I liked that we could have several vendors all saved in one platform. Review collected by and hosted on G2.com.

Ach payments take too long. Sometimes it would take over a full week for vendor to receive payment. Review collected by and hosted on G2.com.

The idea is novel and should be incredibly useful for many small business owners: send payments to vendors and other contractors using a variety of methods. Quick processing, the ability to pay with a credit card, and payment tracking are all very useful features. No charge for a set of basic free features is much appreciated. Review collected by and hosted on G2.com.

I am a real estate broker who frequently makes payments to a variety of vendors, industry professionals and other brokers. I signed up for Melio because I liked the idea of being able to pay some of these invoices with a credit card, both for tracking purposes and for the credit card points. The service worked as advertised for a handful of payments and then the breakdown began. Melio initially processed, then rejected a handful of payments claiming that payroll was not allowed. However, these are the exact same vendors I'd already paid through the service previously with no issues. (And of course, since they aren't my employees, it wasn't payroll). At one point Melio held a payment they'd rejected, claiming they could not send it back to the originating bank. It was a little over $1000, so not life-changing money, but frustrating that I had to make multiple requests of customer service to sort it out. Things continued to get more surreal from there. The next thing I know, Melio sends me an email stating that there are multiple accounts with my social security number attached and that I need to let them know which is the "real" one so they can delete the other. Concerned about a possible breach of my private data, I contact their customer service, who initially doesn't respond. On the second attempt, they look into the matter only to tell me that they don't see anything like that on their end and that they apologize for sending the alert in error. Several weeks go by and I attempt to log in to send another payment through Melio. In the final coup de grace, I receive a message telling me that my account has been closed because I did not respond to the request to confirm which of the two with my social security number was the real one.

In summary, Melio seems to have launched their product without fully testing it for bugs, and customer service is not trained to deal with the resulting snafus. Based on my personal experience with the platform, I have some doubts as to the level of security with which Melio guards customers' financial information. There also needs to be a more robust process for phone and email support specialists to interact with Melio's IT people, because it seems the former doesn't really understand how the site is working, nor how to resolve software glitches when they occur. At this point I have stopped using the service and won't recommend it to others, until they get their internal systems and customer service sorted out. Review collected by and hosted on G2.com.

Very simple platform that does what it promises. Process payments from customers and vendors.

Also, the UX interface is very simple. Review collected by and hosted on G2.com.

The new pricing plan does not provide value to small businesses, also the platform is not working accurately. Review collected by and hosted on G2.com.

Melio is easy to use and it allows to setup contractor payments in advance. Also, it's free for US payments!

I also like they have QBO integrations Review collected by and hosted on G2.com.

No much. Maybe they should expand international comities list. Everything else is awesome! Review collected by and hosted on G2.com.

Great for vendor invoicing and bill payments. Very straightforward and user friendly. I refer it to my bookkeeping clients. Several them use it internally now. I love it from bookkeeping stand point, it syncs with qbo, easy to match payments and invoices Review collected by and hosted on G2.com.

That it's no longer partner with qbo. It's on the reasons I am moving away from qbo.. Review collected by and hosted on G2.com.

Melio is easy to set up and use. It integrates well with QuickBooks Online. Our client process is easy ... just approve bills to be paid and decide to pay now or later. Review collected by and hosted on G2.com.

I wish we had more up-front, human help with best practices. There's lots of "help" online though. Review collected by and hosted on G2.com.

It's a fast and easy way to improve the accounting workflows. I have used it with dozens of accounting clients. Review collected by and hosted on G2.com.

The tool needs to incorporate more of the QBO functionality for seamless syncing from Melio to QBO. Review collected by and hosted on G2.com.

If the client decideds to pay with a credit card, you can add the credit card fees to the invoice. Review collected by and hosted on G2.com.

It does not intergrate well with quickbooks or any other accounting software. Review collected by and hosted on G2.com.

When I was working as Business Developement Manager I had a great experience in using Melio as a payment option from my previous company. Fast and Easy and Melio provides other payment option in pay your Business Bills. Paying contractors, etc. So If you're starting to grow your business a you need a reliable payment plaform, Choose Melio! Review collected by and hosted on G2.com.

Previously there were a bit of lags while using the app but I guess It's already addressed. Review collected by and hosted on G2.com.

Melio has been my go-to third-party bill payment processor for many years now. I love how it seamlessly integrates into QBO so that I can process bills in QBO or in Melio. The interface is super easy to use and understand. I recommend Melio to all my accounting clients and use Melio daily. Implementing Melio takes little to no time and if you ever run into issues, support is very helpful. Review collected by and hosted on G2.com.

Support is only a chat bot and sometimes I find it takes many clicks and attempts to reach a a person if the issue is outside of their standard bot issues. I do wish there was a number to call for support when dealing with more complicated payment issues. Review collected by and hosted on G2.com.