Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"air up x mention me"
4/5
What do you like best about Mention Me?

The mention me team. I have often been reluctant to use tools with managed services but the team have at mention me have been great at helping us make referral as successful as it is at the moment. Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

Not a lot, to be honest, I think maybe the reporting dashboard could be easier to understand. it'd also be cool if there was a way to more easily understand incremental impact. Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks for leaving us a review.

We’re so happy to hear our Referral Experts are helping you make your programme a success.

Thanks for your feedback about the reporting dashboard. You might be interested in catching up on our recent product webinar (​​https://youtu.be/5telEtqpI9g), where you'll discover the reporting updates that’ll make it easier to see what success looks like for your programme.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great experience"
5/5
What do you like best about Mention Me?

Great account manager, always helpful and good communication! John is the best Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

Don't dislike anything, maybe just wish we could get some premium features included in our plan at no extra cost! Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks for taking the time to share your thoughts on our platform.

We're happy to hear how much you're enjoying working with John, one of our fantastic Client Success Managers.

If you have any other ideas about how we can improve your experience, please let us know.

SV
Simone V.
CRM Executive
Mid-Market (51-1000 emp.)
"I enjoy working with the Mention Me team and have had a positive experience"
5/5
What do you like best about Mention Me?

The dashboard and the meetings with the team Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

It takes a lot of work to project manage it Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi Simone, thank you for sharing your feedback.

We’re happy to hear you’re enjoying using the dashboard to assess and optimise your referral performance.

Referral is a real science, and it does take time and attention to get it right. If there’s any further support our team can offer, please get in touch with your Client Success Manager.

Verified User in Internet
AI
Verified User in Internet
Mid-Market (51-1000 emp.)
"MentionMe is really easy to use and our account manager Eilidh is great!"
5/5
What do you like best about Mention Me?

The platform itself is really easy to use and it provides useful insights into our performance, benchmarking against ourself and the industry. Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

My least favourite thing is the download time of the reports! Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks for taking the time to leave your feedback.

We’re happy to hear you’re finding the platform easy to use and are getting great support from our Client Success team.

We're always looking for ways we can optimise performance within the platform, and report download speeds will be one of the aspects we’ll address going forwards.

EH
Ellis H.
SENIOR MARKETING MANAGER
Small-Business (50 or fewer emp.)
"Very intuitive and simple way to drive customer acquisition"
4.5/5
What do you like best about Mention Me?

Regular communications with our CSM who provide helpful advice for driving performance and simple to understand analytics Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

It would be helpful to have more automation with our CRM platform, identifying segments of customers that haven't redeemed their code. Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi Ellis, thanks for taking the time to leave your review.

We’re happy to hear your Client Success Manager is helping you drive performance and understand your referral insights.

We have a number of CRM integrations on our roadmap for next year. Your Client Success Manager will let you know when we have any updates on this.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"I've always found the platform to be super simple and helpful for insights."
4.5/5
What do you like best about Mention Me?

Easy to use an test new ideas and great communication and insight from Carl and past account managers to help us continuously improve the programme. Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

Not much - there can be a lot of info to digest and sometimes it can be difficult to find but I need to explore the new look portal! Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks so much for your review.

We’re thrilled to hear you’re enjoying working with our Client Success team, and that you’re continuously improving your programme's performance through strategic testing.

Keep an eye out for our latest product launch in December, where we’ll release an updated version of the Overview page that lets you see your most important insights at a glance. Your Client Success Manager will be happy to run through this with you once it’s released.

See how Mention Me improved
Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Good Additonal Acquisiton Resource"
4/5
What do you like best about Mention Me?

Integration with CRM, productive, actionable catch-ups with an engaged Account manager and A/B testing capabilities. Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

The cost can be high and the charging model is a flat fee, I believe. Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks for taking the time to leave your feedback.

We’re pleased to know you’re taking advantage of our marketing automation integrations and A/B testing capabilities with the support of your Client Success Manager. Please let them know if there’s anything else we can do to improve your experience.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"A tool that is recruiting VIPs for our brand"
3.5/5
What do you like best about Mention Me?

While the uptake hasn't been groundbreaking, the customers that MentionMe recruits for our brand are clearly VIPs. Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

Performance was initially slow, and take some time to snowball. Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks for sharing your feedback with us.

It’s great to know you’re acquiring more high-quality VIP customers for your brand through the power of advocacy.

A lot of testing and experimenting goes on in the early stages of a campaign to make sure we’re setting you up for powerful long-term results. For that reason, it’s common that our customers start to see the best results a number of months into their programme, once they’re fully onboarded. Your Client Success Manager will be there to guide you as you test and optimise your programme, so please let them know if there's more they could do to help.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Head of Digital"
5/5
What do you like best about Mention Me?

Easy platform to use, flexible, customisable, can charge images, text, preview. Doesn't need much tech to get involved. Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

We do not have an account manager making it hard to know what we can do to test or how to scale up the program not just by spending more. How do we link it to our marketing. Lack of communication and proactivity. Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi, thanks so much for your review.

We’re pleased to know you’re finding our platform simple to use and it’s helping you target new valuable customers.

If you’d like more contact with our team, please get in touch by emailing performance@mention-me.com. They’ll be happy to help with whatever you need.

Ben B.
BB
Ben B.
Customer Service Manager
Mid-Market (51-1000 emp.)
"Excellent for conversion and new customers"
4.5/5
What do you like best about Mention Me?

Mention me is simple to install/ use, and set new CS personnel up on Review collected by and hosted on G2.com.

What do you dislike about Mention Me?

Customers can become confused at times, but we can always help! Review collected by and hosted on G2.com.

Response from Olivia Cox of Mention Me

Hi Ben, thanks for taking the time to leave us a review.

It’s great to hear you’re enjoying using the platform to reward your most loyal customers.

If you’ve got any ideas about how we could make things even simpler for you, don’t hesitate to let your Client Success Manager know.