ED

Edel D.

Doctor / Owner

Small-Business (50 or fewer emp.)

6/27/2022

"Excelent experienced. Easy to use. My client retentions has increased by 30%."

5/5

What do you like best about MessageDesk?

I like it all. Broadcast, insert images and short links on my messages, the templates feature, etc. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

So far I like everything about MessageDesk. Review collected by and hosted on G2.com.

What problems is MessageDesk solving and how is that benefiting you?

Retention of clients on their first visit to my business. I send them reminders about the appointments. My clients are reminded of their first appointment with us and they don't forget them or

they reschedule if the need arises, but communication remains. I don't loose touch with my new or potential clients. Review collected by and hosted on G2.com.

TM

Tim M.

Owner/Manager

Small-Business (50 or fewer emp.)

9/19/2022

"Great all-around service texting platform"

5/5

What do you like best about MessageDesk?

We use the texting platform to schedule new deliveries and receive product inquiries. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Couple little bugs. Doesn't accept canadian addresses. Sometimes texts appear twice. Review collected by and hosted on G2.com.

JG

Joe G.

Head of Marketing

Small-Business (50 or fewer emp.)

5/13/2022

"Great messaging app thats more powerful than the competition"

5/5

What do you like best about MessageDesk?

Great messaging solution that is much more powerful and versatile than anything we have used in past. Loads of features more than we will ever use. Also easy to use with the whole of our team. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Nothing we just keep finding more and more good features. Review collected by and hosted on G2.com.

Recommendations to others considering MessageDesk:

There is a trial option try it you would be disappointed. Review collected by and hosted on G2.com.

What problems is MessageDesk solving and how is that benefiting you?

We use it to message customers that have bespoke orders with us. That makes it easier to keep track of amends and requests from them. Its been a great tool for us. Review collected by and hosted on G2.com.

EC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

2/24/2022

"Easy to use and beyond excellent customer service - improved communication with our customers"

5/5

What do you like best about MessageDesk?

What's not to love! I love how easy it is to implement and upload contacts. And that it connects to Quickbooks online directly to sync contacts and invoices. I like that I can use my own business phone number for texting customers. It has dramatically improved customer response rates and communication. Customers like being able to text back quickly without a phone call to finalize installation dates/times, etc. And it's a great way to send invoices...plus, I get notified when they click the link to open the invoice. Perhaps my favorite aspect has been customer support. TOP NOTCH and very responsive. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

The overall app is fantastic. Thru zapier it's possible to connect with other software. Review collected by and hosted on G2.com.

Recommendations to others considering MessageDesk:

Go for it! We are so happy we started using this program. Customer support is amazing! Review collected by and hosted on G2.com.

What problems is MessageDesk solving and how is that benefiting you?

Improving response times from customers to confirm installation times has been a big improvement. They can easily text back to confirm. We are also able to send them invoice links and we get paid faster. I also like that as a small business owner I was able to move all business texting off my personal cell phone. Now my other team member can also respond to customer texts. Review collected by and hosted on G2.com.

MC

Mike C.

Program Manager / Account Executive

Small-Business (50 or fewer emp.)

9/30/2022

"MessageDesk is great! Facilitates easy communication with customers through SMS."

5/5

What do you like best about MessageDesk?

Broadcast to large groups of SMS subscribers at a time, templates to save time. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

QBO integration could be better. The invoice sync doesnt always work. Review collected by and hosted on G2.com.

SC

Steve C.

President

Small-Business (50 or fewer emp.)

3/11/2022

"Small organizations use of MessageDesk"

5/5

What do you like best about MessageDesk?

Ability to type, send, and receive text messages from my computer or cell phone Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Messages cannot be sent directly to my cell number but that really has not been too much of an issue since I am able to use the number from my business landline. Review collected by and hosted on G2.com.

KM

KATIE M.

Office Manager

Small-Business (50 or fewer emp.)

6/13/2022

"Convenient way to reach out to customers"

5/5

What do you like best about MessageDesk?

customers can respond at their convenience Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

all the notifications are sent in an email and not necessary Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/20/2022

"Useful, But Not The Best"

2.5/5

What do you like best about MessageDesk?

MessageDesk is an easy way to get in touch with your colleagues all at once instead of painfully (and slowly) texting each and every person. You can also pick back up on conversations with ease. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Ironically, sometimes people misuse MessageDesk when they could easily call you instead. It can be a total crutch for inefficient workers, but then again, what isn't? Review collected by and hosted on G2.com.

DC

David C.

Pricing analyst

Mid-Market (51-1000 emp.)

5/20/2022

"incredibly useful for keeping texts in order"

5/5

What do you like best about MessageDesk?

it's really useful when it comes to receiving and send a lot of messages from a big number of contacts Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

not sure yet, I'm still discovering different functions. Review collected by and hosted on G2.com.

UT

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

3/15/2022

"It's a best tool for business messaging"

4.5/5

What do you like best about MessageDesk?

Message desk helps you to connect with millions of customers easily ,it collects all their reviews and let your business grow faster by knowing what your customers actually need Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

The only thing i have noticed is that after starting the conversation you have to wait for response and to close the conversation you have to wait again apart from this all is going in right direction Review collected by and hosted on G2.com.