Thanks so much for your wonderful review! We’re so happy to hear that Metricool helps you stay organized and confident with your content. It means a lot to know you find it intuitive, reliable, and a true all-in-one partner for your work.

We really appreciate your feedback about the stock videos and have shared it with the team. Thanks for trusting Metricool to keep your social media running smoothly!

We're truly sorry to hear about your experience and understand how disappointing and frustrating this situation must have felt.

We’d like to share that, similar to most subscription-based platforms, Metricool follows a model where the terms and conditions — accepted at the time of subscribing — explain how the subscription works, including auto-renewals and billing policies. These terms are in place to ensure consistency for everyone.

It’s also worth mentioning that while we provide access to the service and its full features, we don’t monitor individual account activity or usage. This means the subscription remains active and available, even if there hasn’t been recent login activity, unless the user decides to cancel it from their account settings.

From our support team, we always aim to guide users so they can complete the cancellation process on their side and apply refunds when the conditions are met. Unfortunately, this was not the case here. That said, we were able to show some flexibility by refunding the add-on, as it’s a more recent option added to the plan.

While this doesn’t change what happened, we’re genuinely sorry that the experience didn’t meet your expectations and left you feeling dismissed. Your feedback is very important to us, and we’ll make sure to share it with the team so we can keep improving how we communicate and support our metricoolers.

If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out

Thank you for sharing your experience with Metricool.

Having everything in one place is exactly our goal, making day-to-day social media management easier and helping you plan, publish, and analyze your content without jumping between tools.

About X/Twitter, we understand the concern. Due to a policy change by Twitter/X, they now charge for every connection made through their API. This has significantly increased costs and, as has been common across the industry, led us to offer X/Twitter account connections as a paid add-on.

We really appreciate your feedback and your trust in Metricool.

Thanks for sharing your thoughtful review. We’re glad to hear that Metricool helps you manage multiple social networks for your customers without the hassle of building your own connectors. Your feedback on the API and documentation is very valuable, our team is constantly working on improving and optimizing both the platform and the resources we provide.

Thanks a lot for your thoughtful review! We’re glad to hear Metricool is helping you centralize your social media and ad management, it’s exactly what we aim for.

We understand your point about dashboards feeling dense. Just so you know, you can edit report templates to adjust slides, choose what to include, and even customize colors. And if you’re looking for more flexibility, our Looker Studio connector allows you to build fully personalized reports tailored to your needs.

We appreciate your feedback—it helps us keep improving!

Thank you for your thoughtful review! We’re glad to hear that Metricool is helping your team optimize content, track results, and save time with features like the planning calendar and posting insights.

We’ve shared your suggestion about keyword tracking with our product team for consideration—thanks for highlighting that.

Regarding publishing delays, we truly appreciate you pointing this out. Metricool sends the publishing requests to each platform via their API, but sometimes there may be delays on their end due to high traffic or temporary instability. Your feedback is valuable not only for us but also to share with our partners as we continue working to improve the experience.

Thanks again for your trust in Metricool and for helping us improve with your insights.

We’re sorry to hear about your experience and would like to address the concerns raised.

As is usual in subscription payment models, the option to cancel auto-renewal is entirely in the hands of the user. You can access your account at any time to cancel your subscription and avoid being charged for the next billing cycle. This ensures you have full control over your renewal preferences.

The 15-day right of withdrawal applies only to the initial purchase of the subscription and not to renewals. This policy is outlined in our Terms and Conditions, which users agree to when creating a Metricool account and before completing their first payment. These practices are consistent with industry standards and comply with all legal requirements.

Regarding performance, we understand your concern about the performance of posts published through Metricool. It’s important to note that we use the official APIs of each social network, which means that the performance of posts mainly depends on the algorithms and policies of each platform, not on the tool used. That said, if you can provide specific details about the affected posts, such as concrete examples, metrics, and any additional context, we can thoroughly analyze the case and, if necessary, escalate the issue to the official support team of the corresponding social network.

We’re genuinely sorry to hear that your experience with our customer support team fell short of your expectations. Delivering exceptional support is one of our top priorities, as reflected in the positive feedback we frequently receive from our users. If there’s any way we can assist further, please don’t hesitate to reach out.

Thank you so much for your thoughtful review. We’re really happy to hear that the scheduling features and live support are helping you manage your content with ease. And thanks for the great feedback on the analytics reports — we’ll definitely pass it along to the product team. It’s great to have you in the Metricool family!

Thank you for your thoughtful review and for sharing how Metricool helps streamline your social media management. We're glad the Planner, analytics, and inbox have been valuable in saving you time as a solopreneur.

We appreciate your feedback on the mobile app and are working to enhance its functionality. If you have any other suggestions or need assistance, we’re here to help!

Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying Metricool and finding the academy section valuable. It means a lot to know that the platform is helping you manage so many social channels with ease. We’ll keep working hard to bring you the best experience possible—thanks for being part of the Metricool family!