The user interface is quite good and easy to understand. I quickly adapted and found the top mentioners straight away. Compared to other social media monitoring tools that I have tested this is by far the most user friendly.
The first page in the app presents too much information. I would suggest a simple overall view first.
We needed to address negative social comments and articles (crisis management in general) in the pharmaceutical sector. Since we have been using mentionlytics we managed to respond on time. We have also utilised the very helpful hootsuite integration which makes posting and community management quite easy. Overall we are quite happy with the app.