Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Membersuite AMS"
3.5/5
What do you like best about MemberSuite?

I love the open API and the overall flexibility and configurability of the software. It is flexible and helped us consolidate appx. 10 data silos. They have a good support team in general and they have quality customer success reps/support, and I have really great insight into our data and can mine it in many ways. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

They are launching a new portal (member-facing portion of the software), and we are excited for that, as their current portal is not responsive design (the new one is). Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Technology that makes us more efficient"
5/5
What do you like best about MemberSuite?

Web-based platform allows for ease of access and positive end user experience Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

Lack of self-service support solutions. Access to recorded webinars on various functions ranging from simple to complex would cut down on our need to contact the Support Team. Glitches seem to be common but the support team works to make corrections quickly Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Verified User in Building Materials
Small-Business (50 or fewer emp.)
"Robust, Configurable and Extensible "
4.5/5
What do you like best about MemberSuite?

MemberSuite is extremely extensible and easy to configure Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

The lack of updated and detailed documentation. Review collected by and hosted on G2.com.

Michael R L.
ML
Michael R L.
Chief Operating Officer
Education Management
Small-Business (50 or fewer emp.)
"Great AMS at a Reasonable Price"
5/5
What do you like best about MemberSuite?

Full featured and a large number of modules to select from to customize it to our association.

We transitioned to MemberSuite's AMS platform last July (2016) and have been going through the expected learning curve and activation of 14 modules over the last 10 months.

The AMS platform is extensive and comprehensive and quite good on many levels. As we evaluated various AMS platforms over the course of a year (2015) we determined that MemberSuite was a really good value, with great capabilities, and represented a reasonable investment for an association of our size.

We have 10,000 members, 100,000+ member records, 35 Affiliate chapters, a foundation that raises money and an extensive website with content, and products to sell in our online bookstore. We have a very active consulting practice and we do grant work so all of these projects and financial transactions needed to be tracked and recorded in our AMS platform. We do mailings to over 40,000 stakeholders each month and use the email clients that are integrated with MemberSuite to do thousands of monthly marketing emails.

MemberSuite also subscribes to the mantra of constant improvement so they are continually in the process of updating and improving their modules on an ongoing basis. We appreciate that and appreciate that we have been asked our opinion along the way so the upgraded modules are made better and better with user input.

I can strongly recommend MemberSuite as a very capable system, well priced and undergoing constant improvement. The customer support and response is a strong suite and they continue to work with us to make MemberSuite the best AMS it can be. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

MemberSuite experienced a great spike of growth during 2016 and had some growing pains but has responded well and out open items list is growing shorter by the week.

Some of the modules are version 1 modules and are currently being rewritten, which is good. We would like to be more involved in the design phase than we are. Developers rather than Users still dominate the conversations and it should be the other way around. To their credit though, MemberSuite is constantly improving. Review collected by and hosted on G2.com.

Laura W.
LW
Laura W.
Vice President of Education and Membership Development
Hospital & Health Care
Mid-Market (51-1000 emp.)
"MemberSuite is a great value!"
5/5
What do you like best about MemberSuite?

MemberSuite is a perfect solution for our association and a great value for the money. We just recently went live with the platform and have all our staff up to speed on how to use most of the features. The implementation team was very thorough in getting the platform set up for our specifications and taught us how to create custom fields and customize the customer records, so we can continue to customize the experience for our unique association needs. I would highly recommend this AMS! Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

System updates can break some features, but the staff are responsive to addressing the issue. Review collected by and hosted on G2.com.

Lakisha B.
LB
Lakisha B.
President
Small-Business (50 or fewer emp.)
"Very happy with our AMS"
5/5
What do you like best about MemberSuite?

Customer Service!! Ability to customize the software to our exact needs, innovation, always making improvements and looking at customers for ideas and solutions. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

Had a few hiccups with the system a few months back but rectified it promptly. Review collected by and hosted on G2.com.