What stands out to me about Meltwater is its ability to transform complex media and social data into actionable insights. I like that the company combines technology, AI, and customer focus to help businesses make smarter decisions in real time. Review collected by and hosted on G2.com.

If I had to pick one thing, it would be the learning curve that can come with such a feature-rich platform. But I see that as a natural challenge of a powerful product rather than a major drawback. Review collected by and hosted on G2.com.

The alerts have been integral for staying on top of breaking news regarding our association’s members Review collected by and hosted on G2.com.

Sometimes difficult to differentiate keywords based on context Review collected by and hosted on G2.com.

The comprehensive media monitoring that it provides from new outlets we would not normally be able to access outside The Bahamas. I also like how supportive my rep is and how they encourage me to fully utilize the features that are relevant to me. Review collected by and hosted on G2.com.

I have no dislikes about Meltwater. I am still learning the Platform, but so far it has been a great investment. I will definitely be using more features since attending the Summit and having the opportunity to have hands-on support. Review collected by and hosted on G2.com.

Reports dashboard and Influencers report Review collected by and hosted on G2.com.

The user interface can become less cluttered Review collected by and hosted on G2.com.

I like how accurate the data is and the AI summaries. Meltwater allows me to present accurate insights based on this data to my clients. It is more user-friendly, the support is great, and the cost is reasonable. The initial setup was very easy, and the support team made it very conducive. Review collected by and hosted on G2.com.

I wish the data could be collected in larger segments than the 15 month rolling period. Review collected by and hosted on G2.com.

Good service and invites to interesting events in the meltwater ecosystem Review collected by and hosted on G2.com.

Very complicated interface with lots of different sections that look similar but each do something slightly different. Not simple to us. Review collected by and hosted on G2.com.

I find Meltwater easy to use and intuitive. I also like the social media dashboard feature, which I've used at different places of employment. One thing that stands out is the simplicity of the initial setup since I was already familiar with the software, I just needed a login. I appreciate having everything in one place, like the media monitoring and database. Overall, I appreciate the features I've used. Review collected by and hosted on G2.com.

I don't get to use the social media dashboard, but I'm hoping that one day we might be able to. Review collected by and hosted on G2.com.

The Explore & Engage dashboards are user friendly and I like how the reports can be accessible for exporting to other solutions Review collected by and hosted on G2.com.

I wish there was more transparency on the "Reach" and "Earned Media Value" metrics Review collected by and hosted on G2.com.

The Meltwater team is incredibly helpful. They’re always looking for new ways to support our Communications team and help us stay as efficient and strategic as possible in our day-to-day work. Review collected by and hosted on G2.com.

The interface can feel a bit tricky at first, but once you get more comfortable with it, it’s great. Review collected by and hosted on G2.com.

The monitor and explore features are far superior to competitors. This really elevates our internal social listening and has allowed our social listening to inform wider brand and business decisions.

Meltwater team are very helpful and enthusiastic. They're communicative and always happy to help resolve issues or business challenges.

The platform useability and appearance are great. Review collected by and hosted on G2.com.

Publishing could probably use some work. Ability to add in-app music on Meltwater, upload carousels to TikTok and more would really help reduce the need to use in-app features for social platforms Review collected by and hosted on G2.com.