Merge Unified Pricing Overview

For our product to work, we need to pull data from our customers' HR and ticketing systems. The main problem we faced was the sheer variety of platforms our customers use.

Building each integration one-by-one would have been a huge resource sink for our engineering team. It's not just the initial build; it's the long-term maintenance, handling API changes, and dealing with edge cases for each specific platform.

Merge essentially takes on that entire problem for us. By integrating with their Unified API, we get access to a whole category of tools through one connection. For us, the benefits are very practical:

- Freeing up our developers. We're a growing team, and we can't afford to have engineers tied up maintaining dozens of third-party integrations. Merge saves us an estimated thousand hours a year, which we can now invest in building our core product features.


- Onboarding customers faster. When a potential customer asks if we integrate with their specific HR system, we can almost always say yes. It removes a major sales blocker and lets us get customers up and running on our platform much more smoothly.


- Building better features. We use Merge to handle things like automated user provisioning. We wouldn't have the capacity (or would need to sacrifice other priorities) to build these kinds of features across so many different systems without a tool like this handling the integration layer. Review collected by and hosted on G2.com.