I enjoy using Mentionlytics because it makes it easy to organize and manage mentions efficiently. One feature I find especially useful is “Mention Clustering,” as it automatically groups mentions by topic, helping me review information more quickly and clearly. I also appreciated how simple and straightforward the onboarding and initial setup process was. Review collected by and hosted on G2.com.

The sentiment analysis could be further improved, as comments containing negative feedback alongside emojis (e.g. laughing emojis) may occasionally be interpreted as positive. Review collected by and hosted on G2.com.

I feel in controll and I can understand what's going on. Review collected by and hosted on G2.com.

I think it works perfectly for me. I am very satisfied. Review collected by and hosted on G2.com.

The ease of tracking keywords. Review collected by and hosted on G2.com.

The limit of mentions and the problem that arises when I try to search for two unrelated keywords at the same time. Review collected by and hosted on G2.com.

Variety of social platforms tracked; variety of data visualizations; ease of use and intuitive interface Review collected by and hosted on G2.com.

Nothing so far; my students and I have used it for the past semester. Review collected by and hosted on G2.com.

Great user interface, intuitive, with editable and shareable reports. Excellent customer support that's very knowledgeable and always ready to help. Continuous improvement through new features and implementation of new tech, helps us keep up with constantly growing and evolving challenges and needs. Review collected by and hosted on G2.com.

There are no significant downsides that we have noticed so far. Review collected by and hosted on G2.com.

The platform is intuitive and provides clear, actionable insights about brand mentions across both social and web media. Keyword tracking is reliable, and the sentiment analysis helps us proactively identify potential reputational risks. One standout feature is the ability to set email alerts for specific keywords, which allows us to stay on top of key topics in real time without constantly logging in. Review collected by and hosted on G2.com.

A few limitations include the lack of fully customizable dashboards for tailoring data visualizations to different internal reporting needs. Review collected by and hosted on G2.com.

What I like most about Mentionlytics is how easy it is to use. It also provides useful metrics, and my communication with their team has been really good. Review collected by and hosted on G2.com.

So far, I haven’t found anything negative. Review collected by and hosted on G2.com.

I really like that they provide everything needed, and their customer service is excellent and responds immediately. Review collected by and hosted on G2.com.

Sometimes the platform can lag, but it's something that can easily be fixed Review collected by and hosted on G2.com.

Assistance from the team, accurate numbers Review collected by and hosted on G2.com.

better UI but thats a minor feedback, its a great platform otherwise Review collected by and hosted on G2.com.

The ability to monitor all my customers across all channels in order to ensure that our brand lives up to its name. Review collected by and hosted on G2.com.

The price is still high and the flexibility of moving keywords or addons is not great Review collected by and hosted on G2.com.