how is that benefiting you?** All accounting and software issues ### 42. Good Performance **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about mHelpDesk?** Good performance. No complaints. User friendly. **What do you dislike about mHelpDesk?** Freezes at times where have to reset it. **Recommendations to others considering mHelpDesk:** None **What problems is mHelpDesk solving and how is that benefiting you?** Medicine ### 43. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2017 **What do you like best about mHelpDesk?** Format of the program is easy to use for our company **What do you dislike about mHelpDesk?** Price of the program is pricey, should come down **Recommendations to others considering mHelpDesk:** Photos **What problems is mHelpDesk solving and how is that benefiting you?** Organization ### 44. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2016 **What do you like best about mHelpDesk?** This product is very user friendly. Everybody on there staff was easy to work with and made a very strong effort to make sure I was happy and everything was implemented correctly. **What do you dislike about mHelpDesk?** There really is nothing I dislike. I did have an issue in the beginning about using a comma feature with the pricing and they actually fixed it pretty quickly for me. **What problems is mHelpDesk solving and how is that benefiting you?** Utilizing a new purchase order system and also integrating our accounting with this product is solving a lot of problems for our company. ### 45. Mhelpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2016 **What do you like best about mHelpDesk?** great product that realy helps leading my IT to the next level to provide exellent support to my costumers **What do you dislike about mHelpDesk?** low ITIL capabilites - no change request or CAB approval prosses **Recommendations to others considering mHelpDesk:** all of my friends **What problems is mHelpDesk solving and how is that benefiting you?** cloud and data center support ### 46. Best field service software on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2014 **What do you like best about mHelpDesk?** Ease of use, customizability, and excellent customer support. **What do you dislike about mHelpDesk?** I really can't think of anything I don't like. **What problems is mHelpDesk solving and how is that benefiting you?** Invoicing, scheduling, customer tracking, tech tracking. Mhelpdesk is perfect for our clients. We evaluated literally every product on the market in depth and it wasn't even close - Mhelpdesk is the best option. ## mHelpDesk Discussions - [What is mHelpDesk used for?](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) - [View mHelpDesk pricing details and edition comparison](https://www.g2.com/products/mhelpdesk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A07%3A05+-0500&secure%5Bsession_id%5D=a46aa55b-11b8-48e3-8268-9c835df90a62&secure%5Btoken%5D=c5171cab8295bdeb5485e29ad6777c35fb3568374a5c4c0c6117d33d1b334d3c&format=llm_user) ## mHelpDesk Features **Bill Generation** - Templates - Digital Billing - Recurring Billing **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Before the Job** - Calendar - Dispatch - Roles - Booking **Bill Processing** - Consolidation - Batch Invoicing - Management **Service Management** - Field Scheduling - Ticketing - Customization and Macros - File Attachment - Estimates and Invoicing - GSX Integration **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Integration** - Accounting - Payments - ERP **Business Management** - Multi-site Management - Point of Sale - Stock and Inventory - KPI Tracking and Reporting - Contract Management **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Billing** - Autonomous Task Execution **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top mHelpDesk Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews)