--- title: mHelpDesk Reviews meta\_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews & Product Details Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. * * * Seller [mHelpDesk](https://www.g2.com/sellers/mhelpdesk) Discussions [mHelpDesk Community](https://www.g2.com/products/mhelpdesk/discuss) Languages Supported English Solution Type All-in-One Overview by Andrew Wheeler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/mhelpdesk/competitors/alternatives) ## User Insights Average based on 146 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Y B I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Y B I.") YI Y B I. Head of Customer Success Small-Business (50 or fewer emp.) 11/23/2021 "My Honest Experience" 3.5/5 What do you like best about mHelpDesk? Creating Leads, Jobs, Schedules, Estimates & Invoices. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Settings in few of the modules which are not working. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Very Good Application for any Organization. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? End to End Customer Service. Review collected by and hosted on G2.com. Show More 5/24/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Small-Business (50 or fewer emp.) 7/24/2020 "Simple, easy to use, not necessarily great for rapid growth in companies" 3.5/5 What do you like best about mHelpDesk? Super simple and easy to use, good reporting and easy scheduling Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? As our company grows the software has gotten sigificantly slower and has more frequent glitches Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: mHelpDesk was always great and easy to use for us when we had only a few staff members using it, but now the apps and website are slow and glitchy now that we have about 45 users. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? We utilize mHelpDesk for all of our scheduling of technicians and creating notes for work orders. It is easy to use and simple for adding tickets and finding history. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Small-Business (50 or fewer emp.) 4/11/2019 "mHelpDesk - Great tool for Scheduling" 3.5/5 What do you like best about mHelpDesk? mHelpDesk allows me to schedule our technicians with ease. We use this program to keep track of all our jobs, then download each job to give to our technician. This allows no jobs to be missed. One of the most helpful features is the map, as we direct the technician to the next nearby job and it's easy to see on a map. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? It would be very helpful if I could upload my Microsoft Excel spreadsheet into mHelpDesk so I don't have to manually enter all of them. It would also be helpful if I could easily map a route from one location to another, showing the path, distance, and time of the route. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: This is a helpful tool for scheduling, easy to see the job for each tech daily and also shows a map of the job. If you are needing to upload an Excel spreadsheet, this program does not allow for that. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? We use mHelpDesk to schedule all out technicians for all their jobs. It is helpful that we can create an event without creating a job, close a job with ease, and set up recurring jobs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Small-Business (50 or fewer emp.) 5/15/2019 "mHelpDesk has been a helpful tool for scheduling our technicians." 4/5 What do you like best about mHelpDesk? mHelpDesk enables us to smoothly create work orders, share them with our technicians, and plan the best routes for them. It is a smooth process that makes our work easier. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? The map program could be improved by allowing us to easily measure distance, pinpoint addresses, and download Excel spreadsheets. It would also be helpful to create more detailed reports so we can track last season's service calls with more details. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? mHelpDesk has helped us schedule our technicians smoothly and efficiently. The calendar view summarizes well all the technicians' jobs for each day and makes it easy to track where they have been and where they are going. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AH Arthur F H. System Engineer Biotechnology Mid-Market (51-1000 emp.) 1/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. " More efficiency" 3.5/5 What do you like best about mHelpDesk? It allows us to focus on other areas allowing the constant growth of the company. Sun friendly interface clean and easy to use allows it to be compatible with other systems for its flexibility. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I would like it to have a more modern appearance and that it represents the services offered by a change of appearance but the services it offers are perfect. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: In my opinion it is the best option from the beginning, it gives the necessary security to not opt for other alternatives. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? It allows to see a sustained growth due to the use of the service as a consequence of its good management of the system, it gives us the necessary security to focus on other objectives. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite EG Ernest G. Project Engineering Mid-Market (51-1000 emp.) 1/13/2019 "The best automation software" 4/5 What do you like best about mHelpDesk? The change is greater since we use the program we can manage efficiently in order to be more productive that allows us to operate without errors. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I can not give a point against it because it has everything my company needs and more, it is light efficient and constantly updated. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: You will perceive a clear improvement after implementing the program in your company, the constant growth will be evident. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Before the company was inefficient, so we looked for alternatives and among all the alternatives that exist in the market we opted for this and it has been the right decision. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 7/19/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Help desk is very helpful at crucial times " 3.5/5 What do you like best about mHelpDesk? They are very responsive and solve issues quickly. I’ve dealt with them multiple times working in my clinic. And the agents are very friendly and compassionate. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? That some of the responses they give are obvious. And have been attempted multiple times. And their availability for transferring in a timely manner. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Credit card readers down. And not allowing payments. I realized that they don’t always know the answers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JM Joseph M. Senior Software Engineering Small-Business (50 or fewer emp.) 1/11/2019 Business partner of the seller or seller's competitor, not included in G2 scores. " Automatize your business" 4/5 What do you like best about mHelpDesk? It can be managed in the most efficient way that way allows companies to grow with such an easy, scalable system. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I would like the interface to be more modern and could be customized. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: It is a program that I think everyone should have since the benefit obtained is invaluable. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? It allows me to focus on other objectives since the program gives me the peace of mind that is managed in an appropriate way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") II Verified User in Internet Mid-Market (51-1000 emp.) 8/30/2019 "Smooth and easy interaction" 4/5 What do you like best about mHelpDesk? Rich text support and custom build options availability. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Speed is sometimes a problem, while working on multiple tabs. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Provide quality customer service and getting business for the organisation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RM robert m. Real estate Agent Mid-Market (51-1000 emp.) 1/27/2019 "mHelpdesk is the most powerful software solution for field service business." 3.5/5 What do you like best about mHelpDesk? mHelpDesk features a very well designed layout which makes it very easy to locate your files and items. It is very easy to learn and use. You can also schedule appointments and meetings. It is also the best software for creating new invoices. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? They provide an app but it is very limited in features and functionality. The search function provided by mHelpDesk is not very good, we were told that it will be upgraded soon but it hasn’t been updated yet. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? helps me finding my files and items, also use it to make my schedule. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about mHelpDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about mHelpDesk ](https://www.g2.com/products/mhelpdesk/discussions/new) GU Guest User What is mHelpDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/mhelpdesk/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) mHelpDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_15588364855ed7c8b4c56e8e79689062/ifs-cloud.png "Product Avatar Image") IFS Cloud 4/5(273) [ Compare Now ](https://www.g2.com/compare/ifs-cloud-vs-mhelpdesk) ##### ##### mHelpDesk Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/mhelpdesk/features) ##### Categories on G2 [Billing](https://www.g2.com/categories/billing)[Field Service Management](https://www.g2.com/categories/field-service-management)[Repair Shop](https://www.g2.com/categories/repair-shop) ##### Explore More [What is the best desktop image optimization software for designers who need to reduce file size before delivery without the output looking noticeably compressed?](https://www.g2.com/discussions/what-is-the-best-desktop-image-optimization-software-for-designers-who-need-to-reduce-file-size-before-delivery-without-the-output-looking-noticeably-compressed)[Top AI meeting transcription tools for business use](https://www.g2.com/discussions/what-are-the-top-ai-meeting-transcription-tools-for-business-use)[Top rated call tracking services](https://www.g2.com/discussions/what-are-the-top-rated-call-tracking-services-for-2025) [Salesforce Heroku vs Back4app vs Parse: which mobile backend as a service platform handles production scale without requiring a dedicated DevOps function?](https://www.g2.com/discussions/salesforce-heroku-vs-back4app-vs-parse-which-mobile-backend-as-a-service-platform-handles-production-scale-without-requiring-a-dedicated-devops-function)[Which theater venue management platforms offer point of sale integration with ticketing and inventory systems?](https://www.g2.com/discussions/which-theater-venue-management-platforms-offer-point-of-sale-integration-with-ticketing-and-inventory-systems)[Pros and Cons Details](https://www.g2.com/products/mhelpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)