--- title: Mend Reviews meta_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 134 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Mend Reviews **Vendor:** Mendfamily **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 134 ## About Mend Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. ## Mend Pros & Cons **What users like:** - Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. (2 reviews) - Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. (2 reviews) - Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. (1 reviews) - Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. (1 reviews) - Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. (1 reviews) - Patient Communication (1 reviews) - Product Satisfaction (1 reviews) ## Mend Reviews ### 1. The doctor was extremely helpful and kind. Will absolutely recommend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Barista, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2022 **What do you like best about Mend?** Ease of access, quick appointment, very kind doctor. **What do you dislike about Mend?** Updated pharmacy info didn't go through. **What problems is Mend solving and how is that benefiting you?** Sinus infection, sending an antibiotic and note for work. ### 2. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Mend?** Ease of use. The app required no downloads of 3rd Party SW, or any special knowledge on my part. Zero learning curve and very little set up and use. Easier to use! **What do you dislike about Mend?** I honestly have no complaints. Everything worked as it should have and the process was easy to complete. No improvements I can think of. **What problems is Mend solving and how is that benefiting you?** Conducting a video call to a random person was made very easy and took very little time! Whenever I I save time it means increased performance. This increases the business productivity. ### 3. Health Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Mend?** Extremely thorough, very pleasant, and on time. **What do you dislike about Mend?** Nothing. I appreciate the teleconference. **What problems is Mend solving and how is that benefiting you?** A good review of my medical condition ### 4. telehealth **Rating:** 5.0/5.0 stars **Reviewed by:** Shoua L. | telehealth, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mend?** Mend is really easy and simple to use and anyone can do it.Easy access to Mend and helping out the providers. **What do you dislike about Mend?** Sometimes when I click on the wrong state, it takes a while to refresh for me to be able to pick the correct state to input the patient's info. **Recommendations to others considering Mend:** It is easier than you think. I figured it out without much support. **What problems is Mend solving and how is that benefiting you?** If I actually log off and log back in, it messes up the Mend for me so I will just have to let it fresh for a few min before trying again. ### 5. I like Mend because it keeps me close to my patients. **Rating:** 4.5/5.0 stars **Reviewed by:** Kateline F. | Social Worker, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mend?** Mend allows me to meet my patients' needs even when they can't meet in-person. **What do you dislike about Mend?** I dislike that sometimes I cannot connect. **What problems is Mend solving and how is that benefiting you?** Mend is solving the problem of patients who cannot come to an in-person visit, and it is allowing me to help these patients. ### 6. Super easy to use and easy to maneuver. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mend?** Being able to connect with a patient and them not having to leave their home. **What do you dislike about Mend?** Sometimes it's hard for a patient to connect and we will connect a different way **What problems is Mend solving and how is that benefiting you?** Helping patients who cant get out and to the office and making them feel better that they can get the care that they deserve. ### 7. Mend has improved my ability to reach the unreachable clients in my profession **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Mend?** Mend has allowed me to virtually interact with my clients while they are in their homes. Mend allows me to meet with clients who are unable to receive transportation or cannot leave their homes due to safety concerns for their health. The customer care team has been extremely helpful with troubleshooting and keeping my co-worker and me intact and running with our groups :) **What do you dislike about Mend?** I honestly have not found anything I dislike about this program at this time. **What problems is Mend solving and how is that benefiting you?** Nothing for me at this time ### 8. Review Mend **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya S. | Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mend?** The easy access to the system once you set up your password and ask the system to save. I also like the quick response when you have an issue as well as they can detect it. **What do you dislike about Mend?** Sometimes the messages if you have a problem they will give the same response after you have already tried the recommendation given. and then they tell you are following **What problems is Mend solving and how is that benefiting you?** The easy accessibility to the system and how they are able to tell if the patient is having problems without the staff reporting it to them. They are also able to keep time for Staff ### 9. Great platform, especially during a time when people are more hesitant to meet someone in person. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Mend?** I love the easy access to MEND. Being able to have session using my computer or smartphone helps a lot. **What do you dislike about Mend?** The only downside is sometimes the system gets glitchy and interrupts during appointments but it's always resolved promptly. **What problems is Mend solving and how is that benefiting you?** MEND is solving the problem of how to meet with patients and providers securely during the pandemic. It's beneficial to me because it provides a safe and secure way to do both. ### 10. Telehealth made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mend?** I like that we are able to see our patients at their locations whether it be at home, work or school for their telehealth appointments which helps our no show rates. **What do you dislike about Mend?** Some patients do not have the capability to use the Mend application due to not having appropriate internet services to use for their phones or computers. **What problems is Mend solving and how is that benefiting you?** Our no show rates have decreased tremendously which helps our patients continue getting their medications in a timely manner which also helps them to stay healthier. This also allows patients that have limited transportation be able to attend their appointments. ### 11. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Mend?** Ease of scheduling. Ease of finding patients. **What do you dislike about Mend?** Feel like it's slow. Logs my client out and I can't see or hear then but they say they can see snd hear me **What problems is Mend solving and how is that benefiting you?** mend is making it easier for me to find my clients I wish I could find a complete list of all the clients assigned to me though. ### 12. Mend is (mainly) provider friendly, but can be difficult for clients at times **Rating:** 3.5/5.0 stars **Reviewed by:** Jorge P. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Mend?** The automatic text reminders for clients **What do you dislike about Mend?** I had major difficulty syncing appointments. **What problems is Mend solving and how is that benefiting you?** The account syncing issue, which is gretat! ### 13. The interface is clear and easy to understand. And HIPAA approved! **Rating:** 4.5/5.0 stars **Reviewed by:** Maura F. | Physician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mend?** Clear interface with starting and stopping patient encounters. I love getting emails when patients are ready for the encounter. I haven't tried other programs. **What do you dislike about Mend?** Sometimes the patients struggle getting logged on and I don't have a way to clearly help them. This being said I usually can just reach them with their phone number afterwards. **What problems is Mend solving and how is that benefiting you?** Accessibility for patients who otherwise struggle finding time or transportation to be seen by their provider. Medication management visits via Mend are extremely helpful. ### 14. Awesome!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Mend?** The most helpful about mend is being able to read the description for each therapist to choose the one that best fits your needs. **What do you dislike about Mend?** I have no complaints with mend. It's convenient and works properly. **What problems is Mend solving and how is that benefiting you?** Mend is solving the fact that I work during business hours and don't have time to physically go to a location. ### 15. Front Office Coordinator **Rating:** 2.5/5.0 stars **Reviewed by:** Patricia P. | Front Office Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mend?** It the easy to use of it, user friendly. **What do you dislike about Mend?** it is so slow, it takes forever for it to load. **Recommendations to others considering Mend:** It is a nice program and I recommend it **What problems is Mend solving and how is that benefiting you?** Billing and charging a credit cards ### 16. Great Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Jenetta N. | Master Level Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Mend?** Website is easy to navigate and user friendly **What do you dislike about Mend?** No problems identified at this time. Returning to the dashboard loads quicker. **What problems is Mend solving and how is that benefiting you?** It's easy to schedule appointments and clients find it easy to login and complete documents. ### 17. Covid Appointment **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Exceptional Children Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mend?** The doctor was very personable. He listened to my concerns and gave me concrete ways to improve. And, gave me options if I did not feel better. **What do you dislike about Mend?** There are a few hoops to jump through to ge to the meeting, but that only took about 1 minute. **Recommendations to others considering Mend:** Worked well **What problems is Mend solving and how is that benefiting you?** It is great to have an appointment at home! Less risk of spreading the virus, convenient, and effective! ### 18. MEND is a solid but basic platform **Rating:** 4.5/5.0 stars **Reviewed by:** Warren M. | Chief Clinical Officer -- Clinician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Mend?** Good sound and picture quality -- reliable **What do you dislike about Mend?** Some patients struggle to login -- usually older folks -- I have not seen the interface from their side **What problems is Mend solving and how is that benefiting you?** Mend is a HIPAA compliant program and service ### 19. Full of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kāhla H. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Mend?** I love that Mend is full of features. My favorite is the ability to send mass messages to all of my clients, alert clients via text if I'm in session with another client while they wait, and the ability to see/know when someone is in the waitlisting area. I also love being able to type my notes while in session. **What do you dislike about Mend?** The least helpful thing about Mend is the formatting of the notes section. When you type a note, all words become spaced together in the record even if you make spaces for separation while typing. **Recommendations to others considering Mend:** It is the best for scheduling and telemedicine. **What problems is Mend solving and how is that benefiting you?** Mend has made it easier to complete timely progress notes and ensure a seamless scheduling process. ### 20. Love This Site! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mend?** I love that it allows me to contact individuals easily using virtual means through the site! I also love how easy it is to use =) **What do you dislike about Mend?** Nothing at this point! It is well put together and allows me to see everything from a glance. **What problems is Mend solving and how is that benefiting you?** increased connectivity with patients, ease of use, increased efficency ### 21. effective scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Afnan E. | licensed therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Mend?** quick and easy to be in control of one's schedule **What do you dislike about Mend?** delays and poor internet signal disrupts flow of sessions **What problems is Mend solving and how is that benefiting you?** managing caseload with ease and flexibility ### 22. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Gloria G. | CSR, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Mend?** I think mend is straightforward to use and understand well. Once it was explained to me, I got it pretty fast **What do you dislike about Mend?** the part I dislike is when I am trying to schedule, and it shows me all pink or its white, and I schedule and then finds out it didn't load right, or something but this doesn't happen too often **Recommendations to others considering Mend:** I like using mend, and I find that it makes my job easier to do **What problems is Mend solving and how is that benefiting you?** Some of our members still don't want people in their homes, and this gives them a way to do the visit still so I think mend is helping some people out this way ### 23. very easy use; convenience right from the comfort of your home **Rating:** 5.0/5.0 stars **Reviewed by:** Marqueshia C. | Patient Registration, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mend?** use of ease. Can be accessed from anywhere-literally! I appreciate the simple click and registration. I use headphones for privacy. **What do you dislike about Mend?** sometimes the connection disrupts for absolutely no reason **What problems is Mend solving and how is that benefiting you?** any healthcare visit that doesn't require a culture or palpation. Medication refills are one of the most utilized tools. ### 24. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Mend?** Text reminders. The clients have a hard time remembering appts so it is VERY helpful. **What do you dislike about Mend?** Scheduling the actual appointment takes longer than I would like it to. I feel like there are too many clicks and it loads slowly. **What problems is Mend solving and how is that benefiting you?** Being able to text appt days and times increases patient care for our facility. ### 25. Overall good experience, some inconveniences with connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Mend?** I like the interface having quick access to upcoming sessions on the dashboard. I use most of the tools, from adding clients to scheduling clients to engaging in telehealth sessions. **What do you dislike about Mend?** I wish scheduling was easier and more streamlined. I don't like that documents are immediately uploaded through the Mend inbox once you select them. Patient's access to the Mend inbox could be more direct. **What problems is Mend solving and how is that benefiting you?** Communicating through messages is definitely easier for some patients who are busy during the day. Details on session duration and archived session conversations are extremely useful. ### 26. Mend: Teletherapy made simple **Rating:** 3.5/5.0 stars **Reviewed by:** Naomi R. | PHD Student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Mend?** I enjoy the connectivity features letting you know when internet is good on the provider and user's side as it helps to troubleshoot issues. I like that sessions can be recorded which is beneficial for me as a graduate student clinician receiving supervision. **What do you dislike about Mend?** I don't particularly like that the screen sharing feature is difficult to use while keeping the provider's camera on. The whiteboard feature also tends to have troubles. **What problems is Mend solving and how is that benefiting you?** Completing my therapy practicum phd program course during a pandemic instead of seeing clients face-to-face. This is improving access to crucial mental health care. ### 27. I like how it is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Julie D. | OAS, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Mend?** I like that everything is clearly understood **What do you dislike about Mend?** There are to many screens to continue to schedule a patient **Recommendations to others considering Mend:** Its hard to see what the availability is for appointments. The way it loads it is not user friendly. **What problems is Mend solving and how is that benefiting you?** You can never double schedule. Which I like. It makes sure that no one is doubled booked ### 28. Mend provides access to our services for patient who wouldn't otherwise have access. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Mend?** Mend is user-friendly and does not have huge technology requirements. It allows us to reach patients with our services who, for a variety of reasons, would be unable to access our services. This has certainly been true during the pandemic, but also will continue to be true once quarantine has been lifted. **What do you dislike about Mend?** Not much comes to mind. There are a few times when Mend does not work, which can be frustrating for provider and patient. However, Mend is quick to fix the problem, and their customer service has been excellent. Though the tech requirements are minimal, there are still patients who do not have access to the tech requirements, which means we cannot reach them via this method. **What problems is Mend solving and how is that benefiting you?** We are able to reach people in need of physical and mental health services that we would not have been able to reach otherwise. This includes keeping people safe at home during the pandemic, but also people with transportation and financial difficulties, childcare needs, and anxiety about leaving their homes. In addition, we have found that some people are able to engage in our services easier online, due to being able to be somewhere they feel comfortable while interacting with us. ### 29. Questions Answered **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Mend?** Scheduling convenience, evening hours, being able to converse with knowledgeable professionals. **What do you dislike about Mend?** Being asked to commit to direct payments after the registration process accepted my insurance coverage. **Recommendations to others considering Mend:** It will save both patient & provider time. **What problems is Mend solving and how is that benefiting you?** I was clarifying how & when to proceed after a positive Covid-19 test. ### 30. Good product and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen S. | Pediatrician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Mend?** The system works well the large majority of the time, but when it doesn't Mend support has been very responsive. They have been able to fix issues quickly and effectively. **What do you dislike about Mend?** I wish it integrated with our EHR scheduling so we didn't have to put appointments into both systems, but once a patient has a Mend account it is fast to set the appointment. **What problems is Mend solving and how is that benefiting you?** Occasionally we have internet issues - usually on the patient end. The system will pause the video and allow the conversation to continue if the bandwith is low. Other systems we've used just drop the call in this situation. ### 31. Dr. Mackey is a wonderful psychiatrist **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher L. | CADC and Drug Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Mend?** It's so convenient to not have to drive to appointments. Dr. Mackey cares about his patients and doesn't just put them on meds without monitoring them **What do you dislike about Mend?** The application lags sometimes and the feedback in the sound needs a little work done so it's easier to hear the doctor **What problems is Mend solving and how is that benefiting you?** My core issues from childhood were triggering me to overuse some meds. I have found through psychiatry that I'm valued and have purpose. I wouldn't change anything. ### 32. Updates make Mend user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Mend?** Mend is an easy-to-use platform with great customer service. They are always responsive to any questions I might have and helpful to my clients. **What do you dislike about Mend?** Mend's mobile app doesn't allow for the same features that the desktop version does such as the chat function. Most of my clients use the mobile app so it would be nice to have the same features. **Recommendations to others considering Mend:** Much better than other platforms for connectivity **What problems is Mend solving and how is that benefiting you?** I have been able to reach my clients no matter where they are and get them the help they need. I've been able to get paperwork signed quickly and efficiently as well as keep organized. ### 33. Great Nurse Visit **Rating:** 5.0/5.0 stars **Reviewed by:** Susan G. P. | Personal Sabbatical, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Mend?** The ease and clarity of connection. Nurse interaction was helpful and kind. Sound quality and video quality were good! **What do you dislike about Mend?** Nothing to dislike in this virtual meeting. **Recommendations to others considering Mend:** Yes **What problems is Mend solving and how is that benefiting you?** No problems. This was an easy connection and we accomplished what was needed. ### 34. MEND **Rating:** 5.0/5.0 stars **Reviewed by:** Risa A. | Medical Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Mend?** It's easy to maneuver- they're constantly changing for the better! **What do you dislike about Mend?** Sometimes it can be frustrating when MEND appointments do not transfer over to our practice's EMR. **What problems is Mend solving and how is that benefiting you?** MEND appointments crossing over to EMR. ### 35. Very user friendly and highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Mend?** The site is so easy to use and if a patient has any issues with the link it's simple to resend one as well as a reminder text that the appointment is about to begin. **What do you dislike about Mend?** To be honest I don't have anything that I dislike about the site. **What problems is Mend solving and how is that benefiting you?** As covid is still an issue for most of our patients, mend is the best way to stay in contact especially the ability to visually see how the person is physically doing as well ans that's a big plus. ### 36. User friendly, responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel U. | Clinical Informatics Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Mend?** Customer support is quick to respond. It is easy for patients to join video calls. Mend offers their own technical support for both our staff and patients, which reduces the strain of support on our own tech support. Controls within video visits are intuitive and easy to use. There are several great features, such as the ability to mark visits as checked in, ready for provider, ready for checkout, etc. In a busy clinic these features help to keep staff workflows efficient. Reporting is another useful feature. It is relatively easy to look at various statistics on each appointment or overall trends. Adding new users and providers is also an easy process. **What do you dislike about Mend?** The patient alert text messages could use improvement, but I know that is in the works. Although reporting is easy to access, it would help if more explanation was provided on how to interpret the reports. Some of the metrics can be a little confusing at times. Fortunately customer support has been quick to respond and help answer any questions. **What problems is Mend solving and how is that benefiting you?** We are using Mend as a platform for virtual urgent care as well as more traditional telehealth visits across a variety of specialties. Mend makes it easy to deliver video visit invites to patients via text messages. Additionally no app is required, which makes it much easier for patients to quickly and easily join visits. We are also working on electronic health record integration. The ability to integrate our current software with Mend is a large benefit, as it reduces the amount of duplicate work our staff needs to complete. ### 37. Mend TeleHealth **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin P. | Interim Director of ITS, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Mend?** The best part of Mend is our clients report higher engagement and satisfaction after switching to this platform. This has led to a decrease in no-shows/cancellations strictly based on previous technology challenges. Internally, forms automation, EHR integration and appointment notifications have significantly simplified our TeleHealth workflows compared to previous solutions. **What do you dislike about Mend?** Only allowing an email address to be associated with a single individual causes issues with families that share an account or where a parent would want to get all appointment notifications. While a minor issue overall, it would streamline the workarounds necessary for dependents. **Recommendations to others considering Mend:** In comparison to other TeleHealth products, I have found that the value provided by the Mend platform has been significant. Previously, we used up to three separate products to achieve what Mend offers. The decrease in administrative workloads coupled with staff's rapid acceptance would have been significant on its own but when you add in the improvement in client satisfaction with the platform there is no comparison. **What problems is Mend solving and how is that benefiting you?** We use the EHR integrations from MEND to fully automate our TeleHealth appointment creation/notification process and to consume completed client forms back to their chart. Only needing to manage the calendar in our EHR significantly improved our appointment accuracy over previous systems. **Official Response from Matt McBride:** > We appreciate the review! Related to your comments about third parties, Mend is doing more to address third party communication than any other platform. Your account manager can share additional details, track, and update you on these features once released in March/April of 2021. Every third party scenario is being whether parent, caretaker, translator, transcriptionist, provider, etc. Across telemedicine and forms, Mend is working hard to make sure you are covered with flexible third-arty workflows! Thank you again for the review! ### 38. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Mend?** It's clear and easy to navigate. Even if I don't have a shift for a few weeks it's easy to get back in the saddle quickly **What do you dislike about Mend?** It freezes on occasion and the video quality isn't always great. But I understand that could be coming from the patient's end **What problems is Mend solving and how is that benefiting you?** It's enabling us to see patients virtually. It does the job! ### 39. This IS the platform you've been looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Toni M. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Mend?** MEND allows me to securely and efficiently communicate with my patients. **What do you dislike about Mend?** There is nothing I dislike about the platform. **What problems is Mend solving and how is that benefiting you?** I'm a family physician working in direct primary care. Before discovering MEND, I did not have a way to connect securely with patients outside of phone calls. This made office operations less efficient for me, and less fulfilling for patients. I've been using MEND for about five years now, and it has made my practice much more efficient and streamlined. Patients love that they can message me securely through the platform at any time, schedule appointments, see results, etc. all in one place. Nowadays, patients expect more than just good healthcare from their doctor, they expect to be able to engage more in their care, the way they're used to engaging in other facets of their lives. This gives them a sense of empowerment, and also helps keep them motivated to stay on the right track with respect to their health goals. The platform has been reliable from the start, and I would not want to practice without it. ### 40. Very helpful app **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Mend?** Mend offers our staff an excellent opportunity for consistent care, even during a pandemic. I am an IT Admin, so my favorite part about Mend is that it works all the time, and I have to work with it very little. It's very user-friendly, easy to create and edit staff, providers, and patients. Their best feature is their support staff, always available on chat, super helpful, and very friendly! **What do you dislike about Mend?** Not sure I have one, they are very good to work with. **Recommendations to others considering Mend:** Keep up the good work, and your awesome support! **What problems is Mend solving and how is that benefiting you?** The biggest thing Mend helps us with is staying connected and keeping our appointments with staff so they can use the virtual visit feature. ### 41. Great for patients! Great for providers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Mend?** Mend is very user friendly. It's features make it as close to "real life" as you can get. **What do you dislike about Mend?** I wish there was an option to add a virtual background. Sometimes there are audio issues but reconnecting usually helps. E **What problems is Mend solving and how is that benefiting you?** We are able to maintain our productivity through the pandemic ### 42. TeleHelth Visit with Amber DiLauro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Mend?** Thorough, personable, professional, courteous. **What do you dislike about Mend?** I should just be able to answer this with N/A ... nothing I disliked at all. **Recommendations to others considering Mend:** n/a **What problems is Mend solving and how is that benefiting you?** Since this was just a health review session, I did not come into it with any problems needing a solution. It was more for your benefit than mine. ### 43. Excellent care and support **Rating:** 5.0/5.0 stars **Reviewed by:** Denise D. | 3rd Shift GM Stock Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Mend?** The personal care and attention is Phenomenal. Would recommend it to anyone. **What do you dislike about Mend?** I don't have any at this time. I will update if an issue arises. **What problems is Mend solving and how is that benefiting you?** I was doing my assessment ### 44. sharp, excellent, attentive **Rating:** 4.5/5.0 stars **Reviewed by:** Ali Z. | Energy Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Mend?** Sharp meeting on time, clarity of voice and videos aka communication **What do you dislike about Mend?** all in all I had a very good experience using Mend **Recommendations to others considering Mend:** Excellent communication method, just wait untill you receive the Mend link from the nursing staff **What problems is Mend solving and how is that benefiting you?** Sinus, headache, migrain, ENT ### 45. It is user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina H. | Senior Admission Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Mend?** It's easy to see when appointments are available and can scroll through days to months. **What do you dislike about Mend?** Since we are dealing with virtual care, sometimes it isn't easy to know what the appointment time is for the patient when the provider is in a different time zone. **What problems is Mend solving and how is that benefiting you?** We have been able to effectively schedule patients with few issues. ### 46. Medical Review with Edgar Benitez, NP **Rating:** 5.0/5.0 stars **Reviewed by:** Martin B. | Senior Loan Officer at Golden1 Credit Union, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2021 **What do you like best about Mend?** Excellent way to communicate and get right to the things that matter most **What do you dislike about Mend?** Audio problems causes unnecessary delays **What problems is Mend solving and how is that benefiting you?** Medical Information for my Medical Provider Molina Healthcare ### 47. Mend Review **Rating:** 4.0/5.0 stars **Reviewed by:** Rob W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** It helps patients keep their appointments. I'm suprised at the number of clients that rely on it. Counselors also have this peace of mind that the patient is going to show up for their appointment because the patients are getting these reminders. **What do you dislike about Mend?** Troubleshooting when a patients says they aren't receiving reminders. I have to look to make sure that information is setup correctly in two systems. Then email someone else to troubleshoot. **Recommendations to others considering Mend:** None at this time. It has met our needs and has been easy to use and the Mend team has been great to work with. **What problems is Mend solving and how is that benefiting you?** Having Televisits send out reminders the day before an appointment. This will help the clients get the reminder the day before their appointment. **Official Response from Matt McBride:** > Rob - do you want to explore an integration that can automatically ensure that the two systems are in sync? We have a wide array of integration options with most EHR systems. ### 48. Mend delivers on partnership, collaboration and customer influenced innovative solutions! **Rating:** 5.0/5.0 stars **Reviewed by:** Madison B. | HIT Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Mend?** Have every feature we need and more to come **What do you dislike about Mend?** Have not found anything yet............. **Recommendations to others considering Mend:** You may find products that seem comparable - but they will not partner with nor support you like the Mend Family wil **What problems is Mend solving and how is that benefiting you?** Mend far exceeded our expectations with their forward thinking and above all else open to collaboration and innovation. 1) Simple-standard-state of the art telehealth platforms with new and amazing features every day 2) Ability to generate appointment reminders for our clients 3) Bidirectional integration capabilities for demographics scheduling and intake forms 4) the ability to have them monitor and oversee much of the implementation process of the telehealth platform for you (we are a small agency and need the extra support) ** there is so much more that they offer and can do - but our other technology is not quite there yet But above all else it is the Mend Family that has been our greatest asset. They are true partners and invest the success of their customers. Many vendors say reach out any time (or submit a ticket). I have never had that experience nor had to wait for a response from someone on the team - even if it wasn’t who I originally reached out to. The team values, understands and goes out of their way to ensure all is functioning optimally because they understand the great importance of the product & services they are providing. ### 49. My experience thus far with Mend as been great it is a very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Mend?** The most helpful part is that members can easily access the link that is provided **What do you dislike about Mend?** What I dislike about Mend is that sometimes it moves slowly when trying to assist a member. **Recommendations to others considering Mend:** Mend is very easy to access **What problems is Mend solving and how is that benefiting you?** Mend helps with Nurse Practitioner visits with a member through a video chat, which is better sometimes than going inside the Dr. office. ### 50. User friendly experience for provider and patient alike **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Mend?** Very intuitive features for our providers conducting the appointments and for the patients utilizing the platform. Allows patients a quick and easy process in signing up for appointments via Mend. We were able to integrate the sign-up process into our website for increased visibility to our current patients and any new or potential patients looking for our service offerings on our website. Mend Implementation and Customer Support teams have always been accessible and helpful when troubleshooting issues or looking for ways to improve our Mend utilization. They are constantly looking to improve the provider and user experience and we receive constant communication regarding new updates that will be coming out. Overall, have found Mend to be nice telemedicine product for the service we have utilized it for. **What do you dislike about Mend?** Lacks some customization options that our organization was looking for in terms of where patient information can be captured and the resulting reports that can be generated. This has lead to some additional manual work on our end to capture the information and data we find useful in looking at our conversion rate of patients that use Mend. We also had some difficulties when trying to fully integrate Mend with other platforms that we are looking to utilize with our patients. Patient feedback assessments are slightly limited to customization for the information we would like to capture. **Recommendations to others considering Mend:** Great user experience for medical providers looking to begin a telemedicine pathway for their patients. Would suggest thinking about what other products or software (EHR, etc.) that you use which may need to integrate with Mend for optimal functionality. **What problems is Mend solving and how is that benefiting you?** Has produced another pathway for patients to see our medical providers. Mend is used to help dictate appropriate plan of care via an initial consultation which can then lead to further medical services via our brick and mortar locations or telemedicine services. **Official Response from Matt McBride:** > Thank you very much for the review! With Mend digital forms we can capture any data imaginable from your patients. We can ask demographic, health history, or other question. We can collect consents, esignatures, photos, clinical assessments, or any other form you collect today on paper. We have full reporting capabilities on Mend forms. Mend also has very robust integration capabilities and 100% API coverage. We can integrate with just about any system that is HIPAA compliant and open to integrate with. Again, thank you for taking the time to post the review!! ## Mend Discussions - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [View Mend pricing details and edition comparison](https://www.g2.com/products/mend/reviews?login_required=true&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+22%3A17%3A13+-0500&secure%5Bsession_id%5D=998fc5fa-0d70-42ba-bf46-6975839d9c7a&secure%5Btoken%5D=c24722ce672d266460ea18a3ef4c2ba973a9059226223c7cc11e12ddaa36503f&format=llm_user) ## Mend Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance - Invoice Management - Medication Management - Calendar Management - Employee Management - Document Management - Claims Management - Template Management - Data Security **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription - EMR/EHR - Customizable Templates **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Administration** - Practice Branding - Practice Specific - Multi-Provider Practice **Additional Functionality** - Initial Assessments - Mobile Access - Teletherapy - AI Copilot - Confirmations/Reminders - Customizable Reports - For Group Therapy - Appointment Scheduling - HIPAA Compliant - Lab Integration - E-Prescribing - Role-Based Permissions - Treatment Planning - Electronic Signature - Charting - Reporting & Statistics - For Substance Abuse Therapy - Outcome Assessment Tools - Therapy Notes - API - Activity Dashboard - Secure Messaging - Electronic Payments - Generative AI - Chat/Messaging - Reporting/Analytics - Payment Processing - SMS Messaging - Income/Expense Tracking - Telemedicine - Third-Party Integrations - Multi-Location - Compliance Tracking - Client Database - Progress Tracking - Email Marketing - Coding Assistance - Patient Intake - Online Booking **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management ## Top Mend Alternatives - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 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