--- title: mHelpDesk Reviews meta\_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews & Product Details Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. * * * Seller [mHelpDesk](https://www.g2.com/sellers/mhelpdesk) Discussions [mHelpDesk Community](https://www.g2.com/products/mhelpdesk/discuss) Languages Supported English Solution Type All-in-One Overview by Andrew Wheeler Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/mhelpdesk/competitors/alternatives) ## User Insights Average based on 146 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 3/21/2019 "Known issues with iPhone app" 0/5 What do you like best about mHelpDesk? They are friendly and polite. Sales did a good job. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? They had known issues with iPhone on customized reports and could not get them solved. The sales rep knew we were using iPhones yet didn't disclose the glitchy problems. Ask a question and you'll get a very basic response. So then you have to email back and ask a follow up. Quick books integration failed completely. They couldn't handle that we had different billing addresses and service addresses in the integration. Timesheet function also didn't work smoothly. We had high hopes for this product and it failed all around. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Don't Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? None are solved. No benefits realized Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Mid-Market (51-1000 emp.) 5/23/2019 "Would not reccomended. " 1/5 What do you like best about mHelpDesk? The software is not too bad of a starter software. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? Not helpful and nearly impossible to navigate. I actually had to do a Google search on "how to cancel mHelpDesk subscription" in order to figure anything out. This tool does not offer anything that most small business owners don't already have. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") AS Verified User in Sports Mid-Market (51-1000 emp.) 8/1/2018 "Terrible in all aspects" 0/5 What do you like best about mHelpDesk? Absolutely nothing, it is glitchy and tech support do not and cannot help because they have very little knowledge, they are at least polite. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? The program is poorly organized, e.g. the billing module is useless. The program will frequently get fatal glitches which they do not fix!!! for example the app does not update and so the field workers cannot see any of their jobs! It has been 10 days and tech support just keeps saying we are in the queue to be looked at. Meanwhile the program is rendered useless by this - how can you have a field service software program where workers cannot see their jobs!!! Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Don't do it Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? t has created numerous problems for us and not really solved very many!! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 8/1/2018 "Don't bee fooled" 0/5 What do you like best about mHelpDesk? Basic scheduling and mapped locations are OK but can be done with any mobile device. Review collected by and hosted on G2.com. What do you dislike about mHelpDesk? We purchased mhelpdesk because they ensured us that they could customize our reports to look like samples provided. After diving into it a bit more they announced that that they could not meet our requirements, making the product useless to us. They charges us a setup fee, which they now refuse to refund, even though they did not do any “setup”. Review collected by and hosted on G2.com. Recommendations to others considering mHelpDesk: Total waste of money. They charge a setup fee which is non-refundable and they do not do any type of setup. Once you purchase the product your on your own. Review collected by and hosted on G2.com. What problems is mHelpDesk solving and how is that benefiting you? There are no benefits to this product. It is a total waste of money. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about mHelpDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about mHelpDesk ](https://www.g2.com/products/mhelpdesk/discussions/new) GU Guest User What is mHelpDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) [ View all Discussions ](https://www.g2.com/products/mhelpdesk/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/mhelpdesk/pricing) mHelpDesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-mhelpdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_15588364855ed7c8b4c56e8e79689062/ifs-cloud.png "Product Avatar Image") IFS Cloud 4/5(273) [ Compare Now ](https://www.g2.com/compare/ifs-cloud-vs-mhelpdesk) ##### ##### mHelpDesk Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Client Notifications After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/mhelpdesk/features) ##### Categories on G2 [Billing](https://www.g2.com/categories/billing)[Field Service Management](https://www.g2.com/categories/field-service-management)[Repair Shop](https://www.g2.com/categories/repair-shop) ##### Explore More [Best scheduling software with automated reminders](https://www.g2.com/discussions/best-scheduling-software-with-automated-reminders)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Is IBM InfoSphere Optim Data Privacy worth it for data de-identification in banking and healthcare?](https://www.g2.com/discussions/is-ibm-infosphere-optim-data-privacy-worth-it-for-data-de-identification-in-banking-and-healthcare) [Top onboarding tools for small business sales teams](https://www.g2.com/discussions/top-onboarding-tools-for-small-business-sales-teams)[What CLM software works well for in-house legal teams at mid-size companies that need contract tracking but not a full enterprise procurement suite?](https://www.g2.com/discussions/what-clm-software-works-well-for-in-house-legal-teams-at-mid-size-companies-that-need-contract-tracking-but-not-a-full-enterprise-procurement-suite)[Pros and Cons Details](https://www.g2.com/products/mhelpdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)