--- title: mHelpDesk Reviews meta\_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews & Product Details Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. * * * Seller [mHelpDesk](https://www.g2.com/sellers/mhelpdesk) Discussions [mHelpDesk Community](https://www.g2.com/products/mhelpdesk/discuss) Languages Supported English Solution Type All-in-One Overview by Andrew Wheeler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/mhelpdesk/competitors/alternatives) ## User Insights Average based on 146 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 1/26/2026 "Very Easy to Use—Love It" 5/5 What do you like best about mHelpDesk? It is very easy to use, and I like it very much. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Sometimes the app freezes while I’m using it. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? It helps resolve customer complaints and address customer service issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DF Dave F. Director of Human Resources Mid-Market (51-1000 emp.) 2/3/2022 "All encompassing system for scheduling, field reporting, and invoicing" 4.5/5 What do you like best about mHelpDesk? This program is not complicated for individuals who are not great with technology and It has an infinite number of customers you can add to the system. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? It is a little expensive, you cannot delete old users/staff from the system in the even they leave the business. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: This product is good if you have a large staff. The app functions well. Our favorite part of the system is the flow between adding a new customer, scheduling work, reporting work completed, generating an invoice, and then flowing straight into QuickBooks for accounting. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Scheduling, Field reporting, and invoicing. These three functions flow together now and present a very nice invoice at the end of the day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Laura Malin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura Malin R.") LR Laura Malin R. Start up Study Associate Enterprise (\> 1000 emp.) 5/24/2022 "Very helpful" 5/5 What do you like best about mHelpDesk? They talk you thou the process very carefully and closely I'm very slow so you can understand. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Nothing I like to step and how you can get someone quickly. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? With software and issue I don't know how to use a software Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/15/2020 "help desk review" 5/5 What do you like best about mHelpDesk? Ease of use, tailored categories and custom reporting Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Not much to dislike, program is efficient and effective Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Instant notifications, staff can update easily and great reporting Review collected by and hosted on G2.com. Show More 9/15/2021 Validated ReviewerIncentivizedSource: G2 invite OG Oliana G. Private Inspector Small-Business (50 or fewer emp.) 1/19/2018 "Good, nice user interface, easy to use on mobile and PC" 4.5/5 What do you like best about mHelpDesk? Color choices are good because not too bright like other programs. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Some words not quite fitting into screen when open on mobile browser Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? I like being able to assign things. Definitely once I get busier/more work I will be needing mHelpDesk more. Review collected by and hosted on G2.com. Show More 4/20/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite KN Kyle N. Business Account Manager Mid-Market (51-1000 emp.) 10/29/2019 "One of the best software !" 4.5/5 What do you like best about mHelpDesk? I have been glad to we used MHelpdesk. We run a Business Supplies & Equipment and have discovered it immensely accommodating to place the majority of our data in a single spot. We are still during the time spent moving everything over, except that has been at our very own pace. My proposal to anybody considering this to take dive, take the multi day preliminary, yet to really attempt it. I know their are greater organizations out there in this space, however they won't treat you like these folks.. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? The new check in highlight still has a great deal of bugs. We quit utilizing it since we had such a significant number of issues with it and wound up overpaying a few representatives. We have had issues with the application going disconnected and representatives not understanding it and afterward taking a gander at an inappropriate timetable. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Generally speaking ,we like Mhelpdesk, yet it's anything but a one stop shop now. We use to use only google sheets to make up for the checking in issues which is really awful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TC Thomas C. Architect Small-Business (50 or fewer emp.) 8/31/2019 "Automates everything!" 5/5 What do you like best about mHelpDesk? I love how helpdesk helps automate so many processes. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Some things are a bit complicated to set up. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: mHelpdesk is the best software, all others have failed our company. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? We are able to automate alot of processes we used to have to pay someone for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 10/22/2019 "East to use with great service " 4.5/5 What do you like best about mHelpDesk? It is user friendly, not too expensive, exceptional customer service, emails are answered quickly. I feel so much more organized with M help desk Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I haven’t had any negative experience this far. Customer service is easily accessible Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: The customer service is superior Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? I can create customer fields with the jobs, invoices. Appointments are easy to make in. Time slot.its also a great deal for us. The support couldn’t be better Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JF john f. Managing Director Computer Games Mid-Market (51-1000 emp.) 2/25/2019 ""Much obliged to you for helping us discover mHelpDesk"" 5/5 What do you like best about mHelpDesk? I am ready to sift through a rundown of clients that live in a specific area to send an update email or update cards and simple planning. mHelpDesk gives you complete visiblity over who's dealing with what and what's getting done.mHelpDesk's information security software.I like that you are offered a multi day preliminary in the first place. It enabled me to check whether this product was what I required. I likewise like the value point after the trail, it fits inside my financial plan. The product is anything but difficult to set up and introduce, just as very easy to use. I have not experienced any issues while running this program. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? It's not natural. I'd like progressively custom choices and convenience. There are a few defects with how it works in the event that you don't get things done in the definite request, for example, on the off chance that you make a receipt it doesn't naturally make a job.Sometimes they set aside their opportunity to do things that should be settled asap. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: I would suggest utilizing mHelpDesk, it has a lot of data for a clients record and it makes it simple to deal with plan bundles and renewals.It is easy to use and time proficient and individuals can utilize it for approaches to diminish blunders. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? mhelpDesk is exceptionally useful for the most part with methodical blunders or glitches. Without access to a smooth running sevice it makes it difficult to carry out my responsibility, so when I have a solid administration I realize I can converse with and begin the day of.Customer to customer issues, and overly quick data and access to a lot of devices to fix a clients account. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Small-Business (50 or fewer emp.) 6/3/2019 "mHelpDesk is a helpful tool for scheduling and processing jobs" 5/5 What do you like best about mHelpDesk? mHelpDesk makes it easy for multiple employees to enter work orders at the same time, so everyone is on the same page. It is helpful to have one tool that allows us to enter work order and schedule with maps & calendars. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I would like to see the map more interactive, allowing me to measure distance from jobs & upload Excel spreadsheets. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? We use mHelpDesk to enter work orders, plan routes, and schedule jobs. It has saved us time by having everything in one place, from entering work orders, to planning routes, and downloading each job efficiently. Review collected by and hosted on G2.com. Show More 6/5/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about mHelpDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about mHelpDesk ](https://www.g2.com/products/mhelpdesk/discussions/new) GU Guest User What is mHelpDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/mhelpdesk/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) mHelpDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_15588364855ed7c8b4c56e8e79689062/ifs-cloud.png "Product Avatar Image") IFS Cloud 4/5(273) [ Compare Now ](https://www.g2.com/compare/ifs-cloud-vs-mhelpdesk) ##### ##### mHelpDesk Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/mhelpdesk/features) ##### Categories on G2 [Billing](https://www.g2.com/categories/billing)[Field Service Management](https://www.g2.com/categories/field-service-management)[Repair Shop](https://www.g2.com/categories/repair-shop) ##### Explore More [Best scheduling software with automated reminders](https://www.g2.com/discussions/best-scheduling-software-with-automated-reminders)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Is IBM InfoSphere Optim Data Privacy worth it for data de-identification in banking and healthcare?](https://www.g2.com/discussions/is-ibm-infosphere-optim-data-privacy-worth-it-for-data-de-identification-in-banking-and-healthcare) [Top onboarding tools for small business sales teams](https://www.g2.com/discussions/top-onboarding-tools-for-small-business-sales-teams)[What CLM software works well for in-house legal teams at mid-size companies that need contract tracking but not a full enterprise procurement suite?](https://www.g2.com/discussions/what-clm-software-works-well-for-in-house-legal-teams-at-mid-size-companies-that-need-contract-tracking-but-not-a-full-enterprise-procurement-suite)[Pros and Cons Details](https://www.g2.com/products/mhelpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)