--- title: mHelpDesk Reviews meta\_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews & Product Details Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. * * * Seller [mHelpDesk](https://www.g2.com/sellers/mhelpdesk) Discussions [mHelpDesk Community](https://www.g2.com/products/mhelpdesk/discuss) Languages Supported English Solution Type All-in-One Overview by Andrew Wheeler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/mhelpdesk/competitors/alternatives) ## User Insights Average based on 146 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Office manager Small-Business (50 or fewer emp.) 11/20/2024 "Needs to be highly improved" 1.5/5 What do you like best about mHelpDesk? It has been a year since used or switched from it. It has potential, but can't compete with other CRMs Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Lack of features or integration with other tools. Poor support Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Customer service management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/25/2019 "Mixed sentiments" 1.5/5 What do you like best about mHelpDesk? Integration with homeadvisor and easy invoicing on-site for simple invoices. Integrated 3rd party credit card processing. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, especially when multiple credit card payments hit the same day and the payment email only provides the total amount for the day without the invoice reference. More troublesome than that, I raised the issue with mhelpdesk support and they were dismissive. They claimed it's a 3rd party tool and there was nothing they could do about it even though it was a 3rd party tool THEY are charging me for. Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan. It is expensive if you are only using it for invoicing. managing items for resale, is a bit of a kluge. It's hard to work with and you still need to get it into quickbooks. Since I need quickbooks anyway and it can provide the same ease of invoicing. I'm asking myself why I need this tool. I think if I had several employees that I had to schedule and made use of the scheduling feature, it might be more valuable and more cost effective. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: For a one man shop, its easy to set up and get started but once your business is up and running it isn't as full featured as your accountant wants. It is not a replacement for Quickbooks. I have not needed to use the scheduling features but if I were managing a crew, i believe i would find it to be of more value. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Fast, Easy invoicing and payment on-site. I would say 70% of the time for transactional customers I get through homeadvisor, I can generate an invoice on-site in a few clicks and leave customers with a check in hand or a credit card transaction processed on-site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 5/26/2019 "HelpDesk" 2/5 What do you like best about mHelpDesk? They are usually quick in solving the problem, once they call back. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Takes up to two days for a return call! Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Fixes things that I can not. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Daphne R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daphne R.") DR Daphne R. Front Office Supervisor Civic & Social Organization Small-Business (50 or fewer emp.) 11/28/2018 "Novice Customer zRep" 2/5 What do you like best about mHelpDesk? I like that its already programmed to work for me. The training was short and easy Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? I dislike it because Its program cant be changed unless a person changes it. No automatic updates. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? Refunds and complaints. The benefit is that its fool proof. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/20/2018 "Slowly improving but frustrating nonetheless " 1.5/5 What do you like best about mHelpDesk? It seems as if they are working to improve their software and CS, albeit too slowly to stay with their company. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? They browser software is not intuitive. The integration with QuickBooks is poor. They try to force you to use mHelp Desk as your primary finance interface despite the fact that it would be nearly impossible to run a business using their software. Prone to crashes and glitches that come and go. Contacting customer service with any issues is so frustrating that you eventually just give up and try to find ways on your own to work around the problems. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about mHelpDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about mHelpDesk ](https://www.g2.com/products/mhelpdesk/discussions/new) GU Guest User What is mHelpDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/mhelpdesk/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) mHelpDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_15588364855ed7c8b4c56e8e79689062/ifs-cloud.png "Product Avatar Image") IFS Cloud 4/5(273) [ Compare Now ](https://www.g2.com/compare/ifs-cloud-vs-mhelpdesk) ##### ##### mHelpDesk Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/mhelpdesk/features) ##### Categories on G2 [Billing](https://www.g2.com/categories/billing)[Field Service Management](https://www.g2.com/categories/field-service-management)[Repair Shop](https://www.g2.com/categories/repair-shop) ##### Explore More [What is the best desktop image optimization software for designers who need to reduce file size before delivery without the output looking noticeably compressed?](https://www.g2.com/discussions/what-is-the-best-desktop-image-optimization-software-for-designers-who-need-to-reduce-file-size-before-delivery-without-the-output-looking-noticeably-compressed)[Top AI meeting transcription tools for business use](https://www.g2.com/discussions/what-are-the-top-ai-meeting-transcription-tools-for-business-use)[Top rated call tracking services](https://www.g2.com/discussions/what-are-the-top-rated-call-tracking-services-for-2025) [Salesforce Heroku vs Back4app vs Parse: which mobile backend as a service platform handles production scale without requiring a dedicated DevOps function?](https://www.g2.com/discussions/salesforce-heroku-vs-back4app-vs-parse-which-mobile-backend-as-a-service-platform-handles-production-scale-without-requiring-a-dedicated-devops-function)[Which theater venue management platforms offer point of sale integration with ticketing and inventory systems?](https://www.g2.com/discussions/which-theater-venue-management-platforms-offer-point-of-sale-integration-with-ticketing-and-inventory-systems)[Pros and Cons Details](https://www.g2.com/products/mhelpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)