The Merge team is amazing to work with and is always there to help with everything from implementation, troubleshooting, and connection support. They're always responsive and helpful! They're also great partners along the integration development process and bring a depth of knowledge regarding the integrations they support.

On the platform side, once we've built support for a few applications in a certian category, we find it's a relatively simple effort to add additional integrations in that category. The ease of implementation here and time saved as a result is great! Our customers frequently use our Merge integrations and have smooth experiences making and using the connections.

I also appreciate the strides they've made with their documentation in the past year, making it easier to understand the nuances of each platform, which is especially useful when building dozens of integrations in a specific category. Review collected by and hosted on G2.com.

It can be a little challenging getting feature/enhancement requests prioritized. Review collected by and hosted on G2.com.

Having worked with third party integrations for most of my career, I know full well the pain and cost that comes associated with this type of work. Merge's product removes the majority of this pain.

By offering a unified API, great documentationa, a straightforward implementation and an incredibly responsive suppor team, I'm now to integrate with a plethora of providers with minimal work from my end. Review collected by and hosted on G2.com.

A unified API comes with its own set of challenges as it is to be expected, so while Merge caters for 90% of the use cases, sometimes one needs to use the escape hatch and bear the pain of talking to providers directly when something is needed that is not on the usual trodden path. Review collected by and hosted on G2.com.

The Unified API has been a game-changer for us, allowing smooth data transformations across platforms like Justworks and Gusto. It’s saved us a ton of time and effort, and the setup was impressively fast—probably the quickest we’ve seen in terms of integrations. The platform itself is intuitive, making it a breeze to use day-to-day. And I can’t say enough about the customer support team; they’re super responsive and always jump in quickly when we need a hand.

A feature we really appreciate is the API Tester. It’s been incredibly handy for pinpointing issues, letting us confirm right away if a hiccup is coming from the source data. And passthrough tables? Lifesavers. They allow us to bring in extra data beyond the Unified API model, which has been a huge help when we need that added flexibility.

Syncing data with Merge is seamless and just works. Review collected by and hosted on G2.com.

We did hit a few snags with an integration in beta that made it a little tricker than expected, but their support was fantastic and offering a quick workaround that got the job done. Review collected by and hosted on G2.com.

Always Something New: The platform constantly is adding new HR apps and partnerships, while also expanding their capabilities with things like SFTP server support.

Solid Data: From a data quality perspective, Merge has worked as expected which is really important to us as we rollout to customers.

Developer Thumbs Up: Our devs are really happy with the tools they get here— comprehensive guides and easy testing/tooling. Generally a really easy implementation.

Clear Docs for Everyone: We get super detailed docs for each integration that we hand straight to our customers. It clears up a lot of questions upfront and helps everyone stay on the same page.

Support That Gets It: Whenever we hit a bump or have a suggestion, the support team is on it. They really listen and make sure we have what we need.

Overall with all the features, great integration quality, and responsive support, this platform has been a game-changer for us. Definitely happy we chose it. Review collected by and hosted on G2.com.

While Merge offers a wide array of integrations, sometimes the depth required for specific / more niche use cases isn’t fully met. Review collected by and hosted on G2.com.

For the provided unified integration categories like HRIS and ATS, there are a ton. Like a-ton-a-ton of integrations with many being extremely thoroughly implemented across their models and capabilities (like user management related endpoints or category specific items like ticketing related actions). We're always impressed whenever we browse Merge's capability tables to see how many integrations fit our requirements.

We're pleased with the stability of fetching data from Merge; it is consistent, quality data unlike other vendors who may miss a thing or two (we've noticed sometimes from other vendors data is not refetched at consistent times or return data consistent to an integration). They also release plenty of meta features that we love like force resyncing and passthrough requests, and we were provided flexibility in how often we can perform several background actions on the Merge end. We rarely hit any technical barriers, and our developers have enjoyed their thorough documentation and (in our case, Python and React Merge Link) SDK. In Python, it's rare finding nicely typed libraries, so it has been great using their SDK thus far.

In terms of service, the turnaround speed for many technical related issues is quick. They are quick to letting us know when certain features we want will come out in the future or land in the roadmap.

Overall, Merge provides a consistently solid product and great turnaround service time. Review collected by and hosted on G2.com.

They are a unified API product which means some integrations that don't fit their provided categories will probably not be implemented since they go in depth with each integration per category rather than focusing on breadth of categories. I believe they have most of the key categories, and plenty of integrations in each category too. There is no other stable and performant vendor out there that provides the same number of integrations at such quality, thoroughness/deepness of fetching data, and speed of delivery. Out of our vendor choices, even though we'd like to have some integrations that don't fit their categories, the sheer number of integrations that they do provide far outweighs any cons during our vendor consideration. Review collected by and hosted on G2.com.

Merge was super easy to get started with and very startup friendly. Their team is really knowledgeable about our use case (accounting integrations with QuickBooks/Xero) and provides fixes, improvements, and guidance almost instantly. Our engineering team finds the APIs/sdks simple and straight forward to implement.

The Merge integration is a core part of our product and consistently creates wow moments when we demo our product to new customers. Review collected by and hosted on G2.com.

We don't have any dislikes about merge, the team is great at accepting feedback and making improvements. Review collected by and hosted on G2.com.

Merge provides a strong, scalable foundation for our platform’s integrations. The documentation and developer resources are top-notch, and it was straightforward for our team to adopt Merge quickly. Merge has also built a highly reliable infrastructure, allowing us to confidently deliver a stable experience for our users.

We looked at the other Merge copycats in the space, but Merge is clearly the premium product in the space. We're glad we picked them. Review collected by and hosted on G2.com.

Occasionally, their roadmap updates can impact our internal timelines if we’re depending on a new feature. It’s rare, but clear communication about delays is crucial when we’re scheduling our own releases. That said, Merge is highly responsive to feedback, and the team keeps us updated, helping us mitigate any potential issues. Review collected by and hosted on G2.com.

Very easy unified data model for all HR systems. Turns mapping HR fields in complex systems like workday and UKG from a nightmare into something very manageable. Review collected by and hosted on G2.com.

Sometimes hard to search based on field values and parse the API logs Review collected by and hosted on G2.com.

Merge.dev simplifies feature development by eliminating the need for new integrations per customer. With a single integration, we can efficiently scale and reach a broader audience. Review collected by and hosted on G2.com.

Sometimes the Merge <-> Customer integrations are not fully synced and there are data we need to get going directly to the customer apis. But most of the cases there are workarounds. Review collected by and hosted on G2.com.

Fairly intuitive UI, wide support for HRIS systems, fantastic technical support. Good Support literature to aid in a fairly painless integration configuration by clients. Review collected by and hosted on G2.com.

Logs data not validated in a JSON ready format when downloaded, requires the use of another app to validate the JSON log data to review outside Merge. It would be nice to either have a JSON validator build in or have the logs data already validated prior to local download. Review collected by and hosted on G2.com.