--- title: Merchant e-Solutions Reviews meta_title: 'Merchant e-Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Merchant e-Solutions works for a business like yours. aggregate_rating: rating_value: 2.5 review_count: 5 scale: '5' date_modified: '2025-10-30' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Merchant e-Solutions Reviews **Vendor:** Merchant e-Solutions, a Cielo Company **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 2.5/5.0 **Total Reviews:** 5 ## About Merchant e-Solutions Merchant e-Solutions is the Leader in Simplifying Payments. Merchant e-Solutions helps merchants accept payments anywhere and easily manage all on one platform. Merchant e-Solutions provides a global network and enables merchants to securely do business in multiple channels including online, mobile, and in-person. Our industry-leading technology platform, flexible and customized reporting, and world-class service provide customers, banks, partners and developers with the most comprehensive payment services in the market. Merchant e-Solutions is a U.S.-based company headquartered in the heart of Silicon Valley in Redwood City, California, and registered in the state of Delaware. Merchant e-Solutions is both a merchant acquirer and global processor, processing over $14 billion in annual transaction volume and supporting 150 global currencies including all major credit cards, debit, and alternative payment solutions. Merchant e-Solutions is owned by Cielo S.A., Latin America’s leader in electronic payment solutions. Cielo S.A. acquired Merchant e-Solutions in 2012 primarily for its industry-leading technology platform, world-class service, and payment expertise. Headquartered in Sao Paulo, Brazil, Cielo S.A. is a publicly traded company serving more than 1.3 million active merchants and covers 99% of Brazilian territory. ## Merchant e-Solutions Reviews ### 1. Once was a good company, but now extremely poor client services **Rating:** 0.0/5.0 stars **Reviewed by:** Brian L. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Merchant e-Solutions?** Currently I am finding nothing to like. My company used Merchant-e for over 20 years and got good value until the last year. **What do you dislike about Merchant e-Solutions?** Merchant-e drastically increased their total cost as a percent of my sales over the last year. They have had disruptive system failures twice in the last several months. Then they accidentally introduced a bug into the link between my company's website and their payment portal which shut down my business for 10 days until one of their techs could be convinced to fix the error. That bug led to over 4 hours of time on the phone trying to get satisfactory resolution. Finally, due to very poor support from Merchant-e reps, I closed my account with them and was hit with a large early termination fee (after more than 20 years of using their service). **Recommendations to others considering Merchant e-Solutions:** Find another alternative. You will be glad you did. **What problems is Merchant e-Solutions solving and how is that benefiting you?** Used Merchant-e as my company's customer credit card payment portal. Fees have gone from good to terrible in recent years. ### 2. Just a disaster of a company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Merchant e-Solutions?** They are cheap, and that is of course a benefit. Beyond that, they do seem to be modernizing their technology. I suppose that is good. **What do you dislike about Merchant e-Solutions?** This is just not a serious company. Trying to get anything from them technologically is a nightmare. I am currently going through a process where they lost all my tokenizations after botching a software upgrade that I had been waiting on for weeks after it was supposed to be initially done. Nobody seems to be on the same page. If you hear something from one person, know that is just their opinion and not the opinion of the company as a whole, because no such thing exists. **Recommendations to others considering Merchant e-Solutions:** They are cheap, but if you ever want to do anything remotely complex, my advice is to go with another solutions provider. **What problems is Merchant e-Solutions solving and how is that benefiting you?** They process my payments, and they do it very cheaply. That is the benefit. They also integrate with NetSuite, although the way they do that is suboptimal compared to other providers. Maybe you get what you pay for. ## Merchant e-Solutions Discussions - [What is Merchant e-Solutions used for?](https://www.g2.com/discussions/what-is-merchant-e-solutions-used-for) - [View Merchant e-Solutions pricing details and edition comparison](https://www.g2.com/products/merchant-e-solutions/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A41%3A26+-0500&secure%5Bsession_id%5D=cb50a980-0099-433d-beba-5bf0a1874f0e&secure%5Btoken%5D=f2d1311c7cc51c33d38fddf074c689e25ccafa410ed4636630ae0afbd8e7ed49&format=llm_user) ## Merchant e-Solutions Features **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Payment Options** - Multi-Currency - Self Service Portal **Security** - POS Verification **Platform** - Accounting integration - E-commerce Integration **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top Merchant e-Solutions Alternatives - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (454 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - 4.3/5.0 (1,894 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews)