Ian R.
IR
Ian R.
Fox
Small-Business (50 or fewer emp.)
"Liked it so much I built a business around it."
5/5
What do you like best about Membrain?

Mebrain is process software. It makes business operations, especially around growth, repeatable, predictable, and scaleable.

We've adopted the software in each part of our organization, and have built a core service offering around the product, paired with our IP and training, to sell to our primary customer.

The team is staffed by humans, versus large company drones. They'll take time to hear feedback, and sincerely care about helping you use and adopt the software.

There are quite a few integrations, including Zapier -- which makes it easy to get it talking. The API and webhook documentation is also public, and we've built our own hooks into the software straightforward enough.

Once people are trained, it is easy to see the impact of the software. Much like riding a bike, you are fine once you've practiced.

We use the software in our daily applications, as well with every sale and customer we support. It's the core of what we do.

When it comes to roll out, they have a structured onboarding plan (ClearPath) that should be mandatory, but you can choose to opt out of. When we onboard customers, we also provide an onboarding service. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

There is a learning curve, as with every software. Even with our offering, which makes the product fully customized, a customer will get out of membrain according to their investment.

you can't expect to get up and functional with only a couple hours of videos. You need to plan a structured onboarding.

Sometimes it can be difficult to get them to acknowledge a gap or bug in the software -- which leads to frustration. Review collected by and hosted on G2.com.

Cesar R.
CR
Cesar R.
BDM
Small-Business (50 or fewer emp.)
"A Sales Pipeline Game-Changer"
5/5
What do you like best about Membrain?

I use Membrain mainly for prospecting, pipeline management, account management, and reporting.

What I like the most is that the reports are very clear, the platform is highly customizable, and it really guides me step by step to be successful in what I do. On top of that, I can set up small milestones that I can customize along the way, which helps me always know I’m on the right track.

As for improvements, even though Membrain has all the information I need, sometimes it can be a bit difficult to find certain features or resources without digging into the academy.

Overall, Membrain has helped me keep my pipeline more organized, generate better insights, and gain real visibility into my daily progress. It’s a tool that combines structure with flexibility—ideal for anyone looking to consistently improve results. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

As for improvements, even though Membrain has all the information I need, sometimes it can be a bit difficult to find certain features or resources without digging into the academy. Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"Easy to Use and adaptability to specific needs"
4.5/5
What do you like best about Membrain?

Easy to use and notifications on changes Review collected by and hosted on G2.com.

What do you dislike about Membrain?

I would like if it was linked to Outlook in a way that if you receive an email you can easily click and save contact to Membrain Review collected by and hosted on G2.com.

Response from Alexandra Ghialamas of Membrain

Hello,

Thank you so much for your positive review. We're happy to hear Membrain helps you follow up your sales projects.

Regarding your feedback on the Outlook connection and saving contacts from emails in an easy way, you can do that, by right clicking on the contact and saving it in Membrain.

Should you need further guidance or want to share additional information please do not hesitate to contact us at support@membrain.com

Have a great day!

Alexandra/Membrain Customer Support

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Mid-Market (51-1000 emp.)
"Highly customizable structure, but a learning curve for new users"
3.5/5
What do you like best about Membrain?

That you can organize and set up a structure for almost exactly how you want the system or what you want so see.

I also like the help from your support-team, very good educational and calm and helpful. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

It can be a bit hard to get started as a new worker in the system, and to find every piece or handy information. Review collected by and hosted on G2.com.

Response from Alexandra Ghialamas of Membrain

Hello, thank you for your positive review. We're curious to learn more about your experience with Membrain and what parts of our platform you've potentially found less intuitive. That will help us make improvements that enable a smoother onboarding for new users. Feel free to reach out to support@membrain.com with additional feedback, we'll be happy to provide guidance and tips.

Have a nice day!

Alexandra from the Customer Support Team

Verified User in Packaging and Containers
UP
Verified User in Packaging and Containers
Mid-Market (51-1000 emp.)
"PRP Membrain Experience"
3/5
What do you like best about Membrain?

I have not been using the system as long as my predecessor; however, I do enjoy all the customization that can be input in the system to help track any and all things related to sales. The support team is very helpful as it is a robust system that can do a lot. It may not be the easiest to use at first, but after you have everything setup as you like, it's easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

There are some areas of the dashboard that are a little difficult to setup charts, etc. Part of this is due to how my predecessor defined tasks, etc.

If there were a couple of preset templates, that would be very beneficial to use as a starting point and then update from there. Review collected by and hosted on G2.com.

Response from Alexandra Ghialamas of Membrain

Hello,

Thank you for your review.

We are curious to hear more about your experience and the difficulties you have encountered in creating graphs in the dashboard; we naturally want you to make the most out of this feature.

In terms of preset templates, this is something we already have in place, precisely to help you get started.

We offer prebuilt analytics views, such as the Active Pipeline, Performance, and Win/Loss Analysis views, as well as graph templates in Dashboards to start you off, which you then can fully customize to your liking. In Dashboards, when clicking "Create new graph" and selecting a module, you will find a templates gallery on the right-hand side of the dialogue.

If you need further guidance on this matter, please contact our Support Team at support@membrain.com we'll be more than happy to assist.

We also have lots of free help resources on analytics views and how to build dashboards and graphs; you may want to browse our Helpcenter here: https://www.membrain.com/help-center or go directly to this specific article: https://www.membrain.com/help-center/sales-analysis/the-dashboard-fundamentals

Looking forward to hearing from you soon,

Alexandra, from the Membrain Customer Support Team.

DR
DAN R.
Commercial & Marketing Director
Mid-Market (51-1000 emp.)
"Highly Customisable and Effortless to Use Platform"
5/5
What do you like best about Membrain?

A very thought through platform that is customisable and very easy to navigate. highly recommend. Easy integration. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

The is nothing to dislike about membrain. Review collected by and hosted on G2.com.

Response from Alexandra Ghialamas of Membrain

Hello Dan,

Thank you so much for your kind review! We're happy to hear that you're satisfied with Membrain's features and support.

Have a nice weekend,

Alexandra/ Membrain Customer Support Team

Juan P.
JP
Juan P.
Inside Sales
Enterprise (> 1000 emp.)
"Great use of Membrain for sales"
5/5
What do you like best about Membrain?

At this point I feel that has been a great asset to the company, it help us in a positive way to have track of our prospects, leads and sales. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

So far I havent had any inconvenience at all, we are still learning and getting use to the tool, however I believe this is really user friendly. Review collected by and hosted on G2.com.

LV
Luc V.
Sales development manager
Mid-Market (51-1000 emp.)
"Intuitive and easy to manage"
5/5
What do you like best about Membrain?

the tool is intuitive, pleasant, and easy to adopt Review collected by and hosted on G2.com.

What do you dislike about Membrain?

Not native integrated with Epicor ERP and Dealfront Leadfeeder Review collected by and hosted on G2.com.

Response from Alexandra Ghialamas of Membrain

Hello Luc, thank you for your positive review.

While we don't have a native integration with Epicor ERP and Dealfront Leadfeeder there's various ways to establish a connection to these, and what's optimal will depend on your specific use case and requirements. Some of the options we could look at would be e.g. automated exports/imports, webhooks, Zapier or even building a custom integration if needed.

Your Customer Success Advocate will be reaching out to you soon to provide you with further guidance and respond to any questions you might have on the topic.

Have a great day!

Alexandra from the Customer Support Team

Matthew R.
MR
Matthew R.
Sales Cadet
Real Estate
Mid-Market (51-1000 emp.)
"Clear, Customisable, and Easy to Follow"
4/5
What do you like best about Membrain?

Easy to be able to follow, clear form and fully customisable Review collected by and hosted on G2.com.

What do you dislike about Membrain?

the emails are quite regular and large, there is no use of AI Review collected by and hosted on G2.com.

Sanchit J.
SJ
Sanchit J.
sales manager
Mid-Market (51-1000 emp.)
"Efficient Sales Pipeline Management with Membrain"
4/5
What do you like best about Membrain?

I like Membrain's performance dashboard the most because it allows me to track metrics and analyze performance. It helps us manage team performance, track how many goals are achieved, and provides clarity for further planning. The initial setup was also smooth. Review collected by and hosted on G2.com.

What do you dislike about Membrain?

Nothing as of now. I will update here if I come across any. Review collected by and hosted on G2.com.