--- title: Mend Reviews meta_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 134 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Mend Reviews **Vendor:** Mendfamily **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 134 ## About Mend Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. ## Mend Pros & Cons **What users like:** - Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. (2 reviews) - Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. (2 reviews) - Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. (1 reviews) - Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. (1 reviews) - Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. (1 reviews) - Patient Communication (1 reviews) - Product Satisfaction (1 reviews) ## Mend Reviews ### 1. My therapist is really good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Mend?** Chad Gunneville is a patient, focussed listener who reminds me of ideas and feelings that he has previously brought up. Be mindful. Be patient. Breath. Understand that anger usually comes from sadness. But most of all it is his empathy. He is genuinely curious about my situation. My state of mind. I can't imagine doing what he does every day! Break Break. I just had a moment with Chad. This guy was counseling young poor kids in Oakland! His training landed him there. Some of those kids were soooo in need of therapy. I just happened to ask Chad in passing about that. Woah. I have always considered him to be an amazing dude, but learning this elevates his status to 'heroic'. **What do you dislike about Mend?** Can't think of anything right now. For me, Mend is all about finding and retaining therapists with Chad's background. I have known all along how patient and kind he is, but now I know some of his training, and just a little awestruck. So whatever you did to find Chad, that is the secret sauce. **What problems is Mend solving and how is that benefiting you?** personal therapist. Reducing stress to manageable levels. Chad recommended mindfulness meditation, and that is interacting very powerfully with his guidance. ### 2. Medical discussion informative and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Bobbi G. | Retired Teacher, Active Grandmom, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Mend?** The ease of use and the focus on matters easy to lose sight of. **What do you dislike about Mend?** Length of time, retrieval of documentation to be most useful. **What problems is Mend solving and how is that benefiting you?** To update medical conditions and solutions. ### 3. I found the visit quick and helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Mend?** I found Not having to drive in to an office. **What do you dislike about Mend?** I didn't have any dislikes about Mend or the Doctor that I spoke to. **What problems is Mend solving and how is that benefiting you?** Finding the proper fitting CPAP mask and machine. ### 4. Easy instructions and accessibility **Rating:** 4.0/5.0 stars **Reviewed by:** Margaret J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Mend?** First time using, good experience, easy to use **What do you dislike about Mend?** Nothing at this time, first time using site **What problems is Mend solving and how is that benefiting you?** Being able to set virtual appointments. ### 5. It was efficient and worked well! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about Mend?** It was straightforward to use! I liked the test to make sure it would work as needed **What do you dislike about Mend?** I don't have any complaints. Everything worked how I expected **What problems is Mend solving and how is that benefiting you?** It was great to be able to talk with a physician quickly without having to go in for an appointment ### 6. Mend is (mainly) provider friendly, but can be difficult for clients at times **Rating:** 3.5/5.0 stars **Reviewed by:** Jorge P. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Mend?** The automatic text reminders for clients **What do you dislike about Mend?** I had major difficulty syncing appointments. **What problems is Mend solving and how is that benefiting you?** The account syncing issue, which is gretat! ### 7. Overall good experience, some inconveniences with connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Mend?** I like the interface having quick access to upcoming sessions on the dashboard. I use most of the tools, from adding clients to scheduling clients to engaging in telehealth sessions. **What do you dislike about Mend?** I wish scheduling was easier and more streamlined. I don't like that documents are immediately uploaded through the Mend inbox once you select them. Patient's access to the Mend inbox could be more direct. **What problems is Mend solving and how is that benefiting you?** Communicating through messages is definitely easier for some patients who are busy during the day. Details on session duration and archived session conversations are extremely useful. ### 8. Mend: Teletherapy made simple **Rating:** 3.5/5.0 stars **Reviewed by:** Naomi R. | PHD Student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Mend?** I enjoy the connectivity features letting you know when internet is good on the provider and user's side as it helps to troubleshoot issues. I like that sessions can be recorded which is beneficial for me as a graduate student clinician receiving supervision. **What do you dislike about Mend?** I don't particularly like that the screen sharing feature is difficult to use while keeping the provider's camera on. The whiteboard feature also tends to have troubles. **What problems is Mend solving and how is that benefiting you?** Completing my therapy practicum phd program course during a pandemic instead of seeing clients face-to-face. This is improving access to crucial mental health care. ### 9. Mend Review **Rating:** 4.0/5.0 stars **Reviewed by:** Rob W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** It helps patients keep their appointments. I'm suprised at the number of clients that rely on it. Counselors also have this peace of mind that the patient is going to show up for their appointment because the patients are getting these reminders. **What do you dislike about Mend?** Troubleshooting when a patients says they aren't receiving reminders. I have to look to make sure that information is setup correctly in two systems. Then email someone else to troubleshoot. **Recommendations to others considering Mend:** None at this time. It has met our needs and has been easy to use and the Mend team has been great to work with. **What problems is Mend solving and how is that benefiting you?** Having Televisits send out reminders the day before an appointment. This will help the clients get the reminder the day before their appointment. **Official Response from Matt McBride:** > Rob - do you want to explore an integration that can automatically ensure that the two systems are in sync? We have a wide array of integration options with most EHR systems. ### 10. User friendly experience for provider and patient alike **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Mend?** Very intuitive features for our providers conducting the appointments and for the patients utilizing the platform. Allows patients a quick and easy process in signing up for appointments via Mend. We were able to integrate the sign-up process into our website for increased visibility to our current patients and any new or potential patients looking for our service offerings on our website. Mend Implementation and Customer Support teams have always been accessible and helpful when troubleshooting issues or looking for ways to improve our Mend utilization. They are constantly looking to improve the provider and user experience and we receive constant communication regarding new updates that will be coming out. Overall, have found Mend to be nice telemedicine product for the service we have utilized it for. **What do you dislike about Mend?** Lacks some customization options that our organization was looking for in terms of where patient information can be captured and the resulting reports that can be generated. This has lead to some additional manual work on our end to capture the information and data we find useful in looking at our conversion rate of patients that use Mend. We also had some difficulties when trying to fully integrate Mend with other platforms that we are looking to utilize with our patients. Patient feedback assessments are slightly limited to customization for the information we would like to capture. **Recommendations to others considering Mend:** Great user experience for medical providers looking to begin a telemedicine pathway for their patients. Would suggest thinking about what other products or software (EHR, etc.) that you use which may need to integrate with Mend for optimal functionality. **What problems is Mend solving and how is that benefiting you?** Has produced another pathway for patients to see our medical providers. Mend is used to help dictate appropriate plan of care via an initial consultation which can then lead to further medical services via our brick and mortar locations or telemedicine services. **Official Response from Matt McBride:** > Thank you very much for the review! With Mend digital forms we can capture any data imaginable from your patients. We can ask demographic, health history, or other question. We can collect consents, esignatures, photos, clinical assessments, or any other form you collect today on paper. We have full reporting capabilities on Mend forms. Mend also has very robust integration capabilities and 100% API coverage. We can integrate with just about any system that is HIPAA compliant and open to integrate with. Again, thank you for taking the time to post the review!! ### 11. Continued Growth and Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Candice M. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** Mend did a great job of developing their platform to meet the needs of our mental health company. They continue to make improvements and meet with us monthly for our input. **What do you dislike about Mend?** We do continue to have some issues with poor connectivity, lost video or audio for both providers and patients. **What problems is Mend solving and how is that benefiting you?** We have a list of tasks that we meet to review on a monthly basis. We identify those of priority and discuss progress made. Once complete we review the next priority tasks. This is extremely beneficial to us because they are always looking to improve and help meet the needs of our company and to the best of their ability make it customizable. **Official Response from Matt McBride:** > Candace - thank you very much for the review! We will not stop working for you until we have the best connectivity of any system on the planet. Feel free to share more feedback with us on this so we can help. Most errors are due to bandwidth and CPU utilization on the given device. Mend works hard every day to support lower and lower bandwidth connections and older devices to help as many patients as possible. We track every error platform wide and work to reduce or eliminate as many as possible. If an error does occur, we are now providing the top 3 solution automatically via Mend Bot to the user based on the specific error. We are checking the connection of every user and customizing both what they send and receive to maximize connectivity. Thanks again!! ### 12. Patient-friendly, three-way-enabled televisit suite with relatively few glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Mikhail P. | Dermatology Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** The core functionality that is essential for our practice is the ability to have a three-way video call, with the nurse participate on the call with the patient and the physician. This software package works well and allows the hand-over from the nurse to the physician and back to the nurse for check out with no issues. The system is reliable most of the time and is super easy to use for the patient. They can use any device with a camera and a microphone with nothing to download and a simple link to follow, accessible by name and date of birth. Simple and functional. **What do you dislike about Mend?** Glitches occur occasionally, unfortunately, and a Murphy's Law would have it - at the most inopportune time. Patients, nurses, and or the provider, struggle to enter the virtual exam room from time to time. There is also a muffled sound problem we routinely encounter within the first 30 seconds after the connection. However, these glitches are minor, compared to other televisit packages we've used. We know, however, that Mend is tracking the issues and making progress in addressing them - we have noticed the improvements. **What problems is Mend solving and how is that benefiting you?** We are able to reach patients that would otherwise would not come into the office because of the pandemic or other concerns. Televists provide convenience and are nearly as effective as in-person visits for our practice. **Official Response from Matt McBride:** > Mikhail - thank you very much for the review! We will not stop working for you until we have the best connectivity of any system on the planet. Feel free to share more feedback with us on this so we can help. Most errors are due to bandwidth and CPU utilization on the given device. Mend works hard every day to support lower and lower bandwidth connections and older devices to help as many patients as possible. I would also recommend a couple of workflow options for you. First, in March, 2021 we are releasing additional third-party workflows to continue to be the easiest platform on the market in terms of adding third parties before or during a session. Please watch out for those announcements. The muffled sound issue was addressed and fixed for you. If nurses and providers need to go online with the patient at different times in the visit, our queue and transfer features could be interesting to review with your account manager. Again, we appreciate your review!! ### 13. Very good audio/video connection. Disappointed that I need to have my connection tested so often **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Mend?** Ability to text pt is I am running behind. **What do you dislike about Mend?** Having to undergo audio/video testing every time I attempt a telehealth visit. **Recommendations to others considering Mend:** Yes, but this review process is much longer than I anticipated. I need to return to patient care and I hope it ends soon. **What problems is Mend solving and how is that benefiting you?** I like the ability to have my patients complete forms on-line ### 14. User friendly, save time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Mend?** Easy to use, patient can loging with no issues, save time and effort **What do you dislike about Mend?** Some technical difficulties happen with no help to solve it **Recommendations to others considering Mend:** Use mend **What problems is Mend solving and how is that benefiting you?** Save patient time to follow up on tesults ### 15. Very convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Mend?** The prompts were very straight-forward and easy to use. I was able to track the health of both connections throughout the video appointment **What do you dislike about Mend?** slight video lag despite good connection **What problems is Mend solving and how is that benefiting you?** Telemedicine ### 16. Mend Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Mend?** I love the responsiveness to our unique needs from this organization. They have really tried to provide quick solutions to our complex issues. **What do you dislike about Mend?** Ongoing stability issues within the platform, but has been improving as of late. There are times where random glitches or issues arise impacting client sessions or group sessions. I will note they are usually fixed within a week or so. **What problems is Mend solving and how is that benefiting you?** Stability of platform as well as bandwidth of group capacity being able to hold 12-16 clients in group sessions. **Official Response from Matt McBride:** > We are extremely grateful for the review! Our customers wanted us to allow for group sessions via Web browsers without a software download. The result is that 12-16 clients is reaching the upper limits. By April of 2021 we will have two options available to support much large group sizes. Most errors are due to bandwidth and CPU utilization on the given device. Mend works hard every day to support lower and lower bandwidth connections and older devices to help as many patients as possible. We will not stop working for you until we have the best connectivity of any system on the planet. Feel free to share more feedback with us on this so we can help. Thank you. ## Mend Discussions - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [View Mend pricing details and edition comparison](https://www.g2.com/products/mend/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A06%3A03+-0500&secure%5Bsession_id%5D=207707a4-2235-44db-b6b4-818931b66567&secure%5Btoken%5D=2c57716fae6ba3181eeb1452b46abc20f0ec9bbfd86efe88a5c85609c7bed741&format=llm_user) ## Mend Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance - Invoice Management - Medication Management - Calendar Management - Employee Management - Document Management - Claims Management - Template Management - Data Security **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription - EMR/EHR - Customizable Templates **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Administration** - Practice Branding - Practice Specific - Multi-Provider Practice **Additional Functionality** - Initial Assessments - Mobile Access - Teletherapy - AI Copilot - Confirmations/Reminders - Customizable Reports - For Group Therapy - Appointment Scheduling - HIPAA Compliant - Lab Integration - E-Prescribing - Role-Based Permissions - Treatment Planning - Electronic Signature - Charting - Reporting & Statistics - For Substance Abuse Therapy - Outcome Assessment Tools - Therapy Notes - API - Activity Dashboard - Secure Messaging - Electronic Payments - Generative AI - Chat/Messaging - Reporting/Analytics - Payment Processing - SMS Messaging - Income/Expense Tracking - Telemedicine - Third-Party Integrations - Multi-Location - Compliance Tracking - Client Database - Progress Tracking - Email Marketing - Coding Assistance - Patient Intake - Online Booking **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management ## Top Mend Alternatives - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (344 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 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