--- title: MemberSuite Reviews meta\_title: 'MemberSuite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 56 reviews by the users' company size, role or industry to find out how MemberSuite works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 56 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Association Management url: https://www.g2.com/categories/association-management- --- # MemberSuite Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by MemberSuite but has limited features. Are you part of the MemberSuite team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! GrowthZone's MemberSuite AMS is an association management software (AMS) solution that helps organizations manage complex membership structures, automate administrative workflows, and centralize data for strategic decision-making. Designed specifically for associations with sophisticated governance models, multi-tiered memberships, and diverse revenue streams, it serves as a central operational hub for executive directors, membership professionals, event managers, and finance teams. The platform functions by integrating various operational modules—from fundraising and events to certification and billing—into a single, unified system that facilitates data flow and operational efficiency. Organizations utilizing MemberSuite AMS typically require high levels of configurability to adapt the software to their specific business rules rather than adjusting their processes to fit rigid tools. It addresses the needs of trade associations, professional societies, and non-profits that struggle with disconnected systems or data silos. By providing a 360-degree view of member interactions, the software enables staff to track engagement, process renewals, and manage financial transactions within one interface. The platform's architecture supports deep customization, allowing users to tailor modules for chapters, sections, and committees while maintaining a centralized database. Key functionalities include: Configurable Workflow Automation: The system allows administrators to build and deploy automated workflows that match their organization's unique structure, streamlining tasks such as certification approvals, renewal reminders, and committee management without manual intervention. Business Intelligence and Analytics: Users can access a native data warehouse and advanced reporting tools to visualize trends and generate real-time insights, supporting data-driven leadership and strategic planning for board-level reporting. Comprehensive Financial Management: The platform manages complex financial processes including dues, subscriptions, sponsorships, and deferred revenue, with capabilities to automate mass billing and export sub-ledger entries to accounting systems like QuickBooks and Intacct. Bi-Directional API Integration: MemberSuite AMS features an open API that pushes and pulls data between the AMS and third-party applications, ensuring that all critical tools communicate effectively and that the member record remains the single source of truth. Multi-Layered Membership Support: The software supports intricate organizational hierarchies, enabling the management of chapters, divisions, and varying membership tiers with centralized governance and distributed control mechanisms. * * * Seller [GrowthZone](https://www.g2.com/sellers/growthzone) Discussions [MemberSuite Community](https://www.g2.com/products/membersuite/discuss) Languages Supported English Solution Type All-in-One Overview by Gizzella Diaz Show More ## Pricing Pricing provided by MemberSuite. ### MemberSuite AMS Starting at $15,000.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/membersuite/pricing) ## Top-Rated Alternatives [ ![iMIS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "iMIS") iMIS 4.2/5(244) ](https://www.g2.com/products/imis/reviews) [ ![MemberClicks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MemberClicks") MemberClicks 3.8/5(51) ](https://www.g2.com/products/personify-corp-memberclicks/reviews) [ ![ClubExpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClubExpress") ClubExpress 4/5(247) ](https://www.g2.com/products/clubexpress/reviews) [ View All Alternatives ](https://www.g2.com/products/membersuite/competitors/alternatives) ## User Insights Average based on 56 real user reviews. Implementation Time 8 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) SS Sharon S. Director of Finance Small-Business (50 or fewer emp.) 5/9/2019 "MemberSuite Review" 4/5 What do you like best about MemberSuite? We have been using MemberSuite for five years. It has a lot of functionality that our previous AMS didn’t have – such as seamless importing general ledger entries into QuickBooks, We have found MemberSuite very configurable to meet most of our unique needs. On occasion we have to modify our process to fit MemberSuite functionality, but that would be the case for any AMS. They have a comprehensive API that our web developers have been able to use for integration with forms on our website. They do have a process for customizations, but they discourage it in favor of configurability. On occasion the customizations have stopped working on an update, but the problems were eventually fixed. They are occasionally also open to absorbing a useful customization into their core software, which allows for the functionality to be included in their integration testing more seamlessly. One major pro is that you get the entire system (less customizations) for one price. There is no need to decide whether to separately purchase a module or go without it. If you use the system, you have access to all core functionalities. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? I would like to be able to import data to any table, including invoices, payments, etc. THere are a few things that can be imported, but there needs to be many more. I am disappointed that I am limited to using specific merchant services. We have an alliance with a service that we had to stop using when we moved to MemberSuite. Our users sometimes have difficulty accessing and interacting with their portal accounts. Review collected by and hosted on G2.com. Recommendations to others considering MemberSuite: Make sure you understand the capabilities and limitations Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? Ease of member experience, accurate financials, intuitive processes for our staff. Review collected by and hosted on G2.com. Show More Response from Jessica Jacobs of MemberSuite [Editedit](https://www.g2.com/survey_responses/membersuite-review-2238451/official_response/edit) Thank you so much for your feedback and for sharing your experience with MemberSuite. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the importing functionality and limitations you are experiencing. We are continuously working to improve our software for a more effective, efficient and easy experience. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! 11/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CR Catherine R. CFO Small-Business (50 or fewer emp.) 10/24/2024 "Generally - a very good AMS product" 4/5 What do you like best about MemberSuite? back end accounting is very sound; deferrals are possible and reporting is easy to run and understand; customer support has been invaluable; it has many modules that an organization could fully utilize; customizations are possible and are sound Review collected by and hosted on G2.com. What do you dislike about MemberSuite? it's very "rigid", you can't enter credits without them being an overpayment; the deferrals and AR modules are not very adaptable to "real" life; cancelling invoices is always a crapshoot if it's done correctly Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? integrating outside transactions via API Review collected by and hosted on G2.com. Show More Response from Jessica Jacobs of MemberSuite [Editedit](https://www.g2.com/survey_responses/membersuite-review-10407590/official_response/edit) Thank you so much for your feedback and for sharing your experience with MemberSuite. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the credits and invoice functionality. We are continuously working to improve our software for a more effective, efficient and easy experience. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Current UserValidated ReviewerSource: Organic PA Pam A. Member Services Coordinator Small-Business (50 or fewer emp.) 11/6/2024 "Membersuite User" 5/5 What do you like best about MemberSuite? Easy to navigate. User friendly for the most part. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? Sometimes it's not easy to void a transaction. Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? User. Review collected by and hosted on G2.com. Show More Response from Jessica Jacobs of MemberSuite [Editedit](https://www.g2.com/survey_responses/membersuite-review-10462829/official_response/edit) Thank you so much for your feedback and for sharing your experience with MemberSuite. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the transaction functionality. We are continuously working to improve our software for a more effective, efficient and easy experience. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Validated ReviewerSource: Organic ![Holly N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly N.") HN Holly N. Project coordinator Small-Business (50 or fewer emp.) 7/28/2022 "Membersuite usage in association management" 3.5/5 What do you like best about MemberSuite? I like the multiple tabs and abilities for searching specific transactions. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? Not intuitive - I'm used to hitting enter after typing in a search and on this platform I have to select "search" instead Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? Helping track memberships and event registrations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 3/16/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Management" 0/5 What do you like best about MemberSuite? It's not user friendly or intuitive. It is highly customizable but since nothing works consistently that really doesn't much matter. The API is difficult to program and my staff hates it. We have invested tens of thousands of dollars into the program and thousands of staff hours try to learn, customize, and specialize the software to our needs. To no avail. Save yourself, stay as far away from this program as possible. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? Extremely glitchy. Primary functions like event registration and the customer portal are constantly broken. Representations about the availability of features are flagrantly deceptive. Extremely problematic investment for our company. Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? We wanted a fully integrated database that could manage all aspects of our operation. We've had to return to using the same fragmented tools we were using before because MS's systems don't work as advertised. Review collected by and hosted on G2.com. Show More 3/16/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/27/2021 "The Good, The Bad, and the Ugly" 1.5/5 What do you like best about MemberSuite? It looks clean and useful. It is user-friendly once it is set up. The advanced search is a great function. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? 1. It is a SQL-based program that tries to work like a business objects system, which is a technical way of saying it is trying to fit a square peg in a round hole. It leads to a lot of issues. 2. They claim EVERYTHING is a customization so they can charge you a lot of money to do it. 3. It breaks all the time. They will "fix" something and in the process everything else will break. They don't seem to want to do testing on things before putting it into production. 4. Customer Service is the worst. You think comcast has bad customer service, you haven't experienced MemberSuite customer service yet. Their customer service support team acts like gate keepers to prevent the rest of the team from fixing things. We give them examples, specifics, and pictures and VIDEOS of issues happening, and they will respond that it isn't happening. I went a month going back and forth with them on an issue they insisted wasn't happening only for them to realize it is happening to all of their clients. It was a system wide bug. They didn't even follow up with me to tell me. They posted it on their site and acted like THEY found the issue and fixed it for us all--when we all know it was the clients that found it months ago and fought them to be listened to. This is literally how they respond to every single issue. Something tiny that takes them minutes to fix will take a month because they will fight you on it. They also will close tickets on their own the day you put in the ticket. To get anything accomplish at all--no matter how tiny--we have to put in a ticket, immediately follow up with a email to our rep and then contact a VP we know to push the team to actually do the work. 5. They are always looking for the next big thing or the next innovation. They want the flashy new toys. They do all this at the expense of their current base product. They want to acquire different pointless technologies they think look cool, but their main thing--the membership database--does not work. Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? it is a membership database Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 11/2/2021 "Great program for a variety of tasks" 4/5 What do you like best about MemberSuite? The membership functions - dues billing and tracking, joining, members on the roster....just the overall membership functions Review collected by and hosted on G2.com. What do you dislike about MemberSuite? Customizing reports can be a bit complicated for non-tech people Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? keeping membership listings up to date,billing and tracking dues. By being able to do this the benefits have been in making sure our members are up-to-date with payments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") AC Verified User in Cosmetics Small-Business (50 or fewer emp.) 8/4/2020 "Highly Customizable" 3.5/5 What do you like best about MemberSuite? Membersuite is a robust, cloud-based system that allows associations to customize everything from reports to events to membership categories. If your association has a lot of specific idiosyncrasies this is the database system to choose. Additionally, they have several in-person training sessions which our staff has found very helpful over the years. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? Because the system has so many customizations, there is a bit of a learning curve with the system. Review collected by and hosted on G2.com. Recommendations to others considering MemberSuite: Membersuite is a robust, cloud-based system that allows associations to customize everything from reports to events to membership categories. If your association has a lot of specific idiosyncrasies this is the database system to choose. Additionally, they have several in-person training sessions which our staff has found very helpful over the years. Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? We needed a system that would allow our members to register for events as well as maintain a database for our staff. MemberSuite allows this for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kyle N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle N.") KN Kyle N. Director of Finance Small-Business (50 or fewer emp.) 12/11/2018 "Review of Finance and Fundraising in MemberSuite" 0/5 What do you like best about MemberSuite? I am told the API is very useful. From a finance perspective, I had our IT team build something that allows me to build a query in MemberSuite, save it, and then I have a link that I can use to download updated data on-demand. I like the flexibility of building custom queries. The functionality is confusing for some, but once you learn it, it is powerful. Review collected by and hosted on G2.com. What do you dislike about MemberSuite? Nearly every aspect of the financial and fundraising modules is flawed. It is a rare month I am able to close the period without having an issue. Customer support is of very little use. We have support tickets dating back months and years with unresolved issues. Here are just a few examples: - We have long since given up on trying to get our inventory to calculate correctly in MemberSuite after years of support tickets going back and forth. We do it all by hand now. - We were told before we initially purchased the product that it would support multiple merchant accounts (i.e. one for our association and one for our foundation). We went more than 3 years without being able to process a single transaction in the foundation account. Finally, after that time we are now able to process some transactions, but recurring monthly pledge payments only work for as long as no changes are made to the credit card. If the card is canceled or expires, it cannot be updated, and we move the payment over to be processed directly in the merchant account and entered manually into MemberSuite later. - Record keeping in the fundraising module is not comprehensive. If a gift is entered and later needs to be adjusted (e.g. a check bounced or ACH was returned), the easiest way to make that adjustment is to unpost a previous period, unpost the batch, void the gift, repost the batch, repost the period, redownload the batch, and reupload the batch into the financial system. - Cancellations and refunds do not work particularly well. There has been an ongoing issue where if a conference registration is canceled and there are add-on sessions attached, the deferred revenue calculation effectively cancels it twice, and you wind up with negative revenue rather than zero. - Not specific to finance, but a global issue is with membership flowdown. Our memberships are primarily organization-based, with individuals receiving member benefits by virtue of being associated with an organization. Membership benefits should flow down from the organization to individuals, but there are times when this flowdown can take minutes, hours, weeks, or months. This has implications for finance when someone who should have received member benefits registers for something at the non-member rate, and we later have to make adjustments to grant them the member rate. This ties back to the issues with cancellations and refunds. Customer support is not particularly helpful with any of these issues. If one of us encounters an issue that is not cut-and-dry, we have taken to tackling it as a team. We have one person watch over the shoulder of the other so that when something goes wrong there is another witness to what actions were taken to lead to the issue. In other cases where there is an issue that we find, we often have to leave it "broken" because if a support ticket is submitted after we have already taken action to rectify the issue, the response is that it is no longer broken and does not require MemberSuite's attention. There are many issues that we cannot appropriately submit for MemberSuite's review because if it directly impacts a member we will not leave it "broken," and thus MemberSuite will not investigate further. For all of these issues, we have developed complex workarounds that slow down our day-to-day business. There are certainly many other issues I am forgetting because these workarounds have become second nature, when ideally the system we own should be performing many of those tasks for us. Review collected by and hosted on G2.com. Recommendations to others considering MemberSuite: Do your own comparison shopping by speaking to some current users with knowledge of the finance and fundraising modules. Make sure the finance and development staff have in-depth conversations about specific functionality that would impact your organization. Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? For the finance team, MemberSuite creates more issues than it solves. The system was designed with an ideal world in mind. When faced with reality, however, its processes break down quickly. Review collected by and hosted on G2.com. Show More 10/15/2019 Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/14/2020 "Executive Director" 5/5 What do you like best about MemberSuite? Customer Service and Responsiveness to Requests Review collected by and hosted on G2.com. What do you dislike about MemberSuite? We had some very complicated data to download and untrained staff. But, MemberSuite came to the rescue. Review collected by and hosted on G2.com. Recommendations to others considering MemberSuite: If you are looking for a platform to manage your member information and communication, consider MemberSuite Review collected by and hosted on G2.com. What problems is MemberSuite solving and how is that benefiting you? Our seminar registration process was streamlined. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about MemberSuite? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MemberSuite ](https://www.g2.com/products/membersuite/discussions/new) GU Guest User • Last activity over 4 years ago What does MemberSuite do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-membersuite-do) [ View all Discussions ](https://www.g2.com/products/membersuite/discuss) ## Pricing Options Pricing provided by MemberSuite. ### MemberSuite AMS Starting at $15,000.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/membersuite/pricing) MemberSuite Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9bf501733b97de60e04333f8b3acc008/imis.png "Product Avatar Image") iMIS 4.2/5(244) [ Compare Now ](https://www.g2.com/compare/membersuite-vs-imis) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9358fef240ea2106e52af59394b7e6f9/personify-corp-memberclicks.png "Product Avatar Image") MemberClicks 3.8/5(51) [ Compare Now ](https://www.g2.com/compare/personify-corp-memberclicks-vs-membersuite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e532d93b2447bd9b9e08dc4174486fd1/fonteva-for-associations.png "Product Avatar Image") Fonteva 4.5/5(45) [ Compare Now ](https://www.g2.com/compare/fonteva-for-associations-vs-membersuite) ##### Categories on G2 [Professional Association Management](https://www.g2.com/categories/professional-association-management) ##### Explore More [Which construction collaboration tools integrated with Autodesk Construction Cloud eliminate email transmittals and create a single source of truth for project data?](https://www.g2.com/discussions/which-construction-collaboration-tools-integrated-with-autodesk-construction-cloud-eliminate-email-transmittals-and-create-a-single-source-of-truth-for-project-data)[Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[Best customer service automation tools for small businesses](https://www.g2.com/discussions/what-is-the-best-customer-service-automation-tool-for-small-businesses) [User-friendly accounting software with payroll capabilities](https://www.g2.com/discussions/what-s-the-most-user-friendly-accounting-software-with-payroll-capabilities)[What is the leading password management solution for office use?](https://www.g2.com/discussions/what-is-the-leading-password-management-solution-for-office-use)[Best CPaaS system for mobile development](https://www.g2.com/discussions/best-cpaas-system-for-mobile-development) [Show MoreShow Less](javascript:void(0);)