NJ

Nick J.

Director

Small-Business (50 or fewer emp.)

2/25/2022

"Great service from the team at Melu"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu have been providing us with leads generated from visitors to our website. It is a great service and has provided us with additional revenue for our business, which pays for itself. If you are looking for more customers and clients, then having Melu live chat installed on your website is well worth the investment. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Having a genuine person respond to the enquiries rather than an artificial automated response that you get when dealing with some supposed chat functions. Review collected by and hosted on G2.com.

CG

Christopher G.

D

Small-Business (50 or fewer emp.)

2/23/2022

"The best way to gain proper leads from your website"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu do our chat function on our website 24/7 with actual human beings - very professional service with great leads generated. All enquiries are dealt with immediately a very impressive service - thank you Melu! Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The fact that actual human beings reply to the chat function live. This adds real value and authenticity to our brand and business Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

There is nothing that we dislike, it is all good. Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

We can now see that customers use the site to book through. It also enables people to contact us without picking up the phone, making us much more convenient to reach. Review collected by and hosted on G2.com.

NT

Nick T.

M

Small-Business (50 or fewer emp.)

3/14/2022

"Great company to work with"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu provide a live chat team 24 hours a day on our website. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

They are polite, efficient and always willing to learn. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

I cannot find anything to dislike, if we ever have an issue I point it out, they correct it and we improve our live chat experience in doing so. Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

Our business means we see lots of confused buyers who do not know where to start. Melu provide that critical human touch to reassure people and forward to us any particularly challenging querstions from potential customers. Review collected by and hosted on G2.com.

CH

Clare H.

Owner

Small-Business (50 or fewer emp.)

2/18/2022

"very personable service"

5/5

Describe the project or task Melu Managed Messaging helped with:

Live chat on website Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

I am not a fan of chatbots at all and I don't know many people that disagree! to have a live person on the end of chat provides better service Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

I got a little confused on the setup. If everything could be included on one email that may help. Review collected by and hosted on G2.com.

Recommendations to others considering Melu Managed Messaging:

Get it! It is leaps and bounds above chatbots (chatbots never seem to answer my question!) Live chat does exactly that! Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

capturing traffic on website - engaging them into a conversation as can then understand what people are mostly searching for Review collected by and hosted on G2.com.

RM

Robert M.

Director

Small-Business (50 or fewer emp.)

2/18/2022

"Great service from Melu"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu answer queries on our website. This has increased the conversions from our website by about 100%. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Very responsive to queries. Great Service. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

Nothing! You do need to obviously tell them what you want! Review collected by and hosted on G2.com.

Recommendations to others considering Melu Managed Messaging:

Try it out. Nothing to lose! Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

People dont always like calling or filling in a webform. This gives them another way to contact us. Review collected by and hosted on G2.com.

PW

Paul W.

M

Small-Business (50 or fewer emp.)

2/21/2022

"A great value-add service for Clients!"

5/5

Describe the project or task Melu Managed Messaging helped with:

Provided a live chat service for website visitors Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The service provided out-of-hours help and support for clients and a means to acquire additional leads. Review collected by and hosted on G2.com.

DV

Derek V.

Head Of Business Development

Small-Business (50 or fewer emp.)

2/18/2022

"Brilliant service"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu captures the customers that would slip away. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Speed of lead and human intervention gives the customer confidence. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

Nothing to dislike a great bunch of staff. Review collected by and hosted on G2.com.

Recommendations to others considering Melu Managed Messaging:

Give them ago as a no brainer. Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

Staffing out of hours and the ability to interact before the customers leave our website. Review collected by and hosted on G2.com.

TT

Tania T.

Director

Small-Business (50 or fewer emp.)

2/20/2022

"Brilliant service"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu helped us to attract new clients via the website Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Easy to implement. Friendly and very helpful staff Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

Nothing to dislike. Melu provides perfect service Review collected by and hosted on G2.com.

Recommendations to others considering Melu Managed Messaging:

I have discovered that live chats work. Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

Answering the first client's questions. Persuading clients to contact us. Getting real clients communications Review collected by and hosted on G2.com.

PC

Verified User in Construction

Small-Business (50 or fewer emp.)

2/22/2022

"Valued Service"

4/5

Describe the project or task Melu Managed Messaging helped with:

Setting up live chat on the website, fielding customer inquiries. Answering questions where possible and passing relevant leads Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The time saved by our staff not having to field general inquiries, so that they can concentrate on prospect clients Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

It does take a little work to make sure the guys have the right answers but its well worth the effort Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

Benefits are it saves us time and captures possible leads where a person may not have completed the on-line form Review collected by and hosted on G2.com.

GD

George D.

Property Manager

Small-Business (50 or fewer emp.)

2/18/2022

"Great service provided"

5/5

Describe the project or task Melu Managed Messaging helped with:

Managing website chat Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Custom answers to FAQs, always generate referrals for you to chase for more complex questions, staff talking to clients remain professional Review collected by and hosted on G2.com.