--- title: Merchant e-Solutions Reviews meta\_title: 'Merchant e-Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Merchant e-Solutions works for a business like yours. aggregate\_rating: rating\_value: 2.5 review\_count: 5 scale: '5' date\_modified: '2025-10-30' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- # Merchant e-Solutions Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Merchant e-Solutions but has limited features. Are you part of the Merchant e-Solutions team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Merchant e-Solutions is the Leader in Simplifying Payments. Merchant e-Solutions helps merchants accept payments anywhere and easily manage all on one platform. Merchant e-Solutions provides a global network and enables merchants to securely do business in multiple channels including online, mobile, and in-person. Our industry-leading technology platform, flexible and customized reporting, and world-class service provide customers, banks, partners and developers with the most comprehensive payment services in the market. Merchant e-Solutions is a U.S.-based company headquartered in the heart of Silicon Valley in Redwood City, California, and registered in the state of Delaware. Merchant e-Solutions is both a merchant acquirer and global processor, processing over $14 billion in annual transaction volume and supporting 150 global currencies including all major credit cards, debit, and alternative payment solutions. Merchant e-Solutions is owned by Cielo S.A., Latin America’s leader in electronic payment solutions. Cielo S.A. acquired Merchant e-Solutions in 2012 primarily for its industry-leading technology platform, world-class service, and payment expertise. Headquartered in Sao Paulo, Brazil, Cielo S.A. is a publicly traded company serving more than 1.3 million active merchants and covers 99% of Brazilian territory. * * * Seller [Merchant e-Solutions, a Cielo Company](https://www.g2.com/sellers/merchant-e-solutions-a-cielo-company) Discussions [Merchant e-Solutions Community](https://www.g2.com/products/merchant-e-solutions/discuss) Overview by Ivette Gomez (Marketing Coordinator at Merchant e-Solutions) Show More ## Top-Rated Alternatives [ ![Stripe Payments](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stripe Payments") Stripe Payments 4.2/5(458) ](https://www.g2.com/products/stripe-stripe-payments/reviews) [ ![Thryv](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thryv") Thryv 4.3/5(2,014) ](https://www.g2.com/products/thryv/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/merchant-e-solutions/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) ![Tony M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony M.") TM Tony M. Senior Spend Management Specialist Hospitality Mid-Market (51-1000 emp.) 10/16/2018 "Merchant e-Solutions: A Sub-par Processor" 3/5 What do you like best about Merchant e-Solutions? If I had to choose what I like best about MeS I would say there communication is best when you are the merchant. In dealing with other processors I have really struggled with a lack of communication back and forth, but MeS does a great job of staying in contact and does slow down your process at all. Review collected by and hosted on G2.com. What do you dislike about Merchant e-Solutions? I personally have a very hard time navigating the online portal. User friendly is not a way that I would describe the platform. In fact, I would find it very necessary for MeS to provide tutorials on their platform just so people can understand the different tabs, categories, and links for each page. Review collected by and hosted on G2.com. Recommendations to others considering Merchant e-Solutions: Be sure that you are okay learning a difficult online portal. If you are not comfortable with navigating websites that dont provide much explanation then you should look into other options. On the other hand if you are happy with learning a new site and just want good communication and resolve on most issues then this company is the one for you. Review collected by and hosted on G2.com. What problems is Merchant e-Solutions solving and how is that benefiting you? MeS is our credit card processor for all cards outside of Amex. I personally work with them on the Chargeback portion of the system, but they also assist in all refunds, charges, and statements related to our members credit cards. The benefits that I gain from using MeS are around issue resolution. Whenever an issue arises they are on top of it and make every effort to be there for us as the merchant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Merchant e-Solutions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Merchant e-Solutions ](https://www.g2.com/products/merchant-e-solutions/discussions/new) GU Guest User What is Merchant e-Solutions used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-merchant-e-solutions-used-for) [ View all Discussions ](https://www.g2.com/products/merchant-e-solutions/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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