--- title: mHelpDesk Reviews meta_title: 'mHelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how mHelpDesk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 146 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # mHelpDesk Reviews **Vendor:** mHelpDesk **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 146 ## About mHelpDesk Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. ## mHelpDesk Pros & Cons **What users like:** - Users find mHelpDesk to be very **easy to use** , enhancing their overall satisfaction and experience with the product. (1 reviews) - Users find mHelpDesk **user-friendly** , appreciating its ease of use and overall satisfaction with the software. (1 reviews) **What users dislike:** - Users are frustrated by the **lack of features and integrations** , which limits the overall functionality of mHelpDesk. (1 reviews) - Users face **integration issues** with mHelpDesk, struggling with limited features and inadequate support. (1 reviews) - Users find the **missing features** in mHelpDesk limiting, particularly regarding integrations and support options. (1 reviews) - Users report **poor customer support** from mHelpDesk, leading to frustration and unresolved issues. (1 reviews) - Users struggle with **poor support** , feeling frustrated and neglected when seeking assistance with mHelpDesk. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## mHelpDesk Reviews ### 1. Needs to be highly improved **Rating:** 1.5/5.0 stars **Reviewed by:** Erick S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about mHelpDesk?** It has been a year since used or switched from it. It has potential, but can't compete with other CRMs **What do you dislike about mHelpDesk?** Lack of features or integration with other tools. Poor support **What problems is mHelpDesk solving and how is that benefiting you?** Customer service management ### 2. Mixed sentiments **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about mHelpDesk?** Integration with homeadvisor and easy invoicing on-site for simple invoices. Integrated 3rd party credit card processing. **What do you dislike about mHelpDesk?** They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, especially when multiple credit card payments hit the same day and the payment email only provides the total amount for the day without the invoice reference. More troublesome than that, I raised the issue with mhelpdesk support and they were dismissive. They claimed it's a 3rd party tool and there was nothing they could do about it even though it was a 3rd party tool THEY are charging me for. Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan. It is expensive if you are only using it for invoicing. managing items for resale, is a bit of a kluge. It's hard to work with and you still need to get it into quickbooks. Since I need quickbooks anyway and it can provide the same ease of invoicing. I'm asking myself why I need this tool. I think if I had several employees that I had to schedule and made use of the scheduling feature, it might be more valuable and more cost effective. **Recommendations to others considering mHelpDesk:** For a one man shop, its easy to set up and get started but once your business is up and running it isn't as full featured as your accountant wants. It is not a replacement for Quickbooks. I have not needed to use the scheduling features but if I were managing a crew, i believe i would find it to be of more value. **What problems is mHelpDesk solving and how is that benefiting you?** Fast, Easy invoicing and payment on-site. I would say 70% of the time for transactional customers I get through homeadvisor, I can generate an invoice on-site in a few clicks and leave customers with a check in hand or a credit card transaction processed on-site. ### 3. HelpDesk **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2019 **What do you like best about mHelpDesk?** They are usually quick in solving the problem, once they call back. **What do you dislike about mHelpDesk?** Takes up to two days for a return call! **What problems is mHelpDesk solving and how is that benefiting you?** Fixes things that I can not. ### 4. Novice Customer zRep **Rating:** 2.0/5.0 stars **Reviewed by:** Daphne R. | Front Office Supervisor, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about mHelpDesk?** I like that its already programmed to work for me. The training was short and easy **What do you dislike about mHelpDesk?** I dislike it because Its program cant be changed unless a person changes it. No automatic updates. **What problems is mHelpDesk solving and how is that benefiting you?** Refunds and complaints. The benefit is that its fool proof. ### 5. Slowly improving but frustrating nonetheless **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2018 **What do you like best about mHelpDesk?** It seems as if they are working to improve their software and CS, albeit too slowly to stay with their company. **What do you dislike about mHelpDesk?** They browser software is not intuitive. The integration with QuickBooks is poor. They try to force you to use mHelp Desk as your primary finance interface despite the fact that it would be nearly impossible to run a business using their software. Prone to crashes and glitches that come and go. Contacting customer service with any issues is so frustrating that you eventually just give up and try to find ways on your own to work around the problems. **What problems is mHelpDesk solving and how is that benefiting you?** None ## mHelpDesk Discussions - [What is mHelpDesk used for?](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) - [View mHelpDesk pricing details and edition comparison](https://www.g2.com/products/mhelpdesk/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A49%3A49+-0500&secure%5Bsession_id%5D=c626c82b-5001-4f18-ba33-26555b87af5b&secure%5Btoken%5D=9fb4a78aab4e5792e068d60f7c435ca1cb59e6d2cf8e9033ae85fff0770b5393&format=llm_user) ## mHelpDesk Features **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Before the Job** - Calendar - Dispatch - Roles - Booking **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Service Management** - Field Scheduling - Ticketing - Customization and Macros - File Attachment - Estimates and Invoicing - GSX Integration **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Business Management** - Multi-site Management - Point of Sale - Stock and Inventory - KPI Tracking and Reporting - Contract Management - Intake Management - Inventory Management - Document Management - Barcode/Label Management - Calendar Management - Contact Management - Receipt Management - Repair Tracking - Status Tracking - Warranty Tracking - Task Management - Email Management - Job Management - Employee Management - Invoice Management **Additional Functionality** - Backup and Recovery - Electronic Payments - Purchasing & Receiving - Estimating - Data Import/Export - Repair Tickets - Mobile Alerts - File Recovery - AI Copilot - Customizable Branding - Alerts/Notifications - Electronic Signature - Reporting/Analytics - Multi-Location - CRM - Generative AI **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top mHelpDesk Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (268 reviews)