AN
Verified User in Computer Software
"Great service!"
5/5
What do you like best about Mellow?

Everything is straightforward and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mellow?

Lack of w8 tax forms usage instead of w9 without manual support. Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you so much for the kind words! We're glad Mellow makes paying your contractors worldwide straightforward.

We've also noted your point about W-8 tax forms, we'll pass it along to our team and see what we can do. In the meantime, our support team is always happy to help.

See how Mellow improved
Polina B.
PB
Polina B.
"The best solution for processing freelancers' tasks"
4.5/5
What do you like best about Mellow?

I like the support team. They are always available and very professional Review collected by and hosted on G2.com.

What do you dislike about Mellow?

I stumbled over some login issues, but the problem was resoved very quickly Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you so much for the review! We’re happy to hear that Mellow has made working with freelancers around the world easier. And huge thanks for the kind words about our support team, they’ll love hearing this.

We’re also glad the login issue was solved quickly.

See how Mellow improved
AN
Verified User in Information Technology and Services
"a convenient service that allows you to make payments quickly"
5/5
What do you like best about Mellow?

The user interface is very intuitive and easy to navigate, which makes managing transactions much faster. The customer support team is very responsive and helpful whenever I have questions regarding my account. Review collected by and hosted on G2.com.

What do you dislike about Mellow?

The account verification process for companies is a bit too lengthy and requires too much documentation. Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thanks a lot for your feedback! Great to hear the interface and support make your workflow faster, that’s exactly what we aim for when building Mellow for international teams.

Regarding verification, we understand it may feel demanding. These checks are required for compliance and are essential to ensure secure and legally sound cross-border payments.

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Andrew H.
AH
Andrew H.
"An alternative option"
3.5/5
What do you like best about Mellow?

its allows interaction with international contractors through a central app Review collected by and hosted on G2.com.

What do you dislike about Mellow?

the complexity in getting started and setting things up Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you for your review and for choosing Mellow! We're glad to hear the platform helps you manage international contractors from one place.

We also appreciate the feedback about onboarding and setup. We've shared your comments with our product team and will keep working to simplify the setup process.

See how Mellow improved
Anton S.
AS
Anton S.
Finance manager
Mid-Market (51-1000 emp.)
"High commission pour service"
2/5
What do you like best about Mellow?

support team is really good. they respond quickly and give real deadlines for solving problems Review collected by and hosted on G2.com.

What do you dislike about Mellow?

Interface. It is really terrible.The layout is slipping, there is no logic in the fields, and it is impossible to figure out the interface on your own. Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you for your honest and detailed feedback, Anton. We really appreciate you taking the time to share it.

We’re glad to hear that our support team has been helpful and responsive. At the same time, we understand your concerns about the interface. We’ve shared this feedback with our product team, and improving clarity and usability is an ongoing priority for us. If you ever need guidance, our team is always happy to walk you through the platform via the chat in your personal account or at support@mellow.io — it’s important to us that you can use the service comfortably.

As for pricing, it reflects the cost of compliance, security, and reliable payment infrastructure, especially for cross-border payments. For Contractor of Record, fees scale with volume, while Contractor Management offers a more budget-friendly option. We’re always happy to discuss both models and help you find the most suitable solution.

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SA
Salma A.
Ai tutor
Writing and Editing
Enterprise (> 1000 emp.)
"The best payment platform"
5/5
What do you like best about Mellow?

Mellow is a reliable and user-friendly payment platform that makes online transactions fast, secure, and hassle-free. Its intuitive interface and smooth checkout process save time, while the strong security measures ensure peace of mind. Highly recommended for anyone looking for a simple yet efficient payment solution. Review collected by and hosted on G2.com.

What do you dislike about Mellow?

Mellow is a great and reliable payment platform with fast and secure transactions. However, it would be even better if it offered a virtual card option for online payments. Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

We’re happy to know Mellow helps make your transactions fast, reliable, and worry-free, and that our support team could resolve your issue efficiently. Your virtual card suggestion has been noted 🙌

See how Mellow improved
Kin M.
KM
Kin M.
"Great platform"
5/5
What do you like best about Mellow?

Payment make easy from Mellow great service if you are looking relaible payment platform Review collected by and hosted on G2.com.

What do you dislike about Mellow?

Company registration and team adding its useless for mee I cant teust anybody Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you for the review and for choosing Mellow.

We’re glad the platform is helping make payments easier and more reliable for you.

Regarding company registration and team setup, these features are designed for businesses that manage payments collaboratively, though we understand they may not fit every workflow. We appreciate the feedback and will share it with the team.

See how Mellow improved
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Excellent money transfer experience"
4.5/5
What do you like best about Mellow?

Mellow offers a wide variety of payout options with almost instant and highly reliable transfers. Besides their platform is fast, easy to use and their support team is outstanding always quick to respond and follow up until any issue is resolved Review collected by and hosted on G2.com.

What do you dislike about Mellow?

Actually I haven’t faced any major issues so far. Everything has been smooth, fast and reliable. If anything, I would just like to see even more payout options in the future Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you for sharing your experience!

See how Mellow improved
Rodion P.
RP
Rodion P.
"Seamless experience of making international payments to our freelancers."
5/5
What do you like best about Mellow?

Ease of use and the fact that product is being actively worked on, new features, design, etc. Review collected by and hosted on G2.com.

What do you dislike about Mellow?

The authentication system did not work as expected until I connected with support and they provided me with an alternative option. Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you for the positive review! We’re glad Mellow provides a seamless way to pay international freelancers, and that you’ve noticed our ongoing product improvements. We appreciate your note about authentication. It’s great to hear our support team was able to offer an alternative and resolve the issue quickly.

See how Mellow improved
Verified User in Computer Games
AC
Verified User in Computer Games
Mid-Market (51-1000 emp.)
"Simple and convenient payments to your remote team"
5/5
What do you like best about Mellow?

At our company, what we appreciate most about Mellow is its reliability and ease of use. Managing payments for a distributed team can be challenging, but Mellow streamlines the entire process. Payments are automated, timely, and transparent, which means less time spent on admin and more time focused on work. Our team members have full visibility into their earnings and payment status, which builds trust and reduces friction. Mellow has significantly improved our remote operations and helped us maintain a smooth and professional payment experience for everyone. Review collected by and hosted on G2.com.

What do you dislike about Mellow?

One area where Mellow could improve is in task creation automation. Currently, creating and assigning tasks still requires a fair amount of manual input. For companies managing large remote teams or recurring workflows, it would be helpful to have features like task templates, bulk task creation, or integration with project management tools to auto-generate tasks based on schedules or triggers. Adding this level of automation would streamline operations and save valuable time for managers and team leads. Review collected by and hosted on G2.com.

Response from Sasha Babenko of Mellow
Edit edit

Thank you for such a thoughtful and detailed review! We're so glad Mellow helps you focus on work instead of admin. And we hear you on task automation — it's a great point. We've passed your feedback to the product team and will explore how to make task creation smoother.

See how Mellow improved