Marlon C.
MC
Marlon C.
Plumber
Small-Business (50 or fewer emp.)
"Review for the platformMentio"
5/5
What do you like best about Mention?

It’s perfect because it’s accurate and up to date Review collected by and hosted on G2.com.

What do you dislike about Mention?

Nothing because it’s exactly what I was looking for Review collected by and hosted on G2.com.

Penelope J.
PJ
Penelope J.
Muffy Wilson Books
Publishing
Small-Business (50 or fewer emp.)
"Spread the Wealth and Tell Your Friends"
5/5
What do you like best about Mention?

I particularly like the Try It on For Size Free Plan. It is a generous program that entices users to work with the program, see how they can use it to integrate their business plan into their social platforms to build their brand and market more effectively to more readers and expand their base. Indie Authors are not typically born marketeers and having a program that they can easily SEE how effective the network of distribution channels and marketing plans and ads they are paying for to promote their books is right at their finger tips in a tangible way You can actually see what is and isn't working which better serves your future planning in that a project-able ROI is a handy thing to have to gauge exactly how much to invest. Review collected by and hosted on G2.com.

What do you dislike about Mention?

I prefer a more legible contrast on my font ink. Small thing, but it is big to me. The little things slow me down. Grey on white is a pain and it aggravates me. Older users typically have my money to invest in profitable software but all too aften, developers market to their peers. Why is that? Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Such a great tool!"
5/5
What do you like best about Mention?

Accuracy, reactivity, UX, UI, support, custom reports. Review collected by and hosted on G2.com.

What do you dislike about Mention?

N/A Nothing specific to mention at this point. Review collected by and hosted on G2.com.

SR
Scott R.
Small-Business (50 or fewer emp.)
"Best I've Used"
4.5/5
What do you like best about Mention?

Helps me keep track of where someone's talked about me or one of my books. Review collected by and hosted on G2.com.

What do you dislike about Mention?

I dislike that a lot of the features have been moved behind a paywall, but I understand that they need to make money. It is a business after all. I can't give away all of my books for free if I want to keep writing. Review collected by and hosted on G2.com.

Barry W.
BW
Barry W.
CEO
Information Technology and Services
Small-Business (50 or fewer emp.)
"Must have service for any small business"
5/5
What do you like best about Mention?

At their price point, Mention is the best solution for small businesses and startups that want to monitor their reputation on social media. Review collected by and hosted on G2.com.

What do you dislike about Mention?

I was pretty happy with my evaluation of the product, but of course there's always room for improvement. I hope to see them grow and add more features. Review collected by and hosted on G2.com.

Kim O.
KO
Kim O.
President
Small-Business (50 or fewer emp.)
"Buyer beware - they automatically renew without warning"
0/5
What do you like best about Mention?

Didn't find it useful at all. It mainly pulls tweets which I don't need to pay $1000 a year for. Review collected by and hosted on G2.com.

What do you dislike about Mention?

Buyer beware - they will automatically renew without asking. Now I'm out $1K for a service I don't use. Terms say you can opt out on subscription page - however, it's not mentioned on the Subscription page, nor the Settings page. Review collected by and hosted on G2.com.

Response from Joel Gaudeul of Mention

Dear Kim,

I understand you've been on an account since 2014, so I'm sorry to hear now that your account has been ineffective.

The customer success team is always happy to help discuss ways to make your account more effective and provide suggestions so please let us know what we can do to help make your account more useful for you.

Users are free to delete their accounts at any time through their Mention account in settings. This is also detailed in Mention's terms of service that you can cancel at any time.

Chris N.
CN
Chris N.
Founder
Retail
Small-Business (50 or fewer emp.)
"Nothing new but great product"
5/5
What do you like best about Mention?

It is extremely helpful to have an overview of our social presence according to brand mentions all in one single dashboard. Review collected by and hosted on G2.com.

What do you dislike about Mention?

This product has yet to stand out to me in comparison to every other similar product I have used in the past. Review collected by and hosted on G2.com.

Jason D.
JD
Jason D.
Marketing Officer
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"A useful tool for digital marketers & PR"
4.5/5
What do you like best about Mention?

It's an incredibly useful tool - that allows you to really get into what is being said about your brand and to track exactly how it is that you can control your message Review collected by and hosted on G2.com.

What do you dislike about Mention?

I genuinely wish the pricing system was a little bit more flexible, I like the package I'm on but I think that the differential between price points is a little steep and this can really limit access to some other features. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Perfect for personal brands. "
5/5
What do you like best about Mention?

I used Mention to track all my name mentions and links to my work on Twitter, which helped ne attract with my audience. Review collected by and hosted on G2.com.

What do you dislike about Mention?

I would love to see some examples of custom reports and how I can use them for my business. Review collected by and hosted on G2.com.

Bart H.
BH
Bart H.
Field Advisor
Small-Business (50 or fewer emp.)
"Mention used to be good by now their internet forum mining is terrible"
0/5
What do you like best about Mention?

I used to have a great relationship with Mention because they did what I expected. Then the results started lacking, close to 90% of previous results. They kept telling me they were working on their end to fix the problem. Nothing! Review collected by and hosted on G2.com.

What do you dislike about Mention?

I used to have a great relationship with Mention because they did what I expected. Then the results started lacking, close to 90% of previous results. They kept telling me they were working on their end to fix the problem. Nothing!

I then said I was going to cancel at the end of the month and the person helping me canceled my account without telling me that the package I had is no longer available. If she had I would have stayed on hoping for a fix in a reasonable time. Very disappointed in what they have become. Mention used to be very helpful with my work. Review collected by and hosted on G2.com.