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CL

Christopher L.

CADC and Drug Coach

Small-Business (50 or fewer emp.)

11/11/2021

"Dr. Mackey is a wonderful psychiatrist"

5/5

What do you like best about Mend?

It's so convenient to not have to drive to appointments. Dr. Mackey cares about his patients and doesn't just put them on meds without monitoring them Review collected by and hosted on G2.com.

What do you dislike about Mend?

The application lags sometimes and the feedback in the sound needs a little work done so it's easier to hear the doctor Review collected by and hosted on G2.com.

UM

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

9/13/2021

"Updates make Mend user friendly"

4.5/5

What do you like best about Mend?

Mend is an easy-to-use platform with great customer service. They are always responsive to any questions I might have and helpful to my clients. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Mend's mobile app doesn't allow for the same features that the desktop version does such as the chat function. Most of my clients use the mobile app so it would be nice to have the same features. Review collected by and hosted on G2.com.

Recommendations to others considering Mend:

Much better than other platforms for connectivity Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

I have been able to reach my clients no matter where they are and get them the help they need. I've been able to get paperwork signed quickly and efficiently as well as keep organized. Review collected by and hosted on G2.com.

SP

Susan G. P.

Personal Sabbatical

Small-Business (50 or fewer emp.)

1/14/2022

"Great Nurse Visit"

5/5

What do you like best about Mend?

The ease and clarity of connection. Nurse interaction was helpful and kind. Sound quality and video quality were good! Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing to dislike in this virtual meeting. Review collected by and hosted on G2.com.

RA

Risa A.

Medical Secretary

Small-Business (50 or fewer emp.)

1/20/2022

"MEND"

5/5

What do you like best about Mend?

It's easy to maneuver- they're constantly changing for the better! Review collected by and hosted on G2.com.

What do you dislike about Mend?

Sometimes it can be frustrating when MEND appointments do not transfer over to our practice's EMR. Review collected by and hosted on G2.com.

JS

Jacob S.

Medical Assistant

Enterprise (> 1000 emp.)

7/16/2021

"Very user friendly and highly recommended"

5/5

What do you like best about Mend?

The site is so easy to use and if a patient has any issues with the link it's simple to resend one as well as a reminder text that the appointment is about to begin. Review collected by and hosted on G2.com.

What do you dislike about Mend?

To be honest I don't have anything that I dislike about the site. Review collected by and hosted on G2.com.

DU

Daniel U.

Clinical Informatics Analyst

Enterprise (> 1000 emp.)

2/26/2021

"User friendly, responsive support"

5/5

What do you like best about Mend?

Customer support is quick to respond. It is easy for patients to join video calls. Mend offers their own technical support for both our staff and patients, which reduces the strain of support on our own tech support. Controls within video visits are intuitive and easy to use. There are several great features, such as the ability to mark visits as checked in, ready for provider, ready for checkout, etc. In a busy clinic these features help to keep staff workflows efficient.

Reporting is another useful feature. It is relatively easy to look at various statistics on each appointment or overall trends. Adding new users and providers is also an easy process. Review collected by and hosted on G2.com.

What do you dislike about Mend?

The patient alert text messages could use improvement, but I know that is in the works. Although reporting is easy to access, it would help if more explanation was provided on how to interpret the reports. Some of the metrics can be a little confusing at times. Fortunately customer support has been quick to respond and help answer any questions. Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

We are using Mend as a platform for virtual urgent care as well as more traditional telehealth visits across a variety of specialties.

Mend makes it easy to deliver video visit invites to patients via text messages. Additionally no app is required, which makes it much easier for patients to quickly and easily join visits.

We are also working on electronic health record integration. The ability to integrate our current software with Mend is a large benefit, as it reduces the amount of duplicate work our staff needs to complete. Review collected by and hosted on G2.com.

KP

Kevin P.

Interim Director of ITS

Mid-Market (51-1000 emp.)

2/26/2021

"Mend TeleHealth"

4.5/5

What do you like best about Mend?

The best part of Mend is our clients report higher engagement and satisfaction after switching to this platform. This has led to a decrease in no-shows/cancellations strictly based on previous technology challenges. Internally, forms automation, EHR integration and appointment notifications have significantly simplified our TeleHealth workflows compared to previous solutions. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Only allowing an email address to be associated with a single individual causes issues with families that share an account or where a parent would want to get all appointment notifications. While a minor issue overall, it would streamline the workarounds necessary for dependents. Review collected by and hosted on G2.com.

Recommendations to others considering Mend:

In comparison to other TeleHealth products, I have found that the value provided by the Mend platform has been significant. Previously, we used up to three separate products to achieve what Mend offers. The decrease in administrative workloads coupled with staff's rapid acceptance would have been significant on its own but when you add in the improvement in client satisfaction with the platform there is no comparison. Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

We use the EHR integrations from MEND to fully automate our TeleHealth appointment creation/notification process and to consume completed client forms back to their chart. Only needing to manage the calendar in our EHR significantly improved our appointment accuracy over previous systems. Review collected by and hosted on G2.com.

Response from Matt McBride of Mend

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We appreciate the review! Related to your comments about third parties, Mend is doing more to address third party communication than any other platform. Your account manager can share additional details, track, and update you on these features once released in March/April of 2021.

Every third party scenario is being whether parent, caretaker, translator, transcriptionist, provider, etc. Across telemedicine and forms, Mend is working hard to make sure you are covered with flexible third-arty workflows! Thank you again for the review!

UM

Verified User in Medical Practice

Enterprise (> 1000 emp.)

11/11/2021

"Love it"

5/5

What do you like best about Mend?

It's clear and easy to navigate. Even if I don't have a shift for a few weeks it's easy to get back in the saddle quickly Review collected by and hosted on G2.com.

What do you dislike about Mend?

It freezes on occasion and the video quality isn't always great. But I understand that could be coming from the patient's end Review collected by and hosted on G2.com.

TM

Toni M.

Physician

Small-Business (50 or fewer emp.)

2/23/2021

"This IS the platform you've been looking for!"

5/5

What do you like best about Mend?

MEND allows me to securely and efficiently communicate with my patients. Review collected by and hosted on G2.com.

What do you dislike about Mend?

There is nothing I dislike about the platform. Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

I'm a family physician working in direct primary care. Before discovering MEND, I did not have a way to connect securely with patients outside of phone calls. This made office operations less efficient for me, and less fulfilling for patients. I've been using MEND for about five years now, and it has made my practice much more efficient and streamlined. Patients love that they can message me securely through the platform at any time, schedule appointments, see results, etc. all in one place. Nowadays, patients expect more than just good healthcare from their doctor, they expect to be able to engage more in their care, the way they're used to engaging in other facets of their lives. This gives them a sense of empowerment, and also helps keep them motivated to stay on the right track with respect to their health goals. The platform has been reliable from the start, and I would not want to practice without it. Review collected by and hosted on G2.com.

MS

Mike S.

IT Administrator

Mid-Market (51-1000 emp.)

5/20/2021

"Very helpful app"

5/5

What do you like best about Mend?

Mend offers our staff an excellent opportunity for consistent care, even during a pandemic. I am an IT Admin, so my favorite part about Mend is that it works all the time, and I have to work with it very little. It's very user-friendly, easy to create and edit staff, providers, and patients. Their best feature is their support staff, always available on chat, super helpful, and very friendly! Review collected by and hosted on G2.com.

What do you dislike about Mend?

Not sure I have one, they are very good to work with. Review collected by and hosted on G2.com.