quick and easy to be in control of one's schedule Review collected by and hosted on G2.com.

delays and poor internet signal disrupts flow of sessions Review collected by and hosted on G2.com.

I think mend is straightforward to use and understand well. Once it was explained to me, I got it pretty fast Review collected by and hosted on G2.com.

the part I dislike is when I am trying to schedule, and it shows me all pink or its white, and I schedule and then finds out it didn't load right, or something but this doesn't happen too often Review collected by and hosted on G2.com.

use of ease. Can be accessed from anywhere-literally! I appreciate the simple click and registration. I use headphones for privacy. Review collected by and hosted on G2.com.

sometimes the connection disrupts for absolutely no reason Review collected by and hosted on G2.com.

Text reminders. The clients have a hard time remembering appts so it is VERY helpful. Review collected by and hosted on G2.com.

Scheduling the actual appointment takes longer than I would like it to. I feel like there are too many clicks and it loads slowly. Review collected by and hosted on G2.com.

I like the interface having quick access to upcoming sessions on the dashboard. I use most of the tools, from adding clients to scheduling clients to engaging in telehealth sessions. Review collected by and hosted on G2.com.

I wish scheduling was easier and more streamlined. I don't like that documents are immediately uploaded through the Mend inbox once you select them. Patient's access to the Mend inbox could be more direct. Review collected by and hosted on G2.com.

I enjoy the connectivity features letting you know when internet is good on the provider and user's side as it helps to troubleshoot issues. I like that sessions can be recorded which is beneficial for me as a graduate student clinician receiving supervision. Review collected by and hosted on G2.com.

I don't particularly like that the screen sharing feature is difficult to use while keeping the provider's camera on. The whiteboard feature also tends to have troubles. Review collected by and hosted on G2.com.

I like that everything is clearly understood Review collected by and hosted on G2.com.

There are to many screens to continue to schedule a patient Review collected by and hosted on G2.com.

Mend is user-friendly and does not have huge technology requirements. It allows us to reach patients with our services who, for a variety of reasons, would be unable to access our services. This has certainly been true during the pandemic, but also will continue to be true once quarantine has been lifted. Review collected by and hosted on G2.com.

Not much comes to mind. There are a few times when Mend does not work, which can be frustrating for provider and patient. However, Mend is quick to fix the problem, and their customer service has been excellent. Though the tech requirements are minimal, there are still patients who do not have access to the tech requirements, which means we cannot reach them via this method. Review collected by and hosted on G2.com.

Scheduling convenience, evening hours, being able to converse with knowledgeable professionals. Review collected by and hosted on G2.com.

Being asked to commit to direct payments after the registration process accepted my insurance coverage. Review collected by and hosted on G2.com.

The system works well the large majority of the time, but when it doesn't Mend support has been very responsive. They have been able to fix issues quickly and effectively. Review collected by and hosted on G2.com.

I wish it integrated with our EHR scheduling so we didn't have to put appointments into both systems, but once a patient has a Mend account it is fast to set the appointment. Review collected by and hosted on G2.com.