Their support team is extremely help and willing to assist. Review collected by and hosted on G2.com.
The software is very capable and I look forward to seeing there newer versions n the future. Review collected by and hosted on G2.com.
Ease of use. Very little overhead to manage once it is setup and configured. Simple to configure. Excellent support. Review collected by and hosted on G2.com.
I really don't have any complaints. It serves its purpose and we have been a customer for around 10 years. Review collected by and hosted on G2.com.
Fairly easy to install the applications on users computer
Being able to print checks and have the printers automatically update in Document Express. Review collected by and hosted on G2.com.
Licensing can be tricky and MHC doesn't alway get back in regards to tech support emails. Review collected by and hosted on G2.com.
Thank you for your feedback, Zac. We shared your comments with our Customer Service and Product teams here at MHC & are taking steps to improve your experience. We plan to analyze what we could do better related to tech support email responses and will reach out to you directly to make sure everything is working effectively with our communications and access to the MHC Customer Portal. One of our core values at MHC is Customer Success Focus, and we are committed to understanding all your feedback and improving how we serve you as our valued customer. Once again, thank you for the feedback. After we complete internal research, we plan to reach out directly to better understand your feedback so that we can implement an action plan to improve your experience. Stay well.
MHC can make some healthcare solutions/processes work that others are not able to accomplish. Project Leaders and Technical Support are A+ to work with. Review collected by and hosted on G2.com.
Nothing comes to mind. I have not had any bad experience. Review collected by and hosted on G2.com.
Their customer service has been friendly and helpful. It has been great having the managers view each invoice and approve. Review collected by and hosted on G2.com.
Implementation was extremely long. Customer Service is helpful but sometimes tedious in the back and forth. Review collected by and hosted on G2.com.
Thank you for sharing your comment. We have passed along your feedback to the necessary teams here at MHC & are taking steps to improve your experience. The level of support you've described is not the standard that we at MHC hold ourselves to, and so we do appreciate your feedback as we strive to do better. Please let us know if connecting with your customer success representative would be helpful at this time. Stay well, and please feel free to contact us directly if there’s anything we can to do help you moving forward.
I like the ease of use and all of the features the software offers. Setting up bar codes makes scanning a breeze. The software instatllation is easy to implment with the detailed instructions I was provided and if I come across any issue the customer support is very knowledgable and helpful. Review collected by and hosted on G2.com.
Sometimes the scans don't process correctly and have to be re-scanned. Review collected by and hosted on G2.com.
Despite its powerful capabilities, MHC Software is surprisingly user-friendly. The interface is clean, intuitive, and designed to be accessible to users with varying levels of technical expertise. Review collected by and hosted on G2.com.
While MHC Software is designed to handle large amounts of data, users have occasionally reported slower performance when dealing with particularly high volumes of documents or complex workflows. Review collected by and hosted on G2.com.
I've been working with MHC Software since 2001. Over the years, I've consistently had great customer service. They are very responsive and helpful. Review collected by and hosted on G2.com.
With the Cloudsuite upgrade with Infor, it made using their software a little more complicated. However, MHC technical support has made the transition easier and successful. Review collected by and hosted on G2.com.
The software is very reliable and always performs as it should Review collected by and hosted on G2.com.
There is nothing that we dislike about the software. There are always frequent updates and the user interface is very intuitive. Review collected by and hosted on G2.com.
MHC provides amazing customer service and has solutions to meet all of our document needs. We have improved our employee experience by making more employee documents available in self-service portal! Review collected by and hosted on G2.com.
MHC provides amazing customer service and has solutions to meet all of our document needs. They resolve any issues we encounter in a timely manner and work with us to ensure we can provide our employees with their documents. There is nothing to dislike and they have been a great partner to our organization. Review collected by and hosted on G2.com.