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UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/10/2021

"Great for patients! Great for providers!"

5/5

What do you like best about Mend?

Mend is very user friendly. It's features make it as close to "real life" as you can get. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I wish there was an option to add a virtual background.

Sometimes there are audio issues but reconnecting usually helps. E Review collected by and hosted on G2.com.

UM

Verified User in Music

Small-Business (50 or fewer emp.)

1/25/2022

"TeleHelth Visit with Amber DiLauro"

5/5

What do you like best about Mend?

Thorough, personable, professional, courteous. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I should just be able to answer this with N/A ... nothing I disliked at all. Review collected by and hosted on G2.com.

DD

Denise D.

3rd Shift GM Stock Clerk

Small-Business (50 or fewer emp.)

12/7/2021

"Excellent care and support"

5/5

What do you like best about Mend?

The personal care and attention is Phenomenal. Would recommend it to anyone. Review collected by and hosted on G2.com.

What do you dislike about Mend?

I don't have any at this time. I will update if an issue arises. Review collected by and hosted on G2.com.

AZ

Ali Z.

Energy Engineer

Small-Business (50 or fewer emp.)

11/1/2021

"sharp, excellent, attentive"

4.5/5

What do you like best about Mend?

Sharp meeting on time, clarity of voice and videos aka communication Review collected by and hosted on G2.com.

What do you dislike about Mend?

all in all I had a very good experience using Mend Review collected by and hosted on G2.com.

SH

Sabrina H.

Senior Admission Specialist

Mid-Market (51-1000 emp.)

7/16/2021

"It is user friendly."

4.5/5

What do you like best about Mend?

It's easy to see when appointments are available and can scroll through days to months. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Since we are dealing with virtual care, sometimes it isn't easy to know what the appointment time is for the patient when the provider is in a different time zone. Review collected by and hosted on G2.com.

MB

Martin B.

Senior Loan Officer at Golden1 Credit Union

Small-Business (50 or fewer emp.)

11/27/2021

"Medical Review with Edgar Benitez, NP"

5/5

What do you like best about Mend?

Excellent way to communicate and get right to the things that matter most Review collected by and hosted on G2.com.

What do you dislike about Mend?

Audio problems causes unnecessary delays Review collected by and hosted on G2.com.

RW

Rob W.

IT Director

Mid-Market (51-1000 emp.)

2/24/2021

"Mend Review"

4/5

What do you like best about Mend?

It helps patients keep their appointments. I'm suprised at the number of clients that rely on it. Counselors also have this peace of mind that the patient is going to show up for their appointment because the patients are getting these reminders. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Troubleshooting when a patients says they aren't receiving reminders. I have to look to make sure that information is setup correctly in two systems. Then email someone else to troubleshoot. Review collected by and hosted on G2.com.

Recommendations to others considering Mend:

None at this time. It has met our needs and has been easy to use and the Mend team has been great to work with. Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

Having Televisits send out reminders the day before an appointment. This will help the clients get the reminder the day before their appointment. Review collected by and hosted on G2.com.

Response from Matt McBride of Mend

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Rob - do you want to explore an integration that can automatically ensure that the two systems are in sync? We have a wide array of integration options with most EHR systems.

MB

Madison B.

HIT Project Manager

Mid-Market (51-1000 emp.)

2/26/2021

"Mend delivers on partnership, collaboration and customer influenced innovative solutions!"

5/5

What do you like best about Mend?

Have every feature we need and more to come Review collected by and hosted on G2.com.

What do you dislike about Mend?

Have not found anything yet............. Review collected by and hosted on G2.com.

Recommendations to others considering Mend:

You may find products that seem comparable - but they will not partner with nor support you like the Mend Family wil Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

Mend far exceeded our expectations with their forward thinking and above all else open to collaboration and innovation.

1) Simple-standard-state of the art telehealth platforms with new and amazing features every day

2) Ability to generate appointment reminders for our clients

3) Bidirectional integration capabilities for demographics scheduling and intake forms

4) the ability to have them monitor and oversee much of the implementation process of the telehealth platform for you (we are a small agency and need the extra support)

** there is so much more that they offer and can do - but our other technology is not quite there yet

But above all else it is the Mend Family that has been our greatest asset. They are true partners and invest the success of their customers. Many vendors say reach out any time (or submit a ticket). I have never had that experience nor had to wait for a response from someone on the team - even if it wasn’t who I originally reached out to. The team values, understands and goes out of their way to ensure all is functioning optimally because they understand the great importance of the product & services they are providing. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/9/2021

"My experience thus far with Mend as been great it is a very helpful."

4.5/5

What do you like best about Mend?

The most helpful part is that members can easily access the link that is provided Review collected by and hosted on G2.com.

What do you dislike about Mend?

What I dislike about Mend is that sometimes it moves slowly when trying to assist a member. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/26/2021

"User friendly experience for provider and patient alike"

4/5

What do you like best about Mend?

Very intuitive features for our providers conducting the appointments and for the patients utilizing the platform. Allows patients a quick and easy process in signing up for appointments via Mend. We were able to integrate the sign-up process into our website for increased visibility to our current patients and any new or potential patients looking for our service offerings on our website. Mend Implementation and Customer Support teams have always been accessible and helpful when troubleshooting issues or looking for ways to improve our Mend utilization. They are constantly looking to improve the provider and user experience and we receive constant communication regarding new updates that will be coming out. Overall, have found Mend to be nice telemedicine product for the service we have utilized it for. Review collected by and hosted on G2.com.

What do you dislike about Mend?

Lacks some customization options that our organization was looking for in terms of where patient information can be captured and the resulting reports that can be generated. This has lead to some additional manual work on our end to capture the information and data we find useful in looking at our conversion rate of patients that use Mend. We also had some difficulties when trying to fully integrate Mend with other platforms that we are looking to utilize with our patients. Patient feedback assessments are slightly limited to customization for the information we would like to capture. Review collected by and hosted on G2.com.

Recommendations to others considering Mend:

Great user experience for medical providers looking to begin a telemedicine pathway for their patients. Would suggest thinking about what other products or software (EHR, etc.) that you use which may need to integrate with Mend for optimal functionality. Review collected by and hosted on G2.com.

What problems is Mend solving and how is that benefiting you?

Has produced another pathway for patients to see our medical providers. Mend is used to help dictate appropriate plan of care via an initial consultation which can then lead to further medical services via our brick and mortar locations or telemedicine services. Review collected by and hosted on G2.com.

Response from Matt McBride of Mend

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Thank you very much for the review! With Mend digital forms we can capture any data imaginable from your patients. We can ask demographic, health history, or other question. We can collect consents, esignatures, photos, clinical assessments, or any other form you collect today on paper. We have full reporting capabilities on Mend forms.

Mend also has very robust integration capabilities and 100% API coverage. We can integrate with just about any system that is HIPAA compliant and open to integrate with. Again, thank you for taking the time to post the review!!