AA

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

11/21/2023

"It's a great system for launching a new subscription based product"

5/5

What do you like best about MemberSpace?

The customer service response time. Quick and friendly help at hand when I'm confused or lost on a specific query that I can't find in the FAQs. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

There are some limitations on the plans (i.e. I wanted to delay the billing start date), and some clearer details for customers using coupons would be great. Review collected by and hosted on G2.com.

KT

Kerstin T.

Small-Business (50 or fewer emp.)

2/11/2024

"Outstanding customer service"

5/5

What do you like best about MemberSpace?

I had a fantastic customer service experience. I was under a strict deadline over the end-of-year holidays and needed extensive help. Customer service was highly responsive and provided the information and technical support I needed to achieve my goals. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

There's nothing I can think of at this time. Review collected by and hosted on G2.com.

EN

Evan N.

Small-Business (50 or fewer emp.)

12/4/2023

"Customer Support"

5/5

What do you like best about MemberSpace?

Writing this review to shout out the customer service team! In particular, Chelsea Park. Did a fantastic job helping me with a complicated issue! Fast responses, well mannered, etc. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

The only issue is the pricing for the professional plan. Currently working around the lack of features I don't have ATM because it's too expensive to upgrade to get them. If this was a lot cheaper, I would have signed up for it already Review collected by and hosted on G2.com.

RG

Rick G.

Small-Business (50 or fewer emp.)

1/12/2024

"Great application and super support communications. Perfect for small or large organizations"

5/5

What do you like best about MemberSpace?

Affordable and great support as we started our journey Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

Some of the advanced features are beyond our financial budget Review collected by and hosted on G2.com.

KO

Kenneth O.

Analyst

Small-Business (50 or fewer emp.)

2/5/2024

"Great, platform is easy to use and Chelsea Park is very helpful and responsive."

5/5

What do you like best about MemberSpace?

How easy the platform is to use and adjust. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

Not much to compain about satsifies all my website needs as of now. Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

9/13/2023

"Incredible customer support"

4.5/5

What do you like best about MemberSpace?

There are two very helpful things about MemberSpace: it's highly customizable, and the responsiveness *and* helpfulness of the customer support is terrific. From what I can tell, my website would not have existed without Memberspace. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

The only downside of Memberspace that I've experienced is that I use it on Squarespace, and Squarespace newly has a native feature that seemingly allows you to accomplish much of the same. I'm not using it because I don't want to require my users to migrate their accounts from a Memberspace to Squarespace account, and I don't know whether Squarespace's option is as customizable as Memberspace's, but if it weren't for account migration, I would explore the native features on Squarespace. I also reeeeeeeally wish that my analytics exports would show engagement in particular timeframes, not just cumulative/aggregate engagement. I want to be able to tell it to export a report showing how many member pages my users viewed in the last week, not just how many they've viewed across all time. I can't do cohort analysis without that. Review collected by and hosted on G2.com.

What problems is MemberSpace solving and how is that benefiting you?

My team has a very small budget for web development. We couldn't have developed a custom solution for integrating user accounts into a website, so Memberspace's ability to work with Squarespace helped us do something essential that we couldn't have done before. Idk whether that's true anymore because of Squarespace's Member Areas feature - I consistently wonder whether we could migrate to that so that we have everything on a single platform, but that's a lot of work and I also don't know whether Squarespace can do all that Memberspace can, so it hasn't been worth it. Review collected by and hosted on G2.com.

AP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

3/15/2024

"Great system and great support!"

4.5/5

What do you like best about MemberSpace?

Memberspace integrates really easily with Squrespace. Super easy to impelment with my website (on Squarespace) and their Customer Support was great! I've only had to use it twice, but both times it was super helpful. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

Some of the automated messages aren't working well for me. Review collected by and hosted on G2.com.

AP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

9/22/2023

"Memberspace leads with Customer Service"

5/5

What do you like best about MemberSpace?

Memberspace makes hosting a members only website very easy. Implementation is seamless, their UI requires little to no developer knowledge, and their customer support is fantastic. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

If you're using Memberspace to protect multiple websites, navigating between them as a backend user is a minor hassle. Review collected by and hosted on G2.com.

What problems is MemberSpace solving and how is that benefiting you?

We have been using their system to protect two seperate and relatively large websites for several years. Our Membership tiers are complex, offering a combination of resources to varied customer profiles, and the flexibility offered in Memberspace is the only reason we've been able to manage it. It's as simple as creating a memberhship tier, setting a price point, and selecting the page/pages that this tier will be enabled to access. The payment system integrates seamlessly with Stripe. If you're trying to get a paid subscription site off the ground, look no further. Review collected by and hosted on G2.com.

AS

Andy S.

Charity Director

Small-Business (50 or fewer emp.)

9/13/2022

"Member Space fulfils most of our needs as a small UK Charity. Reliability and good customer service"

5/5

What do you like best about MemberSpace?

Its reliability. We use it in UK schools to provide MP4s song resources. We have never had one complaint from a school. The link with Vimeo works seamlessly. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

We would like the export facility to be improved to include name, email, account creation date, # of logins, # of member page views, # of content link views, and the # of content link downloads. Review collected by and hosted on G2.com.

NH

Noah H.

Head of Community + Content, Founder

Small-Business (50 or fewer emp.)

2/20/2024

"Love it!"

5/5

What do you like best about MemberSpace?

The support team! They are always quick to reply. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

It could be a bit better designed and easier to understand :) Review collected by and hosted on G2.com.