Our independent non-profit has institutional members and therefore required an association management system that could be structured to support those members, with flowdown of benefits for the individuals at those organizations. MemberSuite does that and so much more. We did not require any custom configuration during implementation or after. The customer support team is incredibly responsive and always willing to jump on a call to go over a feature or answer questions. During monthly calls with our customer support manager (CSM) we are updated on upcoming releases, changes, and have the opportunity to ask questions and discuss options. Review collected by and hosted on G2.com.

MemberSuite has an API which is helpful for things like connecting with other systems (Higher Logic, for example). We can use the API for importing contacts (with technical support on our end) and are hoping that MemberSuite offers more control over importing soon. Review collected by and hosted on G2.com.

The staff are passionate, knowledgable and friendly. They are hardworking, have had to solve a lot of problems remotely and are very patient. Review collected by and hosted on G2.com.

Its taken a long time to go live. This is my 2nd Engage and we still haven't gone live. Review collected by and hosted on G2.com.

I really like the way that our CSM, and the entire MS team, works with us as our partners. There has been a lot of change inside of MS recently and you can really feel those powerful shifts. Review collected by and hosted on G2.com.

Not being able to take foreign currency payments is a big downside Review collected by and hosted on G2.com.

The possibilities it has, the diy reports Review collected by and hosted on G2.com.

Implementation and training was a serious struggle for us. I took over 6 months for us to be even comfortable with the ability for MS to record transactions correctly. Review collected by and hosted on G2.com.

The search feature is my absolute favorite aspect of Membersuite. It allows one to easily find information within all the modules. Plus, you can save searches that you frequently use so that you have easy access to.

I also like the portal forms. These are forms that you can create for your users to complete. I have used them for election ballots, award nominations, and to gather other information that membersuite does not include. Once you are ready to collect the results from these forms, you can pull a report in minutes and have all the information you need at your fingertips. This feature is a great time effiecient resource Review collected by and hosted on G2.com.

Not always user-friendly. At times, information is not always where you think it is and this gets frustating because it can take longer to locate the information you need. Review collected by and hosted on G2.com.

A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product. Review collected by and hosted on G2.com.

MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently. Review collected by and hosted on G2.com.

I think over the last year they have drastically increased their support and customer services. Support tickets are answered in a timely manner. Now that I have had a couple years in the system and can understand how reports work it is a great tool. Review collected by and hosted on G2.com.

It is a hard system to learn and takes a while. I do not like the member portal (we also still haven't gotten the upgraded version). The CRM module is lacking. Review collected by and hosted on G2.com.

I like the new Report Studio and the easier use of hte interface. Review collected by and hosted on G2.com.

I dislike the Advance Search method. If you don't know what to put in the fields, you can't look for it.

It would be helpful to have "cheat sheets" or other type of documentation on short cuts, frequent tabs or links, or a list of common terms. Review collected by and hosted on G2.com.

Being able to write queries and interpret data is easier than in our former AMS. Review collected by and hosted on G2.com.

Challenges with customizations - specifically when upgrades occur our customizations aren't always easy to upgrade however, there's been an improvement recently. We still have to test our processes carefully after a major update which is probably recommended with any AMS however this takes up staff time and effort. Review collected by and hosted on G2.com.

The people at MemberSuite are great to work with. They are patient with our many questions and take the time to explain their answers. I can count on a quick response when I submit a support ticket and I can always send an email to our Customer Success Manager for a quick question. Review collected by and hosted on G2.com.

We've been with MemberSuite for about a year now and any issues we've had have been quickly addressed so at this time I have nothing I can think of that I really dislike. Review collected by and hosted on G2.com.