Julia T D.

Sr. Vice President

Small-Business (50 or fewer emp.)

6/24/2019

"Great System That Does it All"

4.5/5

What do you like best about MemberSuite?

There are many things to like about Membersuite. The reporting function is excellent, and lets us pull all the data we need for making decisions about program development, marketing and member services. The customer portal gives our members and customers easy access to their accounts, and the ability to configure the system to our specific requirements is almost like having a customized system. It is the most comprehensive system our association has eveer used in my 30+ years of managment here. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

There is a steep learning curve in the beginning, but fortunately, there is good support from the Membersuite Team. For organizations who do not have a robust IT department, Membersuite offers an affordable Administrative Services option after implementation to make sure that the organization continues to have dedicated support to assure a successful transition to Membersuite. Sometimes the system is less intuitive than it could be, but Membersuite is continuously improving their product. One area, which would be my top priority for further development is the finance module. This module tracks transactions but is not a full-blown financial system. It requires integration with Quickbooks or some other program for complete financials. While this works, it would be ideal to have a complete financial package included. Using custom reports, even without the integration with another package, it is possible to pull any financial data that may be required. Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

Membersuite is an excellent system, and it is very useful for our organization. Our chief recommendations would be:

1. Be very clear on what you need to transfer when you move data to the new system.

2. Understand that in Membersuite there may not be a 1:1 correlation with your legacy data and Membersuite so there may be areas you will need to address after the transfer.

3. Make sure you have a solid understanding of the financial module and how it operates. It tracks all transactions, and it requires the use of Quickbooks or another platform to manage payables and full financials.

4. Do not go live until you have tested the system thoroughly to make sure you have things set up as they should be.

5. Designate one (at most 2) staff to be super-users and restrict usage by others only to those areas pertaining to their specific job roles, at least until they can be fully trained. Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

The list is too long to include everything, but here are the top 10:

1. The need to have dual entry into the AMS and the finance module (Quickbooks)

2. The ability to easily set up discount codes to manage variable pricing for different categories of customers.

3. The ability to manage exhibitors within the AMS system.

4. The ability to coordinate awards and competitions within the system.

5. Elimination of the need for manual entry of all customer purchases and registrations for event.

6. CEU and certificate management

7. The ability of members to update their own information and maintain a more up to date customer database, and automatic emails to confirm renewals, etc..

8. Event setup is integrated with the customer database for ease of tracking registration and automatic registration confirmation, as well as management of tiered pricing and hotel registrations.

9. Elimination of the need to maintain multiple spreadsheets in order to track data.

10. Significant time savings on almost every aspect of managing the day to day work of the organization.

10+1. Time savings for staff in every area of our operation. Review collected by and hosted on G2.com.

Matthew L.

Database Administrator

Mid-Market (51-1000 emp.)

3/26/2019

"MemberSuite: customizable, user friendly, and the best CRM/AMS I've used."

5/5

What do you like best about MemberSuite?

The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory. Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

A much more user friendly database/crm than we had used before. Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

I'm the database administrator for a member-based non profit organization. We've been on membersuite for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals. Review collected by and hosted on G2.com.

Monica O.

Program Administrator

Small-Business (50 or fewer emp.)

5/9/2019

"MemberSuite in a nutshell"

4/5

What do you like best about MemberSuite?

I like that the system is completely customizable, so whatever your business needs, they can alter the set up to make it happen. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

The system being completely customizable is a double-edge sword because there are so many options, it is easy to get confused and difficult to remember all the steps to set something up. Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

I would just make sure you do your research. They have a lot of functionality with the software but it takes a lot of time to get things set up and configured. There are also so limitations in some of their modules that I would consider a mile wide and an inch deep. Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

We run our membership, awards, scholarships, events and abstracts through membership. THe benefits we have seen from this is that all our data is in one place. It is easier to market to a target audience and to have a better idea of how our members are interacting with us. Review collected by and hosted on G2.com.

Michelle M.

Member Services Specialist

Small-Business (50 or fewer emp.)

5/8/2019

"Michelle Mora's MemberSuite Review"

4.5/5

What do you like best about MemberSuite?

The support team is very responsive and is able to answer my questions in a very timely manner. The system is faster than when we first started four years ago. We also like working with our CSM, Julie. I'm impressed and excited about the upcoming enhancements to the system and feel that it will be more robust. It's nice to see how much the MemberSuite team is listening to our suggestions. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

The customization can be a bottleneck when we have certain needs that our members are requesting. Sometimes the system requires us to flush the cache in order for updates to be made and that requires us to contact the support team to make that request. The level of transparency in regards to how long new enhancements will take (i.e. the new portal) can be improved upon. Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

Confirm the migration data is accurate in order to promote a smooth migration; understand that customization will be required and there are additional costs affiliated with it Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

We are able to quickly register participants for events and provide them with a list of their earned continuing education credits with a few clicks of the mouse. Much faster than our old paper system. We are also able to create searches and receive data quickly. We are hoping to solve our custom billing run/process this year. Review collected by and hosted on G2.com.

Verified User in Law Enforcement

Small-Business (50 or fewer emp.)

2/27/2019

"MemberSuite User Review"

2.5/5

What do you like best about MemberSuite?

The reason we went with MemberSuite is because we needed an AMS that was almost completely customizable and able to accommodate our uniquenesses as an association - MemberSuite is built for that. The reporting tool is robust and the scaleability will be good for us in the future. It is a great product with extraordinary potential. The API was easy to use and continues to make working with 3rd parties easy. We have MANY uniquenesses as an associaitonWe are glad we switched from our current AMS to MemberSuite. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

As with bringing on board any new product, there is a definite learning curve but we are working hand-in-hand with MemberSuite to Review collected by and hosted on G2.com.

Tammy P.

Director of Customer Service

Small-Business (50 or fewer emp.)

5/9/2019

"MemberSuite"

4/5

What do you like best about MemberSuite?

Easy to process data reports, invoicing is so easy, account changes are simple and I love that we can customize our screens and reports on the dashboard. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

A lot of touch points to keep the data up to date, i.e., even though we select member roles, we still have to update the number of members to bill for. This seems redundant and adds more work Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

This software will assist you in restructuring your business flow in a way that makes sense today!

It is an investment in your future and your growth and your data management, event management and so much more. Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

Staff time, efficiency, easier invoicing, customers have control of their accounts. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

5/9/2019

"education coordinator"

3.5/5

What do you like best about MemberSuite?

all info across departments at fingertips. very helpful when verifying membership. there has been some resistance from older employees but we have been live for a little over a year and they are finally starting to come around. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

i dislike the amount of clicks most things take to get where to need to go. I wish there was 1 set way to go about doing things sometimes. That would make it easier to set procedures for everyone to follow. I also which it was easier to create custom billing. For my specific needs we have classes and some are billed per person and some are billed on the whole but I still need to be able to record attendance records. Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

be Patient and take the time needed to learn the system. Its a large system and there is alot to learn but it will be worth it Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

the benefits we have noticed have been the information that everyone is able to access very quickley Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/8/2019

"MemberSuite AMS Review"

4/5

What do you like best about MemberSuite?

The versatility and robustness of this AMS is a huge benefit. Many different types of modules reside in a central repository for you to access allowing you limit the number of tools needed for your business (and pull in fields from across different areas into the same search/report). Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

Due to the system's robustness and customizability, it is time consuming to learn how to use to sytem admins (especially for those with little previous AMS/CRM experience). Lots of trainging and learning was required to navaigate the system (not very intuitive). Review collected by and hosted on G2.com.

Recommendations to others considering MemberSuite:

View many different demos before choosing the best system for your organization/association. There isn't a "one size fits all" solution for everyone, so identify your needs and prioritize what's most important to your specific needs. In our case, MemberSuite was the AMS solution that worked best for us. Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

We use the CRM, membership, events, committees, and career center modules the most. This allows us to store our member contact information in the same location that they renew their membership and register for our events (as well as upload their resumes and search our corporate partner's job postings). As a small non-profit with a limited staff, this is a huge resource for us. We are excited that MemberSuite will be able to grow with us as we expand and wish to utilize more features. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/25/2019

"MemberSuite Provides Very Customizable Product, Right out of the Box"

4/5

What do you like best about MemberSuite?

I really like the ability to build reports around membership. In our last AMS system, there was literally only one member report export we were allowed to use based on how valuable the data contained therein was. I can use MemberSuite to build custom reports, deliver those to members or volunteer leaders on an automatic basis and with the output columns that I choose. Truly helpful stuff. Wish I could even think of a world without it. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

Occasionally have found some weird integration issues either with CSS from our site having unintended consequences on column display for the user, or slight SSO issues with Higher Logic. However Support at MemberSuite is very helpful to address and fix what is probably something that is our issue or comes from our code or portal side fixes. I would also say that there are potentially *too* many things in Membersuite, which is both a blessing and curse. We came from such a simple system that having all the bells and whistles that Membersuite allows for, and staff can get lost in which pathways to take, which buttons to press, and where they need to connect the dots to make a module function like Awards/Competitions judging. However, these additional features can also be great, because the product can serve many styles and types of organizations with all of these options available right out of the box. Review collected by and hosted on G2.com.

What problems is MemberSuite solving and how is that benefiting you?

MemberSuite solved many business problems we had with our old AMS. It lives separately from our website, which our old AMS did not. It provides many more reports and additional options to customize than our past system. It contains items like awards and proposals collections and judging which we formally used a different system for. It also integrates with our email client which our old system did not, making communications easier for me and my team. Review collected by and hosted on G2.com.

Erin B.

Member Support Coordinator

Small-Business (50 or fewer emp.)

5/8/2019

"Onward and upward"

3/5

What do you like best about MemberSuite?

I like the product, I am a visual leaner and I feel like i can really learn easily with the system with the right directions. The event aspect of the system is great for what we need to with our association. Review collected by and hosted on G2.com.

What do you dislike about MemberSuite?

I believe customer service response time can be faster and more detailed. Not getting an answer 3-4 days later is a little unacceptable. Lets get better here! As they are talking in the general sessions about pictures or screenshots, it would be nice to get those also, i have not. Review collected by and hosted on G2.com.