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G2 recognized metricool
metricool

By Metricool

4.5 out of 5 stars

How would you rate your experience with metricool?

metricool Pricing Overview

Free Trial

metricool Pricing Reviews

(2)
Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Can't beat the amount of features you get for the price"
What do you like best about metricool?

Great tool overall, comprises a lot of very valuable resources for analytics, plus also the posting features. Customer service is also knowledgeable and ready to help when any issues arise. Review collected by and hosted on G2.com.

What do you dislike about metricool?

There's occasional desync of data; the fact that LinkedIn costs extra, and there is no competitor analytics for LinkedIn. Review collected by and hosted on G2.com.

Response from Cristina Fernandez of metricool

Thank you so much for your review! We love hearing that you’re finding Metricool packed with valuable features while staying affordable — that’s exactly what we aim for.

We really appreciate you highlighting both what’s working well and where we can improve. Your feedback truly helps us get better every day.

Keep making the most of those competitor analytics! And remember, we’re always here if you need anything or want to share more ideas.

Keith A.
KA
Consultant
Small-Business (50 or fewer emp.)
"Disappointing support experience and rigid billing policies"
What do you like best about metricool?

The platform is straightforward and visually clean. When I was using it, it handled multi-platform post scheduling and basic performance tracking well — suitable for lightweight social media management. Review collected by and hosted on G2.com.

What do you dislike about metricool?

I was blindsided by a $324 auto-renewal charge for an account that had been completely inactive for years — no login, no usage, no notifications. I reached out within minutes of the charge, canceled immediately, and explained the situation clearly. Despite that, support refused a refund and hid behind policy. The experience was frustrating at every step: generic copy-paste replies, being bounced from chat to email, and a tone that felt cold and dismissive. They eventually refunded a small add-on fee but kept the main charge — as if that made it okay. It's clear they value short-term revenue over long-term customer relationships. The way this was handled felt more like a trap than a service. Review collected by and hosted on G2.com.

Response from Cristina Fernandez of metricool

We're truly sorry to hear about your experience and understand how disappointing and frustrating this situation must have felt.

We’d like to share that, similar to most subscription-based platforms, Metricool follows a model where the terms and conditions — accepted at the time of subscribing — explain how the subscription works, including auto-renewals and billing policies. These terms are in place to ensure consistency for everyone.

It’s also worth mentioning that while we provide access to the service and its full features, we don’t monitor individual account activity or usage. This means the subscription remains active and available, even if there hasn’t been recent login activity, unless the user decides to cancel it from their account settings.

From our support team, we always aim to guide users so they can complete the cancellation process on their side and apply refunds when the conditions are met. Unfortunately, this was not the case here. That said, we were able to show some flexibility by refunding the add-on, as it’s a more recent option added to the plan.

While this doesn’t change what happened, we’re genuinely sorry that the experience didn’t meet your expectations and left you feeling dismissed. Your feedback is very important to us, and we’ll make sure to share it with the team so we can keep improving how we communicate and support our metricoolers.

If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out

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