---
title: Metaimpact Reviews
meta_title: 'Metaimpact Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Metaimpact works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Metaimpact Reviews
**Vendor:** Metaimpact  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Metaimpact
Metaimpact (formerly MetaCX) enables organizations to design, build, and deploy digital impact networks where multiple stakeholders can act on shared goals to create collective impact. These networks interconnect, empowering organizations to confront the world's biggest problems like closing the racial wealth gap, improving access to affordable healthcare, meeting workforce needs, and advancing climate solutions.




## Metaimpact Reviews
  ### 1. We love using MetaCX to connect our partner organizations to our initiatives and resources.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roger S. | Relationship Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 03, 2021

**What do you like best about Metaimpact?**

The platform is extremely handy for having a shared place between two (or more) organizations. We are a non-profit with member companies. We need to share what we are doing for our members WITH our members. We also want our members to see what is available to them as members. The MetaCX platform executes this well. We've also been able to link it to other data sources on our website. This allows our members to see who is visiting their job postings, tech directory, content, etc.

**What do you dislike about Metaimpact?**

There's nothing on the market like MetaCX, so there's a bit of a learning curve to get up to speed. It takes time to create all of the individual "bridges" for our member organizations. However, their team is very responsive to making this experience better.

**What problems is Metaimpact solving and how is that benefiting you?**

Connecting our member companies with our initiatives and provided a clear path to accomplishing tasks and goals together.


## Metaimpact Discussions
  - [What is MetaCX used for?](https://www.g2.com/discussions/what-is-metacx-used-for)

- [View Metaimpact pricing details and edition comparison](https://www.g2.com/products/metaimpact/reviews?open_modal_url=%2Fproducts%2Fmetaimpact%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmetaimpact%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-09+08%3A29%3A45+-0500&secure%5Bsession_id%5D=d0b980be-32d5-4f2d-8923-bdff2427ebcb&secure%5Btoken%5D=cdadf8e88670c7abe821853a54942df41043ddf928a85400bfd75c3974b02c8d&format=llm_user)

## Metaimpact Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Vendor Management**
- Decision Making

**Additional Functionality**
- Generative AI
- Billing & Invoicing
- Customizable Templates
- User Management
- Invoice Processing
- Onboarding
- Search/Filter
- Sourcing Management
- Vendor Master Data Management
- Procurement Management
- Reporting & Statistics
- Document Management
- Project Management
- Data Visualization
- Access Controls/Permissions
- Transaction History
- Risk Assessment
- Activity Dashboard
- Real-Time Data
- Alerts/Notifications
- Offboarding
- AI Copilot
- Self Service Portal
- Audit Management
- Collaboration Tools
- API
- Approval Process Control
- Vendor Payment
- Third-Party Integrations
- Performance Metrics
- Purchase Order Management
- Contract/License Management
- Data Import/Export
- Single Sign On
- Workflow Management
- Compliance Management
- Task Management

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Revenue Recognition**
- Usage Tracking
- Deferred Revenue
- Revenue Accrual

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

## Top Metaimpact Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,054 reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,763 reviews)