AW

Verified User in Warehousing

Small-Business (50 or fewer emp.)

11/16/2018

"Thank You all"

2.5/5

What do you like best about Bird?

Flow is great. It helps me to stay off the dash board trying to get out the messages. Good system. Review collected by and hosted on G2.com.

What do you dislike about Bird?

There is nothing I dislike yet. Except I am still getting used to this system . Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/24/2018

"Easy to use"

3.5/5

What do you like best about Bird?

Simplicity. It was easy to integrate with our software. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We already contacted your support, but the problem remains. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

It would be nice to have a reseler program. Our products have a connector to Messagebird, and our customers are invited to create an account at Messagebird to get informations by SMS from our software. This means that we are making business for you and get nothing for it... Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

We produce instore customer service systems. We use Messagebird to inform the customers about the queue status, to thank for the visit, to get feedback, etc... And to send alerts by SMS to the system administrators and store managers. cut Review collected by and hosted on G2.com.

CT

Carlos T.

Founder & CEO

Small-Business (50 or fewer emp.)

5/2/2018

"Great service for SMS integrations!"

5/5

What do you like best about Bird?

MessageBird is very simple to integrate and to use and it has all required functions to use SMS with our business processes: send and receive text messages directly with our applications. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Actually it is difficult to point out any problem or issue with the service... All good so far! Review collected by and hosted on G2.com.

SD

Stephen D.

Mid-Market (51-1000 emp.)

4/10/2018

"excellent service - when it works"

4/5

What do you like best about Bird?

far easier than any other software we have used to add bulk text lists and send out thousands in an instant. Review collected by and hosted on G2.com.

What do you dislike about Bird?

does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

highly recommended Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

the amount of time saved by this process is unreal... previously we would spend a full working day per week to send the amount of texts out we need to.. with this we can do the full process in around 30 minutes Review collected by and hosted on G2.com.

NS

Neil S.

Small-Business (50 or fewer emp.)

5/1/2018

"Easy peasy SMS!"

5/5

What do you like best about Bird?

The easy to use Rest API. Makes it so simple to integrate and documentation is very clear. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Pricing on SMS could be clearer. Credits get confusing. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/10/2018

"Top notch services"

5/5

What do you like best about Bird?

Their incoming/outgoing sms reliability and handling is top notch. And their integration (and email forwarding) features are pretty handy too. Review collected by and hosted on G2.com.

What do you dislike about Bird?

No known issues, I'm perfectly happy with MessageBird. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

If you only need text messaging solutions (i.e. no VoIP or calling solutions) then MessageBird is the place to go. If you're looking for an all in one solution, then MessageBird might not fit your needs.

We personally use MessageBird for texting solutions, and another provider for VoIP/calling solutions. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

Messagebird makes it very convenient to share a single phone number for incoming/outgoing messages between all our employees. Review collected by and hosted on G2.com.

MA

Mohamed A.

Cluster Marketing Manager, Hilton Suites Makkah & Conrad Makkah

Hospitality

Mid-Market (51-1000 emp.)

4/10/2018

"Nice service with good customer support "

4/5

What do you like best about Bird?

I really like the service cost and efficiency Review collected by and hosted on G2.com.

What do you dislike about Bird?

I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service. Review collected by and hosted on G2.com.

TN

Tom N.

Small-Business (50 or fewer emp.)

5/1/2018

"Great service, very reliable"

5/5

What do you like best about Bird?

Very stable service. Works perfect with our web application, never had any issues. Also nice to be able to read to delivery status of the SMS message. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Bird?

Nothing. Everything works perfect no complains Review collected by and hosted on G2.com.

MM

Matteo M.

IT Consultant

Small-Business (50 or fewer emp.)

5/1/2018

"Best service"

5/5

What do you like best about Bird?

MessageBird is a service that in addition to simple text messages offers other services, vocail and social chat. I installed it to make a web app interact with text messages and I found it really good. All scripts are already available. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Being a nonprofit association, we would have appreciated the possibility of buying text message packages at "facilitated" prices, so as not to affect the social report too much. Review collected by and hosted on G2.com.

DP

Dhirendra P.

Co-Founder & CTO

Financial Services

Small-Business (50 or fewer emp.)

4/10/2018

"Like the delivery and prices"

5/5

What do you like best about Bird?

Both otp and transactional sms delivery and pricing. The subaccount feature works perfectly for us. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Yet to find it. They can reduce customer care in off hours. Review collected by and hosted on G2.com.