SP
Sonny P.
Owner
Small-Business (50 or fewer emp.)
"Perfect solution for outsourced AP services"
5/5
What do you like best about Melio?

The seamless integration with QuickBooks Online simplifies workflow, saves time, and makes it easy to manage payments and vendor invoices. Review collected by and hosted on G2.com.

What do you dislike about Melio?

I honestly can't think of anything I dislike about Melio. It does what is says it does, and all for free. One thing that I can think of that would make melike it more would be if it had a feature to collect W-9 information from payees when there is a 1099 reporting requirement. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi Sonny, thanks for sharing this review with us! We're happy to hear that Melio simplifies your workflow, saves time, and makes managing payments and vendor invoices easy. While we do not issue 1099 forms, we offer a downloadable CSV file for all payments to easily view, classify, and export data! Check out our help center for more details: https://melio.zendesk.com/hc/en-us/articles/4418678499612-Can-Melio-help-with-my-annual-tax-report

Best,

Team Melio

DC
Daniel C.
Freelance Web Developer
Small-Business (50 or fewer emp.)
"Good product with great payments"
3/5
What do you like best about Melio?

Good affiliate program

Easy platform to accept payments Review collected by and hosted on G2.com.

What do you dislike about Melio?

Nothing to write about or dislike at this time! Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi Daniel, thank you for sharing your experience! We're glad to hear you appreciate the ease of accepting payments on Melio and that the low fees are beneficial for your business. If you ever have any feedback or need assistance, we're here to help.

Best,

Team Melio

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Excellent UI"
4.5/5
What do you like best about Melio?

Streamlined and simple, clean modern UI. Good followup via email. Ability to work with lots of different vendors and a good way to see when payments will be processed, which makes planning easy. Review collected by and hosted on G2.com.

What do you dislike about Melio?

None so far. I haven't run into any issues. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi there, thank you for sharing your positive experience with Melio! We're thrilled to hear that you find our platform streamlined and easy to use. It's great to know that the ability to manage multiple vendors and accounts has been beneficial for you. If you ever need assistance or have any suggestions, feel free to reach out. We're here to help!

Best,

Team Melio

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Disappointing Experience with Melio - Not Recommended for Check Payments"
0.5/5
What do you like best about Melio?

One standout aspect for me is the affordability of sending a check to a vendor for just $1.50. This cost-effective solution has not only helped reduce transaction expenses but also contributed to overall savings for my business.Additionally, Melio's user-friendly interface makes it easy for vendors to register directly with them. This has been a game-changer in simplifying the process of sending ACH payments. The seamless registration process enhances efficiency, and it's reassuring to know that Melio is committed to providing a hassle-free experience for both businesses and vendors. Review collected by and hosted on G2.com.

What do you dislike about Melio?

I regret to share my deeply unsatisfactory experience with Melio, a payment service that has fallen short of expectations in several key areas. It is crucial for potential users to be aware of these issues to make informed decisions.

One major drawback revolves around Melio's offering of two free checks a month. Despite this seemingly attractive feature, a significant problem arises when checks are scheduled in advance. Melio imposes charges after the first two scheduled checks, regardless of whether the user exceeds the monthly limit. This billing approach lacks transparency and caught me off guard, resulting in unexpected fees for scheduled payments.

Moreover, the recurring technical issues I encountered are alarming. In December, a payment was scheduled but failed to go through due to a "technical issue." While Melio assured me that the problem was resolved, the same issue recurred in January. When I reached out seeking clarification and resolution, the response was less than satisfactory. Melio acknowledged the problem but only offered to issue the payment at that moment, with no consideration for the late fees I would incur from the vendor. This lack of proactive communication and problem-solving on their part is concerning.

Equally disheartening is the customer service experience. Instead of taking responsibility for the recurring technical issues, Melio consistently attributes every problem to a generic "technical issue" and claims that the matter has been resolved, even when it clearly persists. This evasive approach leaves customers without clear answers or resolutions, eroding trust in the platform's reliability.

In conclusion, based on my unfortunate experiences, I strongly caution against using Melio for sending checks. The undisclosed charges for scheduled payments, persistent technical issues, and unsatisfactory customer service make Melio an unreliable option for businesses relying on timely and secure payments. If possible, I recommend exploring alternative services, particularly those focused on ACH transactions, to avoid the pitfalls I encountered with Melio. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi there, thank you for taking the time to share your review with us. We are delighted to know that you found our registration process to be smooth and our interface to be user-friendly. To clarify, our offer of two free checks per month applies to two separate payment transactions created in your account. We are sorry to hear about your negative experience and want you to know that we take your concerns seriously. We want to make things right for you, so please email us at reviews@melio.com and we will investigate this matter in depth for you.

Best,

Team Melio

Bouapha T.
BT
Bouapha T.
CEO
Small-Business (50 or fewer emp.)
"Melio is great"
4/5
What do you like best about Melio?

it integrates with quickbooks well and its easy to use. Review collected by and hosted on G2.com.

What do you dislike about Melio?

Melio is good until you run into an issue and then its hard to get it fixed. The time from payment to funding the vendor's account seem to take a lot longer than 3 days now. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi Bouapha, thank you for your feedback! We're glad to hear you find Melio easy to use and appreciate the integration with QuickBooks. We apologize for any delays and issues you've encountered, and we'll work on improving the resolution process. Your input helps us enhance our service!

Best,

Team Melio

Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Easy to use system!"
4.5/5
What do you like best about Melio?

So easy to get started and love that there are multiple options to pay as well as the integrations. Review collected by and hosted on G2.com.

What do you dislike about Melio?

Nothing to dislike about Melio at this point in time. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi there, thank you for submitting your review! We're delighted to hear that you find our interface and features easy to use. We appreciate your feedback and will be sure to share it with the team.

Best,

Team Melio

Verified User in Consulting
UC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Melio is a great solution to skip paying processing fees and not pass it onto your clients!"
4.5/5
What do you like best about Melio?

I love that you can do an ACH transfer for free and your clients can choose that as well so they don't have to take that expense from you either. I use Melio every single month to pay my contractors, and I use it to invoice my clients. It is quick to get started using it as well, and easy for clients to pay invoices and tea members to set up direct deposit. Review collected by and hosted on G2.com.

What do you dislike about Melio?

It doesn't integrate with my CRM (Dubsado) so I have to manually insert the payment link for my clients, so it takes away my automation capabilities. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi there, thanks for sharing this review with us! We're thrilled to hear that you and your clients both enjoy our payment processing workflow for your business needs. To fully simplify and save time on sending invoices, you can create a custom QR code linked to your Melio account. Check out our help center for more details: https://melio.zendesk.com/hc/en-us/articles/9291398625564-How-to-create-a-QR-code-using-your-unique-Melio-payment-link

Best,

Team Melio

HM
Hamza M.
Blog Owner
Small-Business (50 or fewer emp.)
"Prefered Payment Solution"
4/5
What do you like best about Melio?

How it's easy to pay and get paid. Melio really simplifies how invoices are paid and managed. Review collected by and hosted on G2.com.

What do you dislike about Melio?

I think Melio is not fully international and I dislike the limits when it comes to work globaly. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi Hamza, thank you for your review! We're happy to hear that Melio has simplified your payment process and made managing invoices easier. We appreciate your feedback on the international features, and we're continually working to expand our capabilities. Your input helps us improve!

Best,

Team Melio

Verified User in Fund-Raising
UF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Melio is a great tool for small business"
5/5
What do you like best about Melio?

Melio is incredibly easy to use and free for small business users with limited needs Review collected by and hosted on G2.com.

What do you dislike about Melio?

I don't have any complaints - sorry! I think the service is terrific. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi David, thank you for taking the time to share your review with us! We are excited to hear that you find Melio to be a valuable tool for small businesses. We understand that managing finances can be challenging, especially for small businesses, and we are thrilled that our service has been able to make this aspect easier for you. We'll be sure to pass this feedback along to the team!

Best,

Team Melio

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"A Simple Solution with Room to Grow"
5/5
What do you like best about Melio?

Melio's greatest strength is its user-friendly interface and free basic plan, making it an accessible option for small businesses new to online payment platforms. Review collected by and hosted on G2.com.

What do you dislike about Melio?

Melio's limitations lie in its limited features beyond the free plan, lack of robust reporting tools, and occasional processing delays. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi there, thank you for sharing your thoughts! We’re glad to hear that you find Melio’s user-friendly interface. We understand the need for more advanced features and robust reporting tools and will be sure to share this feedback with our internal team. Your feedback about processing delays is also noted, and we appreciate your patience. We’re committed to making B2B payments easier and more efficient for businesses like yours. Please don't hesitate to reach out if you have any more suggestions or need assistance.

Best,

Team Melio