AW
Angela W.
Enterprise (> 1000 emp.)
"Amazing company"
5/5
What do you like best about MHC Software?

MHC has been beneficial and patient with our company as we build a new system. They have fulfilled all of our needs promptly and without hesitation.

The staff is amiable and takes the time to listen Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

I do not have any dislikes about MHC software.

It has been a great pleasure working with everyone and the system.

I would recommend them to any company to utilize their software Review collected by and hosted on G2.com.

AW
Adria W.
Accounts Payable Manager
Enterprise (> 1000 emp.)
"MHC Review"
5/5
What do you like best about MHC Software?

The longevity of the company. We've been with them for 17 years and they constantly evolve and improve. Their turnover is minimal, so we've worked with a lot of the same people for years. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

Wait times are lengthy some times. Unfortunately, I realize that the reason I am calling is because something has changed with year-end IRS reporting requirements and all the other customers are experiencing the same issues. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Accounts Payable Checks"
4.5/5
What do you like best about MHC Software?

The most helpful is printing checks for accounts payable. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

There is nothing to dislike about this product. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Great people, but they need more of them"
3/5
What do you like best about MHC Software?

Most of what is presented from a software side is easy to understand. I know that most of the time I can get things going without contacting MHC directly, every time. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

It is constantly crashing and breaking and being pushed to a limit that I find to be way too low. I find it hard to believe that programs like Image Express and Brainware crash as often as they do, and there not being a major underlying issue. Review collected by and hosted on G2.com.

Response from Sam Maxwell of MHC Software

Thank you for sharing your comment. We have passed along your feedback to the necessary teams here at MHC & are taking steps to improve your experience. Please let us know if connecting with your customer success representative would be helpful at this time. Stay well, and please feel free to contact our support team directly if there’s anything we can to do help you moving forward.

PS
Pete S.
Mid-Market (51-1000 emp.)
"Excellent Customer Service"
4.5/5
What do you like best about MHC Software?

Document Express is very customizable and allows very precise alignment of items that appear on the check. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

We've been a customer for so long (1999), I'm not sure our routines are taking advantage of recent technological improvements. Review collected by and hosted on G2.com.

Ralph W.
RW
Ralph W.
Enterprise (> 1000 emp.)
"Review of MHC"
5/5
What do you like best about MHC Software?

Excellent customer support. I never have a problem getting a competent person on the line. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

MHC is not a component of our Infor software. It is an add in. It is a very good add in, But still an add in Review collected by and hosted on G2.com.

TA
Tracy A.
Enterprise (> 1000 emp.)
"MHC helped us with year end documentation requirements"
4.5/5
What do you like best about MHC Software?

The Application integrates well with our ERP applications and is fairly easy to use. We use Infor Lawson & Landmark and MHC do well together. We use it for processing W2's and 1099's yearly as well as our Paychecks stubs. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

The only downside we experienced this year was a little technical knowledge weakness with our support contact. Maybe it was the person's style, however several of my teammates noticed it as well. Review collected by and hosted on G2.com.

Barbara P.
BP
Barbara P.
Enterprise (> 1000 emp.)
"MHC support"
2.5/5
What do you like best about MHC Software?

We like that employees are able to see their checks and W2's Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

MHC support is not that knowledgeable about their customer's accounts. Many meetings with the support staff where they do not know the setup of our account. Review collected by and hosted on G2.com.

Response from Sam Maxwell of MHC Software

Thank you for sharing your comment. We were disappointed to hear that your experience with our support team was unsatisfactory. Our team has reviewed this case and are taking steps to improve your experience. We’ve also notified your account representative, who will be in touch separately to further support you. Stay well, and please feel free to contact us directly if there’s anything we can to do help you moving forward.

CC
cheryl C.
Mid-Market (51-1000 emp.)
"Vanguard Support"
4.5/5
What do you like best about MHC Software?

The document retention procedure is second to none and very easy to set up. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

I would say the lack of documentation on how Chase uses Vanguard, the various servers, file folders, etc. Review collected by and hosted on G2.com.

Patrick D.
PD
Patrick D.
Application System Analyst
Mid-Market (51-1000 emp.)
"We run both the Image Express & Document Express in conjunction with INFOR CSFSM"
4/5
What do you like best about MHC Software?

super easy to use and maintain. MHC support is always great Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

AutoDEservice has given us some issues since moving to MT in INFOR CSFSM Review collected by and hosted on G2.com.