I prefer MHC Software as it makes our back-office process faster. The most useful one is accounts payable. When the invoices arrive, it scans them and forwards them to individuals that require approving, thus we are not needed to spend time. The document management has everything organized and accessible, and the automation of the workflows reduces errors and makes the approvals straightforward. Review collected by and hosted on G2.com.

MHC should enhance its interface. It looks outdated and may be difficult to learn by a new user. The process of installing elaborate workflow may be more technical than anticipated or a user requires massive assistance by the team. This is not a dealbreaker, but it would be better to have a more modern design and simpler customization to self-service. Review collected by and hosted on G2.com.

Easy to get set up, great employees at MHC, i liked the portal for shared information. This was easy to set up and our employees are excited to be able to access their documents easily. MHC was very patient with us while we were encountering issues internally that had to be resolved. Review collected by and hosted on G2.com.

Haven't found anything to complain about. Review collected by and hosted on G2.com.

What I like best about MHC is how it really streamlines our document processes, especially for things like accounts payable and HR. Getting invoices routed and approved electronically, and pushing out pay stubs and W-2s digitally saves a ton of time and paper. The automation features cut down on manual work significantly. Review collected by and hosted on G2.com.

It can feel a bit complex to set up initially, and sometimes navigating certain configurations takes some getting used to. Like many specialized systems, the pricing structure isn't always the most straightforward, and there can be costs associated with additional modules or integrations. Review collected by and hosted on G2.com.

What I like best about MHC Software is definitely its strong document automation and storage capabilities. The ability to digitize, manage, and quickly retrieve documents, like invoices or HR records, is a massive time saver. The workflow automation is also incredibly powerful; we've automated several approval processes that used to be entirely manual. For example, getting an invoice routed and approved now happens digitally within hours, compared to days or even weeks before. Plus, integrating it with our existing ERP system was relatively smooth and added significant value. Review collected by and hosted on G2.com.

What I dislike is primarily the user interface, which feels a bit dated compared to some modern cloud solutions. Navigating can sometimes be less intuitive than it could be, requiring more clicks for certain tasks. While implementation brought great results, the initial setup and configuration did feel complex and required significant internal resources and expertise. Ongoing maintenance also feels a bit more hands-on than we'd prefer. Review collected by and hosted on G2.com.

What I value most is the product's emphasis on equitable access and its alignment with both ethical practices and regulatory standards. the reference to statistics and expert commentary, like tabias van der velde's quote, adds credibility and depth. I also appreciate that it frames accessibility not just as a legal requirements but as a human centered responsibility and a business opportunity. Review collected by and hosted on G2.com.

One potential area for improvement could be providing more actionable examples or tools for implementing accessibility in documents. While the message is strong, some users may benefit from clearer steps or visual aids on how to create accessible content. Review collected by and hosted on G2.com.

Ecrion MHC Software Usage and Update Process

Daily Operations -

Software Utilized: Ecrion MHC

File Types Processed: PostScript files and PDF files

Environment Complexity-

Nature: Complex

Impact: Requires new versions for changes

Update Procedure

Steps: Install in lower environments. Promote to Promo and Prod systems

Challenges: Time-consuming due to the number of servers Review collected by and hosted on G2.com.

The licensing component is quite complex and typically requires the involvement of support personnel for any changes. These changes usually cannot be implemented on the same day, especially if requested outside of support hours. Review collected by and hosted on G2.com.

We have been using Engage and rendering products for over 20 years (since they were Ecrion) and it forms the core of our business processing millions of documents annually for a variety of verticals. Most of our documents are regulatory and are time based so flexibility and performance are key. We have extended the product using our own custom tasks to provide features to our customer like content management, business rules and validation. All our documents are designed by information engineers and designers so its also important we can get output that is accurate and on brand. Review collected by and hosted on G2.com.

Sorry to say, not great at communicating new features, roadmaps and releases. Review collected by and hosted on G2.com.

Outstanding customer service.

The new Document Express /DSS upgrade is also easy to use and effective.

Image Express functions well. Once you get these set up, the administration is fairly simple and the applications rarely malfunction. We use Infor Cloudsuite for HCM/FSM and MHC integrates pretty well with Infor. Review collected by and hosted on G2.com.

I'm not sure if we have the latest and greatest, but the admin tools for Document Express and Image Express as far as setup/configuration have very outdated user interfaces and are somewhat buggy. UI design overall is fairly lacking. Review collected by and hosted on G2.com.

Easy to maintain, you can quickly access any of the documents. The support staff is extremely helpful and knowledgeable. Review collected by and hosted on G2.com.

It is a bit technical for some of the routines. Review collected by and hosted on G2.com.

we have started utilizing other functions which has provided us with more insights and value. The response time for the team is much faster and the communication is clearer. Not changing overall number because this was in response to some issues. If this continues, I would happily give straight 10s in another year or so Review collected by and hosted on G2.com.

Keep doing what you are doing, this year has been much improved! Review collected by and hosted on G2.com.