--- title: Mercer Reviews meta_title: 'Mercer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Mercer works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 10 scale: '5' date_modified: '2026-07-12' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services --- # Mercer Reviews **Vendor:** Marsh & McLennan Companies **Category:** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting) **Average Rating:** 3.8/5.0 **Total Reviews:** 10 ## About Mercer At Mercer, we believe in building brighter futures. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. We do this by meeting the needs of today and tomorrow. By understanding the data and applying it with a human touch. And by turning ideas into action to spark positive change. For over 75 years, we’ve been providing trusted advice and solutions to build healthier and more sustainable futures for our clients, colleagues and communities. Welcome to a world where empathy and economics make a difference in people’s lives. Welcome to brighter. ## Mercer Reviews ### 1. Mercer vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh N. | Benefits Process Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Mercer?** It's tool is easy to use and user friendly. Employee are able to submit claims and queries easily on their tool. Customer service really good. Also, it has improved the customer experience **What do you dislike about Mercer?** The response is sometimes late. There can be a user guide added to the app or website to make is easier for first time user. Mercer being a big brand charges hight cost which can be reduced **Recommendations to others considering Mercer:** You should provide all your requirements and do additional testing initially **What problems is Mercer solving and how is that benefiting you?** Merver has solved multiple issues related to employees claims and benefits services. It has provided one shop stop for all query related to benefits for the employee. ### 2. A Provider of Robust Compensation Data **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun D. | Senior Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2020 **Describe the project or task Mercer helped with:** Our company uses Mercer's compensation survey data to help make informed pay decisions for our associates. **What do you like best about Mercer?** Mercer is one of the more robust survey providers in the market. The Mercer Benchmark Database is one of my go-to surveys to price jobs. I have a high confidence in Mercer's data since their surveys typically have a lot of participants. They also have specialized survey offerings that can provide data for specific jobs. **What do you dislike about Mercer?** I do not have any complains to share about Mercer. **Recommendations to others considering Mercer:** Whether you're looking for general or job-specific compensation data, Mercer is a sound bet if you're looking for strong and reliable market information. I have been using Mercer's survey data for several years, and I am comfortable recommending their compensation surveys to potential customers. **What problems is Mercer solving and how is that benefiting you?** My organization is able to use Mercer's surveys to help ensure our employees are paid fairly and competitively. Mercer is also actively engaged in the compensation community. They attend conferences, host webinars, and speak at various events to help me stay engaged and informed on hot topics and industry trends. The consultants that I have met and worked with are knowledgeable and friendly. ### 3. Mercer is a leader in employee benefit consulting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **Describe the project or task Mercer helped with:** Mercer helped us with designing employee benefit plans for a mutual client **What do you like best about Mercer?** I liked that they were fast to respond, professional and the people I worked with were kind even when faced with issues that arose. **What do you dislike about Mercer?** I disliked very little about my interactions with Mercer and would wholly recommend them. **What problems is Mercer solving and how is that benefiting you?** We have solved the issue for our client of employee benefit planning and consulting. ## Mercer Discussions - [What is Mercer used for?](https://www.g2.com/discussions/what-is-mercer-used-for) - [View Mercer pricing details and edition comparison](https://www.g2.com/products/mercer/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+22%3A19%3A30+-0500&secure%5Bsession_id%5D=99d9a055-bc9a-48f5-bd28-ba183d904928&secure%5Btoken%5D=b6c009a6b9ec8393c26dea28ff4a644aa187f2f9683c233a2c5d0b202e58d8f1&format=llm_user) ## Mercer Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Mercer Alternatives - [SuccessCOACHING](https://www.g2.com/products/successcoaching/reviews) - 4.6/5.0 (938 reviews) - [Insperity](https://www.g2.com/products/insperity/reviews) - 4.3/5.0 (302 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) - 4.6/5.0 (297 reviews)