CL
Christopher L.
Enterprise (> 1000 emp.)
"User Friendly Interface and Excellent Customer Service"
5/5
What do you like best about MemberSpace?

MemberSpace is an easy-to-use, secure platform that we were able to integrate with our existing web site. Over the course of the last four years, we haven't had one problem. The best part of MemberSpace is their customer support. Great response times. They always provide solutions and/or answers. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

Honestly, I can't think of one negative thing to say. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"So far, so good"
4.5/5
What do you like best about MemberSpace?

Once you set everything up, you don't have to worry about it too much. I also really like that I can use it with Monday.com via Zapier so that I can keep track of memberships. As well, I use the Community Box integration for listing and mapping our members. However, I've been particularly happy with the support that I'm getting. Chelsea has been really helpful and easy to work with! Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

It was a little bit difficult to set it up. I remember having to reach out to support a number of times, but now I can't even imagine what the issue was because it seems like this is a fairly easy platform to work with. Review collected by and hosted on G2.com.

AI
Andy I.
Small-Business (50 or fewer emp.)
"Good product, Amazing customer support"
5/5
What do you like best about MemberSpace?

Following the simple and clear documentation it look me about 5 mins to integrate memberspace into our Squarespace site. During the next steps Jen in customer support has been simply amazing in terms of the responsiveness and helpfulness. The experience couldn't be more different to our previous membership platform (LoveAdmin). I'm very impressed so far and I think Jen will help me through the few remaining teething issues. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

In general, the system is very powerful and easy to use, but there are a couple of admin feature-lettes which are missing and would be helpful - but no show-stoppers so far. Eg. viewing members in a sortable grid would be good but the workaround of export to excel is very simple (ne click) Review collected by and hosted on G2.com.

Andreas A.
AA
Andreas A.
Small-Business (50 or fewer emp.)
"Best option available - great support and affordable - looking forward to improvements"
4/5
What do you like best about MemberSpace?

Great customer support - always friendly, patient and fast. Especially Chelsea Park!

Fair customer policies and procedures, for example not charging pre-launch. Easy integration into Duda website builder. Mostly intuitive user-interface for admin, personalization and user touchpoints. Affordable scalability. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

In order of my business priorities and what I would presume is important for others:

1. Cannot adjust concurrent usage limits by plan - only for entire site. Please please please! I would pay your developers what I can afford to make this possible! I desperately need this. In my small brain, it seems like a simple, high-value feature considering that the functionality exists already for the entire site.

2. No alternative payment options (e.g. PayPal)

3. Can't create paid accounts with 100% promo without requiring credit card data.

4. Multilingual capabilities. Review collected by and hosted on G2.com.

TB
Tesia B.
Small-Business (50 or fewer emp.)
"The best way to put classes on your website"
5/5
What do you like best about MemberSpace?

Easy to use. Customer support is spot on and quick! Easy to integrate into my Squarespace website. I've been using MemberSpace for years and it has made me a lot of money! 😎 Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

I can't think of anything I don't like... Review collected by and hosted on G2.com.

LW
Lucy W.
Small-Business (50 or fewer emp.)
"Great support service, and simple to use."
5/5
What do you like best about MemberSpace?

The support received is brilliant, although I'm in a different timezone, the responses are quick, and really helpful and personable. Memberspace is easy to use, and has many features and also help functionality if you aren't sure about something. It works really well with my website. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

Nothing that I can think of currently... Review collected by and hosted on G2.com.

DS
Drew S.
Small-Business (50 or fewer emp.)
"User-friendly for someone without tech experience"
4.5/5
What do you like best about MemberSpace?

Memberspace offers a simple platform for non-Techy people like myself to sell products and services on their website. I started with Memberspace in 2017 and appreciate their user-friendly approach and the support their team provides when I have questions.

Over the years I have learned tips and tricks on how to be most effective and efficient. I'm happy to answer any question if you're an "entrepreneurs in the making" considering the platform. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

There are a couple of features that are a little bit less user-friendly however I have learned how to navigate those features. as with any business, there are costs, of course. However, you're getting a lot of bang for your buck with Memberspace. Review collected by and hosted on G2.com.

Sarah K.
SK
Sarah K.
Small-Business (50 or fewer emp.)
"Small Team, BIG Value + Support"
5/5
What do you like best about MemberSpace?

MemberSpace is an excellent tool for designers looking to add member website design to their services, but also easy enough for their clients to use post-project. The dashboard is laid out so that everything is at a glance; you have nothing to "go searching for" like some similar services. The way members can access your content and update their account information is a life-save for the admin and simple.

Lastly, I have to say nothing but kind words about MemberSpace's support team. My most recent member website project for a client had many moving parts. While their team is small, they were able to answer all questions I had as well as go above and beyond! I was in contact with one team member, specifically during most of my project, Chelsea, whose support was incredible. Every question was answered, and the support felt entirely 1:1.

I highly recommend MemberSpace's platform, team and business as a whole! Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

I haven't found many things I dislike about MemberSpace. There are some functions that I hope they roll out in the future, but for basics, their platform is a great solution. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Great platform for starting my member-based small business!"
5/5
What do you like best about MemberSpace?

The Customer Service is fantastic. I've emailed questions several times and have received helpful replies every time. It was easy to set up, and it has handled most everything I've needed as my business has scaled in size. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

I wish they'd make improvements to the report features. For example, I can pull a report of all of my members and the number of times they've viewed member pages over all time, but I can't see who has viewed a member page recently vs. several years ago. I'd like to have a better idea of useage based on recent views and not over their entire time as a user. I've requested this update, and am hopeful that this improvement is still in the works. Review collected by and hosted on G2.com.

BG
Brandon G.
Small-Business (50 or fewer emp.)
"Great turn-key solution for a solo entrepreneur."
5/5
What do you like best about MemberSpace?

Memberspace is simple and just works with my Squarespace membership website. Review collected by and hosted on G2.com.

What do you dislike about MemberSpace?

I can usually find a way to do what I want to do with the platform. That said, I wish there was a way to create unique automated emails based on which plan a member is on. At the moment every member gets the same email, regardless of what plan they are on. With the exception of the welcome email.

I also wish there was a way to restrict content when a member is on trial (without dripping). This would help me prevent against content scrapers. Review collected by and hosted on G2.com.