Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"User friendly"
4.5/5
What do you like best about Mend?

Ease of scheduling. Ease of finding patients. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Feel like it's slow. Logs my client out and I can't see or hear then but they say they can see snd hear me Review collected by and hosted on G2.com.

JP
Jorge P.
Intern
Small-Business (50 or fewer emp.)
"Mend is (mainly) provider friendly, but can be difficult for clients at times"
3.5/5
What do you like best about Mend?

The automatic text reminders for clients Review collected by and hosted on G2.com.

What do you dislike about Mend?

I had major difficulty syncing appointments. Review collected by and hosted on G2.com.

MF
Maura F.
Physician
Mid-Market (51-1000 emp.)
"The interface is clear and easy to understand. And HIPAA approved!"
4.5/5
What do you like best about Mend?

Clear interface with starting and stopping patient encounters. I love getting emails when patients are ready for the encounter. I haven't tried other programs. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Sometimes the patients struggle getting logged on and I don't have a way to clearly help them. This being said I usually can just reach them with their phone number afterwards. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Awesome!!"
5/5
What do you like best about Mend?

The most helpful about mend is being able to read the description for each therapist to choose the one that best fits your needs. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I have no complaints with mend. It's convenient and works properly. Review collected by and hosted on G2.com.

PP
Patricia P.
Front Office Coordinator
Mid-Market (51-1000 emp.)
"Front Office Coordinator"
2.5/5
What do you like best about Mend?

It the easy to use of it, user friendly. Review collected by and hosted on G2.com.

What do you dislike about Mend?

it is so slow, it takes forever for it to load. Review collected by and hosted on G2.com.

JN
Jenetta N.
Master Level Therapist
Mid-Market (51-1000 emp.)
"Great Resource"
5/5
What do you like best about Mend?

Website is easy to navigate and user friendly Review collected by and hosted on G2.com.

What do you dislike about Mend?

No problems identified at this time. Returning to the dashboard loads quicker. Review collected by and hosted on G2.com.

Elizabeth C.
EC
Elizabeth C.
Exceptional Children Teacher
Enterprise (> 1000 emp.)
"Covid Appointment"
5/5
What do you like best about Mend?

The doctor was very personable. He listened to my concerns and gave me concrete ways to improve. And, gave me options if I did not feel better. Review collected by and hosted on G2.com.

What do you dislike about Mend?

There are a few hoops to jump through to ge to the meeting, but that only took about 1 minute. Review collected by and hosted on G2.com.

WM
Warren M.
Chief Clinical Officer -- Clinician
Mid-Market (51-1000 emp.)
"MEND is a solid but basic platform"
4.5/5
What do you like best about Mend?

Good sound and picture quality -- reliable Review collected by and hosted on G2.com.

What do you dislike about Mend?

Some patients struggle to login -- usually older folks -- I have not seen the interface from their side Review collected by and hosted on G2.com.

Kāhla H.
KH
Kāhla H.
Therapist
Small-Business (50 or fewer emp.)
"Full of Features"
5/5
What do you like best about Mend?

I love that Mend is full of features. My favorite is the ability to send mass messages to all of my clients, alert clients via text if I'm in session with another client while they wait, and the ability to see/know when someone is in the waitlisting area. I also love being able to type my notes while in session. Review collected by and hosted on G2.com.

What do you dislike about Mend?

The least helpful thing about Mend is the formatting of the notes section. When you type a note, all words become spaced together in the record even if you make spaces for separation while typing. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Love This Site!"
5/5
What do you like best about Mend?

I love that it allows me to contact individuals easily using virtual means through the site! I also love how easy it is to use =) Review collected by and hosted on G2.com.

What do you dislike about Mend?

Nothing at this point! It is well put together and allows me to see everything from a glance. Review collected by and hosted on G2.com.