# Mentionlytics Reviews **Vendor:** Mentionlytics Ltd **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 109 ## About Mentionlytics Mentionlytics is an advanced social media listening and brand monitoring platform that helps brands track, analyze, and manage their online presence in real time. Using AI-driven media monitoring, it detects mentions across leading platforms like TikTok, X (Twitter), Instagram, Facebook, LinkedIn, YouTube, Reddit, Telegram, Pinterest, and Bluesky, as well as news sites, blogs, forums, and the broader web. With powerful social media analytics, Mentionlytics delivers deep insights into brand reputation, audience sentiment, and competitor activity. Its sentiment analysis feature leverages AI to identify trends, detect crises early, and optimize engagement strategies with data-driven recommendations. Designed for ease of use, Mentionlytics offers an intuitive dashboard and automation tools, making it the ultimate solution for businesses seeking comprehensive social listening and in-depth analytics. Trusted by thousands of global brands, Mentionlytics empowers teams to stay ahead in the ever-evolving digital landscape. ## Mentionlytics Pros & Cons **What users like:** - Users value the **responsive customer service** of Mentionlytics, enhancing their overall experience and satisfaction with the platform. (8 reviews) - Users value the **responsive customer support** of Mentionlytics, always ready to assist with any questions or issues. (7 reviews) - Users appreciate the **ease of use** of Mentionlytics, enjoying its intuitive navigation and helpful support team. (7 reviews) - Users praise the **intuitive user interface** of Mentionlytics, which enhances navigation and situational awareness effortlessly. (6 reviews) - Users value the **easy-to-navigate dashboard** of Mentionlytics, enhancing their overall experience and satisfaction. (5 reviews) - Users commend **ease of use and intuitive design** , making Mentionlytics a top choice for marketers seeking insights. (5 reviews) - Affordability/Reasonable Prices (4 reviews) - Easy Interface (4 reviews) - Intuitive (4 reviews) - Affordable (3 reviews) **What users dislike:** - Users find Mentionlytics to be **somewhat expensive** , but believe its value justifies the cost compared to cheaper options. (4 reviews) - Users experience a **steep learning curve** with Mentionlytics, but find support helpful for navigating the tool. (3 reviews) - Users find **manual mentions management unreliable** , but swift customer support mitigates issues during updates. (3 reviews) - Users feel that Mentionlytics has **high pricing** , but its usefulness justifies the expense compared to cheaper alternatives. (2 reviews) - Users experience **inadequate support** during weekends, causing delays when issues arise unexpectedly. (2 reviews) - Learning Complexity (2 reviews) - Limited Customization (2 reviews) - Poor Response System (2 reviews) - Slow Performance (2 reviews) - Budget Constraints (1 reviews) ## Mentionlytics Reviews ### 1. User Experience & Insights on Mentionlytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mayerli A. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Mentionlytics?** I really like that it’s a very intuitive app. It also helps a lot that there is 24/7 support with a real person available to assist you with any request. The user experience is very pleasant and easy to navigate. I also like that it allows profile customization, and I love that it includes a report builder, so you can tailor the information to your specific needs. **What do you dislike about Mentionlytics?** I don’t like that in some cases it’s difficult to set up a tracker using keywords. When it comes to social media profiles, it’s very easy, but when using keywords, it becomes more complex. **What problems is Mentionlytics solving and how is that benefiting you?** It really helps me understand what people are saying about the brands I manage. That information is valuable because it provides feedback on how each brand’s campaigns have been developing, allowing me to deliver accurate reports to clients. ### 2. Simple, reliable, and efficient monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fábio Henrique L. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Mentionlytics?** What we appreciate most about Mentionlytics is the platform's user experience, which makes it easy to set up and track various presets, either directly through the platform or via notifications. The variety of data sources is also crucial for us. We also can't fail to mention the high quality (and speed) of the support. **What do you dislike about Mentionlytics?** It would be great to have more customization, whether in dashboards or PDF reports in the more basic plans. API access in these plans would also be important to us. Regarding AI, some customization for contextualization would be a major advancement. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics specifically solves the problem of an entire infrastructure solution that we would otherwise have to develop. Without that need, we can focus on data analysis. ### 3. Great Tool and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Mentionlytics?** Lots of customizable options in the dashboard, plenty of different tracking options across multiple social media accounts. We have used it for a variety of different products and items to track, and it's worked well for us. The support from Mentionlytics is also top-notch, as they are very quick to respond to any issue or hop on a call. **What do you dislike about Mentionlytics?** The platform can be a bit difficult to navigate, and the learning curve is pretty high for first-time users. It can also be dreadfully slow, to the point of me having to back out and re-enter multiple times to get anything to load. **What problems is Mentionlytics solving and how is that benefiting you?** We have used it to track sentiment analysis, competitor reviews, brand insights, and more. Most notably, we have used it on our own platforms to gauge user sentiment about certain topics. ### 4. Intuitive tool for monitoring digital listening **Rating:** 5.0/5.0 stars **Reviewed by:** DARWIN T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Mentionlytics?** It is very versatile and easy to navigate through the different menus. It allows the user to permanently track the brand that is being monitored. **What do you dislike about Mentionlytics?** * The basic plan should also include a basic analysis of emotions to improve decision-making. * The mentions area should be modified to allow knowing the number of mentions the brand has and the spaces where those mentions are generated. * It should also allow generating detailed reports, obviously limited to 10 or fewer, from the monitoring of networks or digital listening, as it also serves as a tool for better analysis and interpretation of the work being done. * The main desktop menu should allow creating monitoring by brand, obviously according to the number of brands each plan allows. **What problems is Mentionlytics solving and how is that benefiting you?** They have improved the integration with social networks, as well as the keyword cloud. These improvements facilitate greater control over listening and help make more accurate decisions for the benefit of the brand. ### 5. Intuitive, Actionable Insights for Effortless Social Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Niki K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Mentionlytics?** What I like best about Mentionlytics is how easy it makes monitoring and understanding online conversations. The interface is intuitive, the insights are clear and actionable, and it helps quickly identify trends, sentiment, and key mentions without requiring complex setup or deep technical knowledge. **What do you dislike about Mentionlytics?** There’s nothing major to dislike, but there’s always room for small improvements. Occasionally, refining filters or expanding customization options could make the experience even more flexible, but overall it already delivers a very solid and reliable performance. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics solves the challenge of tracking and making sense of online mentions across multiple channels. It saves time by centralizing data in one place, helps quickly understand sentiment and trends, and enables more informed decisions, ultimately improving responsiveness and overall communication strategy. ### 6. "Turning Social Noise into Strategic Action" **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Mentionlytics?** What sets Mentionlytics apart is its ability to transform a massive stream of data into actionable intelligence rather than just a list of mentions. **What do you dislike about Mentionlytics?** Mobile App Limitations The desktop version is feature-rich, but the mobile application doesn't currently offer the same level of depth. **What problems is Mentionlytics solving and how is that benefiting you?** The Issue: People often talk about your brand on platforms you aren't active on-like niche forums, Reddit threads, or industry-specific blogs. If you aren't looking there, you're missing valuable feedback or praise. How it benefits you: It acts as an all-seeing eye. By monitoring the entire web (not just social media), it ensures you never miss a conversation. This has benefited me by uncovering customer pain points in forums that I previously didn't even know existed. ### 7. Saves Hours with Valuable Sentiment & Emotion Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Nina S. | Community manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Mentionlytics?** Saves many hours from manual searching and adds value to the mentions by adding sentiment and emotion analysis! **What do you dislike about Mentionlytics?** It slows down sometimes, but that’s understandable given the high volume of data. **What problems is Mentionlytics solving and how is that benefiting you?** You save hours of manual labor by having a single, unified feed for all web and social mentions. The sentiment and εmotion Analysis (detecting joy, anger, or sadness) help you prioritize. You can jump straight to the "Angry" mentions to prevent a PR crisis before it spreads. By tracking keywords rather than just tags, you find honest discussions from customers who didn't necessarily want you to see their post. ### 8. Useful mention clustering that helps with categorization. **Rating:** 4.5/5.0 stars **Reviewed by:** Christina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Mentionlytics?** I enjoy using Mentionlytics because it makes it easy to organize and manage mentions efficiently. One feature I find especially useful is “Mention Clustering,” as it automatically groups mentions by topic, helping me review information more quickly and clearly. I also appreciated how simple and straightforward the onboarding and initial setup process was. **What do you dislike about Mentionlytics?** The sentiment analysis could be further improved, as comments containing negative feedback alongside emojis (e.g. laughing emojis) may occasionally be interpreted as positive. **What problems is Mentionlytics solving and how is that benefiting you?** I use Mentionlytics to categorize mentions quickly and by theme, which helps organize information effectively. ### 9. Intuitive and efficient platform for real-time brand monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Lina Maria B. | Directora de Data y Social Listening, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Mentionlytics?** The platform is intuitive, efficient, and offers valuable information for real-time monitoring of brands and social networks. **What do you dislike about Mentionlytics?** Sometimes it tends to fail when changing the information regarding the sentiment. **What problems is Mentionlytics solving and how is that benefiting you?** It has helped me solve issues related to brand monitoring, online reputation, and social media analysis. ### 10. In Control and Confident—Very Satisfied Overall **Rating:** 5.0/5.0 stars **Reviewed by:** LAURA C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Mentionlytics?** I feel in controll and I can understand what's going on. **What do you dislike about Mentionlytics?** I think it works perfectly for me. I am very satisfied. **What problems is Mentionlytics solving and how is that benefiting you?** I have to take care of a critical condition about perini navi and the italian sea group. I have to understand if these situations are affecting also the other brands of the group. ### 11. Intuitive, Easy-to-Use Platform with Great Social Tracking and Visualizations **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Co-Director, Northwestern Mutual Data Science Institute, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Mentionlytics?** Variety of social platforms tracked; variety of data visualizations; ease of use and intuitive interface **What do you dislike about Mentionlytics?** Nothing so far; my students and I have used it for the past semester. **What problems is Mentionlytics solving and how is that benefiting you?** Efficient tracking of brand and keyword searches across social for marketing research ### 12. Excellent and extremely helpful customer support and availability from customer success manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Mentionlytics?** Great user interface, intuitive, with editable and shareable reports. Excellent customer support that's very knowledgeable and always ready to help. Continuous improvement through new features and implementation of new tech, helps us keep up with constantly growing and evolving challenges and needs. **What do you dislike about Mentionlytics?** There are no significant downsides that we have noticed so far. **What problems is Mentionlytics solving and how is that benefiting you?** Tracking brand mentions and sentiment on social media, as well as key topics that are relevant for the business. ### 13. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Rene K. | General director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 ### 14. Reliable Social Listening Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Manuela V. | Co-founder and COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Mentionlytics?** The platform is intuitive and provides clear, actionable insights about brand mentions across both social and web media. Keyword tracking is reliable, and the sentiment analysis helps us proactively identify potential reputational risks. One standout feature is the ability to set email alerts for specific keywords, which allows us to stay on top of key topics in real time without constantly logging in. **What do you dislike about Mentionlytics?** A few limitations include the lack of fully customizable dashboards for tailoring data visualizations to different internal reporting needs. **What problems is Mentionlytics solving and how is that benefiting you?** It helps us detect and react quickly to potential reputational risks by monitoring brand and keyword mentions in real time. We use it mainly for crisis management and tracking public sentiment. ### 15. Everything You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Mentionlytics?** I really like that they provide everything needed, and their customer service is excellent and responds immediately. **What do you dislike about Mentionlytics?** Sometimes the platform can lag, but it's something that can easily be fixed **What problems is Mentionlytics solving and how is that benefiting you?** It provides all the mentions and data that I need in order to better achieve my goals. The AI also helps in categorizing and emphasizing what's most important ### 16. Time-Saving Campaign Tracker with Insightful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Harshita D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Mentionlytics?** Assistance from the team, accurate numbers **What do you dislike about Mentionlytics?** better UI but thats a minor feedback, its a great platform otherwise **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics saved me a lot of time by tracking posts with hashtags across platforms, reducing manual labor. It also provides insight into likes, engagement, and overall campaign performance, helping me understand what content to enhance or discontinue. ### 17. All-in-One Customer Monitoring Across Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Mentionlytics?** The ability to monitor all my customers across all channels in order to ensure that our brand lives up to its name. **What do you dislike about Mentionlytics?** The price is still high and the flexibility of moving keywords or addons is not great **What problems is Mentionlytics solving and how is that benefiting you?** Monitoring our customer voice across all the different channels ### 18. Effortless Social Listening with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Filipe C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Mentionlytics?** I really like the Mentionlytics dashboard because it is very easy to navigate, which is essential for me. I also appreciate the support team; they are always there to help me whenever I don't understand something. The platform's ease and a good team are crucial, otherwise I wouldn't even be on Mentionlytics. **What do you dislike about Mentionlytics?** there's nothing i dislike about them **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics helps with crisis management. It gives me an overview and checks everything people talk about my clients. ### 19. Powerful Clustering and Automated Custom Reports with Great TikTok & Podcast Coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Mentionlytics?** I really like their features particularly mention clustering and the ability to create dozens of customizable reports that are then sent automatically. I also noticed better coverage across TikTok and podcasts compared to more expensive tools (like Meltwater and Brandwatch). **What do you dislike about Mentionlytics?** They could improve on how they retrieve historical data. **What problems is Mentionlytics solving and how is that benefiting you?** It helps us understand in real time our own brand's and competitors' outlook in the web with minimal effort. ### 20. Affordable Mention Tracker with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Camie D. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Mentionlytics?** It's pretty affordable compared to other mention trackers and it really pulls almost everything. Not to mention the customer service is awesome! **What do you dislike about Mentionlytics?** The only thing is adding manual mentions for me doesn't seem to work. But I reach out to the customer service team and they do it super quickly, so it ends up being fine. **What problems is Mentionlytics solving and how is that benefiting you?** It helps me track our mentions across the internet without me having to do it manually. ### 21. Easy, Insightful, and Worth Every Dollar **Rating:** 4.5/5.0 stars **Reviewed by:** Twila Marie B. | Senior Manager for Insights, Strategy & Fandom, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Mentionlytics?** Mentionlytics is a gem of a social listening tool. It’s incredibly easy to learn, quick to set up, and packed with features, especially the free trial version. The AI-generated summaries and real-time notifications make it very useful for monitoring ad campaigns and brand mentions. It’s absolutely worth every buck. A great tool for marketers who want powerful insights without the overwhelm. **What do you dislike about Mentionlytics?** If there’s one thing to note, it’s that the tool takes a bit of time to update. You usually have to wait up to 24 hours to fully scan mentions. That said, it does get faster and more accurate with an upgrade. I also wish the mention cap was a bit higher and that it could pick up PR or news articles more consistently. Still, for the price and features, it’s a solid starter tool for insights and monitoring. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics helps me stay on top of brand mentions and campaign performance without having to manually monitor multiple platforms. It solves the problem of fragmented social monitoring by bringing everything into one dashboard, with AI-generated summaries and notifications that save me hours of work. ### 22. Easy and concrete data! **Rating:** 5.0/5.0 stars **Reviewed by:** Sayra Viviana C. | Analista de Redes Sociales y Medios, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Mentionlytics?** Mentionlytics is an easy-to-use tool that has allowed us to provide concrete data to our clients. We highlight its ability to monitor data and metrics on the X network, fast automatic reports, and all the information in Excel, making it a competitive platform. On the other hand, we emphasize the attention, service, availability, and friendliness of our Account advisor. **What do you dislike about Mentionlytics?** It would be more improvements that allow the user to obtain more data on networks like Instagram and Facebook. The loading for the visualization of the dashboards is also an aspect to improve. Fabulous to be able to implement other types of metrics in the case of general data and channel monitoring, especially. Implementation of different analyses with AI. **What problems is Mentionlytics solving and how is that benefiting you?** We need a tool that provides us with timely and quality media and social media monitoring according to the needs of our clients. Mentionlytics has contributed to Stakeholders Colombia delivering a product to its users with reliable data and metrics that aid decision-making in organizations. ### 23. Super helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Mentionlytics?** Everything in one place, and makes me look like I spend hours searching the internet - but its actually just a few seconds to check in after all the set up is done. **What do you dislike about Mentionlytics?** There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get all the features included. My review numbers of some of the features may appear low - I was not able to use those features, and on the survey there was no option to select a N/A button. So that is reflected in the results. **What problems is Mentionlytics solving and how is that benefiting you?** Being the first to know when our brand is mentioned. Also allows us to preempt any negative feedback by allowing us to respond on forums where someone is talking about an experience at one of our properties. ### 24. Practicality, precision and good interface **Rating:** 5.0/5.0 stars **Reviewed by:** Erlon B. | Líder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Mentionlytics?** The interface is great and allows you to have good situational awareness at a quick glance. **What do you dislike about Mentionlytics?** The parameter for automatic mention analysis considers keywords in their general semantic aspect, which compromises more personalized sentiment analysis. It would be very important if AI could learn sentiment classification to suit different needs. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics is very effective in collecting, processing and classifying data for social listening, in addition to having several features that make the tool even more powerful and make life easier for those who store and analyze this type of data. ### 25. Great product and even better sevice **Rating:** 5.0/5.0 stars **Reviewed by:** Andy P. | Group Strategic Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Mentionlytics?** Good coverage and ability to filter mentions in a wide variety of different ways. **What do you dislike about Mentionlytics?** No major down sides. Ultimately with all of these platforms it's worth a/b testing coverage for your industry and to see if all sources are being checked. I would also add that they were very helpful in adding sources on request, so the only downside is covered by their great support! **What problems is Mentionlytics solving and how is that benefiting you?** Collating all of the mentions of our brand and products in a simple format, allowing me to filter and report on coverage. ### 26. Excellent Social Listening tool **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Alfredo A. | Coordinador de proyectos, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Mentionlytics?** It is very easy to use and there is excellent customer service. We use it every day and it helps us have an overview of what is happening with our customers. **What do you dislike about Mentionlytics?** That keeps adding mentions even after we say we don't want mentions from a user. **What problems is Mentionlytics solving and how is that benefiting you?** The platform helps us detect possible crisis situations. It has technical details that could be improved, such as consistency in blocking users or not allowing the creation of 2 tags with the same name. ### 27. Already tried a lot of famous tracker and no one beat Mentionlytics yet. Pay only what you need **Rating:** 5.0/5.0 stars **Reviewed by:** Francis s. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Mentionlytics?** They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and other information. Show both unique and total reach. Have a lot of additional package options and let me customize my own setup. Only paid what I really needed instead of forcing myself to upgrade my plan and pay for features that I don't need. Translate to cost-efficient for me and my client. Very responsive customer service when trouble occurs. **What do you dislike about Mentionlytics?** No CS online o weekend. It's a rare case when trouble occurs on the weekend, but if it happens, we need to wait until weekday **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics help me to crawl data easier. I work on political field and it help me to keep updated with the latest issue. Report also can be hard to deal with. Visualization is crucial to create report that easy to understand. Complete data visualization on the Mentionlytics overview is helping me a lot. ### 28. Very Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Landon K. | Communications Associates, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Mentionlytics?** The software is very intuitive, gives useful results, and the customer service is great! Reporting is also very useful. **What do you dislike about Mentionlytics?** It is a little expensive, but it is so much more useful than cheaper software, so it is worth the price. **What problems is Mentionlytics solving and how is that benefiting you?** We are doing a mix of media monitoring and social listening for various clients. ### 29. Fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie L. | Founder and strategy director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Mentionlytics?** Mentionlytics has a great user interface and is easy to use once you get to know you way around. I also love that they don't move things around (unlike Meta!) so it has that consistent familiarity while also providing regular improvements **What do you dislike about Mentionlytics?** All social monitoring tools do need the human time and investment to make sure that they are tracking correctly, that's just part of it - so its about remembering to go in and keep an eye on things - not so much a dislike but you get out what you put in! **What problems is Mentionlytics solving and how is that benefiting you?** Pulling insights into one place ### 30. Incredible insights, efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Mentionlytics?** I absolutely love Mentionlytics.com! It's super easy to use and fast to set up. It gives you tons of valuable information, and the graphics are fantastic, making it simple to export reports. I really appreciate the recommendations it provides and the ability to track items in real-time. Their customer service is fantastic, and they are always ready to help out. The reports are incredibly detailed, insightful and easy to set up and implement. I use this service every single day and they send me emails with the information I need. It provides seamless integration into our business processes. If you're looking for a reliable and efficient social media analytics tool, Mentionlytics.com is definitely the way to go. **What do you dislike about Mentionlytics?** Nothing really; it is very robust and has a lot of information. It comes with a cost, but in my opinion, it is well worth it. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics is solving the problem of hjugglingmultiple platforms for different social media tasks. It integrates everything into one platform, from scheduling and posting to media listening and sentiment analysis. This makes it my one-stop shop for all my social media needs. I don’t need any other products for my campaigns because Mentionlytics has it all. It saves me time and simplifies my workflow, letting me focus on what really matters—creating great content and engaging with my audience. ### 31. We are verry happy with Mentionlytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Mentionlytics?** The clear overview and the structured Dashboard. **What do you dislike about Mentionlytics?** Nothing, everything is fine and it is very helpful. **What problems is Mentionlytics solving and how is that benefiting you?** The fact that we can see all mentions on every platform in one dashboard. ### 32. Very good customer service and strong features, but with minor drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Kayee H. | Social Media Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Mentionlytics?** I requested them to extend the free trial period to ensure I wanted to use this tool before making a payment. During this period, I contacted their customer service regarding functionality issues or additional service purchases. They were very patient and resolved the issues, for which I am very grateful. Additionally, in terms of social listening functionality, they have the most comprehensive collection and are a reasonably priced platform. **What do you dislike about Mentionlytics?** The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words. Sometimes, we don't want to collect live comments or giveaway comments from competitors, leading to the collection of too many irrelevant comments. You can only purchase additional mention quotas, but I believe the price for this additional purchase is reasonable. **What problems is Mentionlytics solving and how is that benefiting you?** It allows me to understand the volume and content of comments about competitors on social media. I think this is a great tool, and currently, no other tool collects data as comprehensively and reasonably priced as their ### 33. The platform is very insightful and it helps us to model our sm campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Mentionlytics?** it gives all info in one place and helps me save time **What do you dislike about Mentionlytics?** it still gives mentions from the past articles as if new **What problems is Mentionlytics solving and how is that benefiting you?** - ### 34. Very practical tool with lots of option to test **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo R. | Digital Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Mentionlytics?** Mentionlytics has a very good tool for configuring and analyzing alerts, making it a standout experience for monitoring online mentions. I have been test it for some weeks and, comparetevely to other social listening tools, it actually captures everything. Also, the artificial intelligence analysis is pretty complete, and the cost/benefit is very comfortable, specially taking in consideration the vast ammount of social media platform that can track. Highly recommended for anyone looking to enhance their social listening strategy or researching about specific issues online. **What do you dislike about Mentionlytics?** The platform can be a bit overwhelming at the beginning, due to the vast amount of features it has. I wish tohave more details in its documentation, with more links to guides and HowTo's on their blog. Something I learned while testing the app is that it's not possible to delete keywords, like you can do with mentions. Also, it would be very nice if it was possible to add specific web sources to analyse, so the tool could prioritize those website. **What problems is Mentionlytics solving and how is that benefiting you?** With Mentionlytics I can ease my workload by analysing the online presence and specific topics of my organisation, withouth the need to manualy searching the internet and looking into each link that I capture. Its sentiment/emotion identification features has saved me a lot of time of work. ### 35. Thank you, Mentionlytics! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mentionlytics?** They offer a easy to read dashboard, key mentioners and excellent customer service. **What do you dislike about Mentionlytics?** It can be overwhelming to filer theough the data metrics. **What problems is Mentionlytics solving and how is that benefiting you?** Providing real-tome metrics on our client campaigns ### 36. Very useful tool, supportive and responsive customer service team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Mentionlytics?** Breadth of data and customisations available ensures that we are able to capture needed information for our work. Support team is proactive and very supportive. They will work with you to obtain a solution when issues arise. Easy to use interface and dashboard. **What do you dislike about Mentionlytics?** Nothing at the time of writing this review! **What problems is Mentionlytics solving and how is that benefiting you?** Monitoring many digital media channels and providing data required for our work ### 37. Responsive customer service and in-depth crawling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Mentionlytics?** The synthesization of data is great. I frequently use the automated reports function to customize how the data is presented and shared. The customer service representatives are all friendly and very willing to help. **What do you dislike about Mentionlytics?** There is a bit of a learning curve and the interface can be a little slow at times. **What problems is Mentionlytics solving and how is that benefiting you?** Social listening ### 38. Thorough mention collection **Rating:** 5.0/5.0 stars **Reviewed by:** Lara M. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Mentionlytics?** I was impressed by how deep the mentions went, not only finding mentions on multiple platforms, but also unpacking shotened links. **What do you dislike about Mentionlytics?** So far my only limitation is my package because my budget was small **What problems is Mentionlytics solving and how is that benefiting you?** Finding when our customers mention us, we are a white lable single-page web application so our URL has been tricky to find mentions. ### 39. Amazing customer support with highly experienced team **Rating:** 5.0/5.0 stars **Reviewed by:** Melis C. | Global Brand Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Mentionlytics?** We have met with Mentionlytics few months ago and been assigned an account manager called Ifigenia. I can not call her as Mentionlytics employee because she make me feel like we are colleagues of my company while she is supporting me every time, trying to solve complexities with me, implementing tool for our company. She was so helpful, set up all the account for us, and improve it with time also based on her experience & suggestions. Tool is so user friendly, so highly recommend to work with this team if you are looking for share of voice measurement. **What do you dislike about Mentionlytics?** nothing, the best team, user friendly tool, easy to integrate **What problems is Mentionlytics solving and how is that benefiting you?** We haven't measured our share of voice so far, and we have started to measure our digital touch point success first time , and make a strategical plan on social media based on this data. ### 40. Rich Features and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Mentionlytics?** Mentionlytics is a powerful tool for monitoring online mentions and managing brand reputation. Its intuitive interface and robust analytics make tracking social media engagement and sentiment effortless. Highly recommended for businesses seeking comprehensive social listening solutions. **What do you dislike about Mentionlytics?** It boasts such powerful features that it can be overwhelming for first-time users. Navigating the extensive capabilities might pose a challenge and the learning curve could deter some users from fully leveraging its potential. **What problems is Mentionlytics solving and how is that benefiting you?** Brand Reputation Management: It helps you monitor mentions of your brand across various online platforms, allowing you to stay informed about what people are saying and how they perceive your brand. Competitor Analysis: By tracking mentions of your competitors, Mentionlytics enables you to gain insights into their strategies, strengths, and weaknesses, thus aiding in competitive intelligence. ### 41. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Mentionlytics?** Quick responses and helpful with any queries. **What do you dislike about Mentionlytics?** A little bit cheaper would be nice but still good nonetheless. **What problems is Mentionlytics solving and how is that benefiting you?** Hashtag tracking for our events. ### 42. An interesting tool in the ever evolving digital landscape! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Mentionlytics?** Firstly, the customer service team is one of the most interactive and helpful teams I have come across. They are always glad to help out with questions and work things out. Next, the dashboard is much easier to navigate and use. There is no guesswork involved in trying to find where particular analytics would be, The user experience helps take any guesswork out. And, of course, the analytics. Who would have thought that social media would be able to give out soo much information about one's brand and help better understand their demographics? Kudos to the Mentionlytics team for creating such a valuable tool and hope they will keep on improving it! **What do you dislike about Mentionlytics?** There are a couple of things that would help make things better. Mainly, it's the Mentions quota. Mentionlytics work so well that it eats up the mentions quota for the month in no time. It would be very helpful if there is such a mechanism to help control them. Secondly, adding on the first point, The tool will be on point if a user has the ability to give a restriction on mentions for particular keywords. This will greatly help control the mentions quota. Hoping to see a solution for these soon! **What problems is Mentionlytics solving and how is that benefiting you?** The main focus of using Mentionlytics is to better understand how brands in various verticles appear and navigate on social media. This tool has opened up a whole space of information to better understand certain brands and how they work & navigate social media, which helps me to make better informed decisions. ### 43. Very holistic and easy to use platform for media monitoring and social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Khamis A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Mentionlytics?** The continious upadtes of data and reporting approach are the best. Plus, the social intelligence advisor. **What do you dislike about Mentionlytics?** The competitor analysis (benchmarking). It is good but might be developed to have more KPIs **What problems is Mentionlytics solving and how is that benefiting you?** Media monitoring. I was doing things manually. But with mentionlytics life is easy. ### 44. Very responsive customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Mentionlytics?** I found it helpful to use the platform for our brand processes and the team was helpful to get the most out of the platform. **What do you dislike about Mentionlytics?** I like everything, it's pretty easy to use for what I need. **What problems is Mentionlytics solving and how is that benefiting you?** It helps us to monitor mentions across all social platforms. ### 45. Mentionlytics: Your guardian angel **Rating:** 5.0/5.0 stars **Reviewed by:** Chaque R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Mentionlytics?** Oh, Mentionlytics, my daily dose of digital magic! This tool is like having an eagle-eyed guardian angel, monitoring every nook and cranny of the online world for your brand's mentions. The coverage? Phenomenal! It's like having the world's biggest antenna, catching every whisper across the digital landscape. The interface is a vibrant masterpiece, making data analytics feel like a walk in a brightly colored park. In just a blink, you get a bird's eye view of all the chatter about your brand. The user-friendliness is astounding. Like a loyal buddy, Mentionlytics is always ready to adapt to your needs, no matter how swiftly they change. It's the digital companion you didn't know you needed, till you've got it! And then there's the customer service, always there with a personal touch. Imagine your best friend, but armed with tech support skills, always ready to jump in and solve your problems. A star-studded experience, indeed! The highlight? The reports. They're not just dry numbers and graphs, they're beautifully crafted, data-driven narratives. The kind of reports that will have you on the edge of your seat, eager for more. Mentionlytics is your all-in-one hub for online brand monitoring. It's got your back, from gathering mentions, conducting sentiment analysis, profiling demographics, to scouting websites and social media. It's not just a tool, it's a team member, a reliable partner in your digital journey. Mentionlytics: cool, efficient, and a touch of fun! **What do you dislike about Mentionlytics?** Mentionlytics has its quirks. We're constantly running out of mentions like a kid running out of candy on Halloween. Even after levelling up like some digital Super Mario, the mention count still leaves you thirsty for more. Plus, sometimes, it gets a bit over-enthusiastic, repeating mentions like a parrot on a caffeine kick. Not always the most relevant mentions, but hey, nobody's perfect. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics is my digital Swiss Army Knife. It's a lifesaver when it comes to brand monitoring, making it feel like I've got a team of data detectives at my disposal 24/7. It effortlessly tracks all the online mentions, from the faintest whispers on obscure blogs to the loudest shouts on mainstream social media. This saves me a ton of time and effort that I would otherwise spend on manual tracking. I'm always in the know about what's being said about my brand and where. With sentiment analysis, Mentionlytics is like having an emotional barometer for my brand. It gauges the mood around my brand and helps me understand how people perceive us. This invaluable feedback allows me to adapt our marketing strategies and improve customer satisfaction. Demographic profiling is another ace up Mentionlytics' sleeve. It gives me insights into who is talking about my brand, providing a clearer picture of my audience. This knowledge helps me better tailor our messaging and offerings. The tool also keeps tabs on websites and social media, ensuring that no mention escapes its radar. This unified approach means that I can manage all my online brand monitoring from one platform, streamlining the process and reducing the risk of missing out on key mentions. The icing on the cake? The fantastic reports. They condense all this rich data into a clear, engaging narrative that makes it easy to share insights with my team and make informed decisions. In short, Mentionlytics has streamlined my brand monitoring process, given me deep insights into my brand's online presence, and allowed me to be more responsive to our audience's needs and sentiments. It's like having a superpower for brand management! ### 46. Great platform for your social and web monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Mentionlytics?** - Extensive social media and public website tracking capabilities - UI/UX of the dashboard - Social advisor - Alerts - Support team - Performance **What do you dislike about Mentionlytics?** - Insufficient mention count when tracking popular brands - Not offering mentions with the additional keywords purchased **What problems is Mentionlytics solving and how is that benefiting you?** Social media and website analytics and tracking for different brands and their competitors. This insights helps the brands to stay ahead in their social media campaigns with higher engagement and reach. ### 47. Intuitive, Robust, Comprehensive, Greater ROI than Competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | Marketing & Business Growth Consultant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Mentionlytics?** Instant alerts are a huge time-saver. Extensive scouring of third-party sites and social channels finds mentions in the darkest corners of the web. Excellent customer experience & world-class support. **What do you dislike about Mentionlytics?** So far so good. Nothing to dislike at this point. Pricing on par with competitors. But one more positive to add: I've called customer support while traveling abroad in Latin America and the first thing the rep asked was whether or not I was more comfortable communicating in Spanish. Stellar product, excellent support, highly-informed long-term vision. **What problems is Mentionlytics solving and how is that benefiting you?** Mentionlytics is my eyes and ears. I no longer have to check multiple sources for brand mentions. All the data I need is both on my dashboard and delivered to my inbox daily. It's saving time and allowing me to respond to mentions in a timely manner. Great for brand reputation management. ### 48. Mentionlytics for Media Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Business Developer , Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Mentionlytics?** How comprehensive the coverage is, the clear and colorful overview which allow to have a bird eye overview in seconds. How user-friendly it is and how easily adjustable to clients ever changing demands is. Their personalized customer service is absolutely amazing. The report is THE highlight **What do you dislike about Mentionlytics?** Not enough mentions. Even though we upgraded, we always run out of mentions a few days before the end of the month. The mentions are sometines repeated and not the most relevant ones. **What problems is Mentionlytics solving and how is that benefiting you?** It gathers mentions, sentiment analysis, demographics, websites and social media all in one. It provides us with tailored service for our clients needs. We can have top mentions which is a great summary ### 49. Fabulous! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Mentionlytics?** It is so easy and accessible! We love the customer support and always feel like we are taken seriously when we have an inquiry. We have been using it for many year! **What do you dislike about Mentionlytics?** Nothing! We find Mentionlytics very helpful. **What problems is Mentionlytics solving and how is that benefiting you?** Reporting for our clients in order to show our worth ### 50. Great value for money and Excellent support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Mentionlytics?** Appreciate all the support given by Ifigeneia and Betty from the support team. Look forward to work with mentionlytics in the future as well. **What do you dislike about Mentionlytics?** I am eager to receive increased mentions from Facebook and Instagram. **What problems is Mentionlytics solving and how is that benefiting you?** Using mentionlytics I was able to know how particular brand is mentioned in different social platforms ## Mentionlytics Discussions - [Does Mentionlytics provide historical data?](https://www.g2.com/discussions/25581-does-mentionlytics-provide-historical-data) - 2 comments, 1 upvote - [How does Mentionlytics work?](https://www.g2.com/discussions/how-does-mentionlytics-work) - 1 comment - [Is Mentionlytics free?](https://www.g2.com/discussions/is-mentionlytics-free) - 1 comment - [View Mentionlytics pricing details and edition comparison](https://www.g2.com/products/mentionlytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+14%3A26%3A23+-0500&secure%5Bsession_id%5D=fd805856-ec95-4b20-a5e4-6bf55b789af8&secure%5Btoken%5D=76073e4dcf9fa2d236df11fbde476fe7a971f8a37f773b6d9d84e831f42fc431&format=llm_user) ## Mentionlytics Integrations - [Data Studio](https://www.g2.com/products/data-studio/reviews) ## Mentionlytics Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Content & Collaboration** - Content Calendar - Users and Permissions **Media Channels** - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization ## Top Mentionlytics Alternatives - [Brand24](https://www.g2.com/products/brand24/reviews) - 4.6/5.0 (346 reviews) - [Mention](https://www.g2.com/products/mention/reviews) - 4.3/5.0 (436 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (707 reviews)