What I like best about MHC Software is definitely its strong document automation and storage capabilities. The ability to digitize, manage, and quickly retrieve documents, like invoices or HR records, is a massive time saver. The workflow automation is also incredibly powerful; we've automated several approval processes that used to be entirely manual. For example, getting an invoice routed and approved now happens digitally within hours, compared to days or even weeks before. Plus, integrating it with our existing ERP system was relatively smooth and added significant value. Review collected by and hosted on G2.com.

What I dislike is primarily the user interface, which feels a bit dated compared to some modern cloud solutions. Navigating can sometimes be less intuitive than it could be, requiring more clicks for certain tasks. While implementation brought great results, the initial setup and configuration did feel complex and required significant internal resources and expertise. Ongoing maintenance also feels a bit more hands-on than we'd prefer. Review collected by and hosted on G2.com.

What I value most is the product's emphasis on equitable access and its alignment with both ethical practices and regulatory standards. the reference to statistics and expert commentary, like tabias van der velde's quote, adds credibility and depth. I also appreciate that it frames accessibility not just as a legal requirements but as a human centered responsibility and a business opportunity. Review collected by and hosted on G2.com.

One potential area for improvement could be providing more actionable examples or tools for implementing accessibility in documents. While the message is strong, some users may benefit from clearer steps or visual aids on how to create accessible content. Review collected by and hosted on G2.com.

Ecrion MHC Software Usage and Update Process

Daily Operations -

Software Utilized: Ecrion MHC

File Types Processed: PostScript files and PDF files

Environment Complexity-

Nature: Complex

Impact: Requires new versions for changes

Update Procedure

Steps: Install in lower environments. Promote to Promo and Prod systems

Challenges: Time-consuming due to the number of servers Review collected by and hosted on G2.com.

The licensing component is quite complex and typically requires the involvement of support personnel for any changes. These changes usually cannot be implemented on the same day, especially if requested outside of support hours. Review collected by and hosted on G2.com.

We have been using Engage and rendering products for over 20 years (since they were Ecrion) and it forms the core of our business processing millions of documents annually for a variety of verticals. Most of our documents are regulatory and are time based so flexibility and performance are key. We have extended the product using our own custom tasks to provide features to our customer like content management, business rules and validation. All our documents are designed by information engineers and designers so its also important we can get output that is accurate and on brand. Review collected by and hosted on G2.com.

Sorry to say, not great at communicating new features, roadmaps and releases. Review collected by and hosted on G2.com.

Outstanding customer service.

The new Document Express /DSS upgrade is also easy to use and effective.

Image Express functions well. Once you get these set up, the administration is fairly simple and the applications rarely malfunction. We use Infor Cloudsuite for HCM/FSM and MHC integrates pretty well with Infor. Review collected by and hosted on G2.com.

I'm not sure if we have the latest and greatest, but the admin tools for Document Express and Image Express as far as setup/configuration have very outdated user interfaces and are somewhat buggy. UI design overall is fairly lacking. Review collected by and hosted on G2.com.

we have started utilizing other functions which has provided us with more insights and value. The response time for the team is much faster and the communication is clearer. Not changing overall number because this was in response to some issues. If this continues, I would happily give straight 10s in another year or so Review collected by and hosted on G2.com.

Keep doing what you are doing, this year has been much improved! Review collected by and hosted on G2.com.

We use MHC for payroll check printing and W2's. Their software is easy to use and the support is some of the best we have received. Both implementations were quick and pain free. Our employees are happy with the smooth transition of their W2's and one click ability to print them. While working with MHC on the set up both products, the team was extremely knowledgable and went out of their way to answer any last minutes questions or concerns. The continued customer support has been wonderful. I would definitely recommend this company to anyone looking for a printing solution. Review collected by and hosted on G2.com.

There are no discerable negatives to the product. Review collected by and hosted on G2.com.

The people are the most helpful, there are some areas of the software that are not intuitive and particularly with the W2s as we don't pay much attention to them but for once a year so it's easy to forget how to maneuver through. Each support representative we've had has been fast to respond and very helpful at guiding us through and teaching us along the way. At each request for assistance they send a meeting invite which is so much easier than going back and forth in a support caseor trying to talk it through on the phone. Also we have a very large number of employees and the software handles the size well. The status bars also keep us informed when we have a long running process and should disband and the visual is easy to calculate approximate times so we can plan to get back together when it's done. Review collected by and hosted on G2.com.

1 year we didn't have a consistent resource to work with and that was a struggle, I think because we hopped from resource to resource each time we called there were details that were missed and we had some mistakes in the process. As long as there is consistency the process is very smooth. Review collected by and hosted on G2.com.

I like that they are willing to bring in technical experts when issues persist. Review collected by and hosted on G2.com.

They could include more robust error logging that would assist in troubleshooting configuration issues. Review collected by and hosted on G2.com.

The designer studio and the action develop rendering engine do exactly what expected Review collected by and hosted on G2.com.

The command line tool to install ecrion develop licences. Once we had win form tool so much easier Review collected by and hosted on G2.com.