PH

Patricia H.

Administrative Coordinator

Mid-Market (51-1000 emp.)

7/14/2023

"Yes!"

4/5

What do you like best about MessageDesk?

Stayng in commuincation with our team, not forgetting appointments and shared messaging allowing us to be proactive and always maintaining communication. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

I think the cost is a little high, but otherwise I really like all the functions. Realistically it is definetely worth the money. Review collected by and hosted on G2.com.

UW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

5/4/2023

"A great improvement from past SMS services"

5/5

What do you like best about MessageDesk?

The interface is seamless and easy to use. Setting up broadcasts is intuitive and can be tailored to meet many different needs. The contact cards have space for lots of information and are easy to update as necessary/. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

More features to see how often customers interact with us would be great - but I expect with all the other improvements I've seen in my time using the app they will be coming soon. Review collected by and hosted on G2.com.

JS

Justin S.

Small-Business (50 or fewer emp.)

4/10/2023

"Great service~!"

5/5

What do you like best about MessageDesk?

MessageDesk is easy to use, intuitive, and helpful for keeping our messaging, orders, and business running! Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Just a bit more organization on the contact card - like having custom fields at the top or one or two custom fields in the central name/phone/email part. Review collected by and hosted on G2.com.

LH

Liz H.

Small-Business (50 or fewer emp.)

8/14/2023

"Messagedesk"

4/5

What do you like best about MessageDesk?

Ease of communication with our patients resulting in generally quick response from them. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Not necessarily a negative, we jjst don't use all of the available options/features. Review collected by and hosted on G2.com.

LC

Luis C.

Founder

Small-Business (50 or fewer emp.)

5/15/2023

"Great customer support, easy to use!"

5/5

What do you like best about MessageDesk?

The ability to quickly import lists and simple steps needed to setup and launch campaigns Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Everything has been great so far! I would say more product releases or updates on changes would be great Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

3/31/2023

"Message Desk App Reciew"

4/5

What do you like best about MessageDesk?

Message Desk has a great Support Team. I am very big on Customer service and response time. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

The least helpful are how the credits are used when sending a message to multiple parties. Review collected by and hosted on G2.com.

HM

Horacio M.

Vice President

Small-Business (50 or fewer emp.)

12/20/2022

"MessageDesk makes it easy and provides many tools to help you implement an SMS marketing strategy!"

5/5

What do you like best about MessageDesk?

I like the fact that you can host your phone number with them to manage text messages and their automated keyword based autoresponder. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Hosting multiple phone numbers within the same plan would be usedful. Review collected by and hosted on G2.com.

CJ

Colleen J.

Director of Admissions & Marketing

Small-Business (50 or fewer emp.)

5/26/2022

"Message Desk has the best customer service!"

5/5

What do you like best about MessageDesk?

The team is helpful, available, quick to respond & very friendly. The system is user-friendly & has so many options for organizing information! Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

duplicate entries are confusing & the replies only show up on one entry Review collected by and hosted on G2.com.

Recommendations to others considering MessageDesk:

I've used a few other platforms & getting help was a major challenge. This is not the case with Message Desk. We are a small business & they treat us like their most important client. They are always available & respond quickly to any help I need, no matter the request. Customer Service is so important & they get 5 stars in this department. The software is perfect for our business needs too! Review collected by and hosted on G2.com.

What problems is MessageDesk solving and how is that benefiting you?

I'm still learning how to use some features & the learning curve has taken some time but the Team is always available to help me. Review collected by and hosted on G2.com.

JT

Joshua T.

Small-Business (50 or fewer emp.)

2/3/2023

"Great communication and easy to set up."

5/5

What do you like best about MessageDesk?

Being able to get invoices sent over to customers via text message to increase on time payments. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Some more automation would be nice. I want to be able to control the new invoice send times. Review collected by and hosted on G2.com.

MH

Mahesh H.

IBS Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

5/23/2022

"I have Very Good Experience with MessageDesk"

5/5

What do you like best about MessageDesk?

The MessageDesk Provides Very Good Services To There Clients , MessageDesk Is very Useful Us , Day-to-day life and for offlicial communication , bye Using this MessageDesk application over regularl activities are going Smoothly Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

MessageDesk is Very Good Services Provider , But Still Having Some Drawback , Need To Improve that

MessageDesk Prices is little bit higher , compared to other compitater Review collected by and hosted on G2.com.