--- title: Melio Reviews meta_title: 'Melio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 248 reviews by the users' company size, role or industry to find out how Melio works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 248 scale: '5' date_modified: '2026-07-17' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Melio Reviews **Vendor:** Melio **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.4/5.0 **Total Reviews:** 248 ## About Melio Melio is an Accounts Payable/Accounts Receivable platform, designed to streamline B2B payments for businesses of any size. Easily manage vendor payments, invoices, and cash flow with flexible payment methods like bank transfers or cards, and maintain control through scheduled payments. Melio syncs with QB and Xero, keeping records up to date. It also optimizes financial operations by automating approvals, scheduling, and reconciliation, reducing administrative tasks so you can focus on growing your business. Try all of Melio's features free for 30 days before you choose a plan. ## Melio Pros & Cons **What users like:** - Users appreciate the **ease of use** of Melio, enjoying quick ACH payments and streamlined bill payment processes. (89 reviews) - Users appreciate the **easy payments** feature of Melio, enjoying quick ACH transactions and seamless QuickBooks integration. (72 reviews) - Users appreciate the **easy integrations** of Melio, simplifying payments and enhancing the user experience significantly. (34 reviews) - Users commend Melio for its **easy setup** and seamless integration with QuickBooks, streamlining the payment process effortlessly. (33 reviews) - Users find Melio to be **simple and fast** , enhancing their payment process and improving cash-flow control. (33 reviews) - Users value Melio for its **time-saving payment process** , enhancing efficiency and cash-flow control in vendor payments. (28 reviews) - Users value the **customizable approval workflows** and fast payment options that enhance their payment processing experience. (26 reviews) - Users appreciate the **flexibility of payment options** with Melio, enjoying easy and secure transactions for various needs. (25 reviews) - Intuitive (22 reviews) - Users enjoy the **efficiency** of Melio, simplifying vendor payments and enhancing cash flow management. (21 reviews) **What users dislike:** - Users experience frustrating **delays in payment processing** , leading to inconvenience and potential issues with vendor transactions. (31 reviews) - Users express concerns over **poor customer support** , highlighting unresponsive communication and unresolved payment issues with Melio. (21 reviews) - Users report **payment issues** with Melio, highlighting failures in processing and lack of effective communication for resolutions. (16 reviews) - Users experience **payment delays** with Melio, causing frustration and uncertainty regarding the status of their funds. (13 reviews) - Users criticize the **high fees** associated with Melio, especially for credit card processing and advanced features. (12 reviews) - Invoicing Problems (12 reviews) - Poor Reporting (10 reviews) - Users find Melio's **missing features** limiting, especially in accounting tools and customer support responsiveness. (9 reviews) - Limited Features (8 reviews) - Long Waiting Time (8 reviews) ## Melio Reviews ### 1. Best Platform For All payments **Rating:** 5.0/5.0 stars **Reviewed by:** Sahaya S. | Sourcing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Melio?** As per my knowledge the first application who supports the credit card even though supplier didn't accept **What do you dislike about Melio?** I feel bit slow in payment process. Rest its fine **Recommendations to others considering Melio:** Melio is one of the Better option for small business. **What problems is Melio solving and how is that benefiting you?** In our business line not much suppliers accept credit card payment. This issue solved after we started using Melio **Official Response from Stevie U:** > Hi Sahaya, thank you for leaving a review! We're glad to hear that Melio has helped simplify payment processing for your business, especially with vendors who don't accept credit cards. If you have any questions or concerns, please don't hesitate to contact us via email or live chat, Monday to Friday, between 9 AM to 8 PM EST. We would be more than happy to help you out! Best, Team Melio ### 2. Comprehensive review of Business payment platform **Rating:** 4.5/5.0 stars **Reviewed by:** Seerapu N. | Node JS/Nest JS Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Melio?** It has streamlined business payments and simplifies transactions thereby increasing the efficiency **What do you dislike about Melio?** The support team of melio is not upto the the mark and there is a very big lag that needs to be addressed to flourish in this game changing business **What problems is Melio solving and how is that benefiting you?** It solves the complex transactions and simplifies the B2B transactions thereby creating transparency in between the business that shows the clarity in daily use cases and elongivity **Official Response from Brianna Pedernera:** > Hi Seerapu, Thank you for your feedback! We’re pleased to hear that Melio has helped streamline your business payments and enhance overall efficiency. We also sincerely appreciate you taking the time to share areas where there is room for improvement. Your feedback will be communicated to the appropriate teams, as insights like yours are invaluable in helping us enhance our platform and better serve the evolving needs of businesses. Best, Team Melio ### 3. melio our company hero **Rating:** 5.0/5.0 stars **Reviewed by:** shailesh s. | we developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Melio?** the way to creating sending invoice to people and get money from that, easy to use , many feature available, nice customer support , **What do you dislike about Melio?** some UI is like a game and very unprofessional like UI otherwise every thing is okay **What problems is Melio solving and how is that benefiting you?** i face problem in invoicing and recieving money , melio help alot with having many template of invoice bill also automate payment received by customer **Official Response from Stevie U:** > Hi Shailesh, thanks for your feedback. We're happy to hear that you find Melio easy to use and appreciate our features and customer support. We also appreciate your thoughts on the UI—our team is always working to improve the experience, and we'll take your input into consideration. If you have any specific suggestions, we'd love to hear them! All the best, Team Melio ### 4. Digital payment platform to simplify business to business payments **Rating:** 4.5/5.0 stars **Reviewed by:** Seerapu N. | Backend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Melio?** I like the User friendly interface that has learning curve to my team and It also comes in hand held devices making it access **What do you dislike about Melio?** The support team at times is not quick in terms of resolving challenges **What problems is Melio solving and how is that benefiting you?** It is benefitting the complex and time consuming payment process with the maintenance of account transactions in sorted manner that are available at easy access in lesser time. ### 5. Melio is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** It only takes a few minutes to complete a payment to a vendor. Files can be uploaded and the process is easy to transfer the information from the Invoice and save it in the payment process. **What do you dislike about Melio?** I have not found any dislikes so far with Melio. **What problems is Melio solving and how is that benefiting you?** Payments directly to Vendor's bank accounts. **Official Response from Stevie U:** > Hi there, thank you for your feedback! We're glad to hear that you find the payment process quick and straightforward. It's wonderful to know that direct payments to vendors' bank accounts are working well for you. If there's anything else we can do to improve your experience, please let us know! Best, Team Melio ### 6. A Smoother Ride for B2B Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Melio?** Melio now offers enhanced vendor management, faster payments (including international and instant transfers), and a redesigned, more intuitive Pay dashboard. The new mobile app and accountant-focused tools improve flexibility and team collaboration. It remains cost-effective for SMBs while adding powerful features for growing businesses. **What do you dislike about Melio?** Still limited in advanced reporting and forecasting for larger firms. Some integrations (outside QuickBooks) lack depth. Occasional delays in customer support response persist during high-volume periods. **What problems is Melio solving and how is that benefiting you?** Streamlined payments for my agency **Official Response from Stevie U:** > Hi there, thanks for taking the time to post this review. We’re happy to hear that you find Melio as an intuitive interface and cost-effective for small businesses. For further assistance with analytics, accounting software sync issues, and other concerns, please feel free to reach out to our support team via live chat or via our help center on weekdays from 9am to 8pm EST, and we'd be happy to assist! Best, Team Melio ### 7. A seamless way to pay and recieve payments! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan C. | Offensive Security Consultant , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Melio?** It provides an ease of use when it comes to paying bills and getting paid. **What do you dislike about Melio?** The limit restriction to specific country. **What problems is Melio solving and how is that benefiting you?** Paying of bills to clients without worrying I may have missed certain clients. ### 8. Great option for small company bill payments **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Their pricing is very competitive. I have also had great experiences with their customer service. I like that it syncs automatically with QBO and that the payments also sync back. I also like that it has an app you can use. **What do you dislike about Melio?** It is great to have a chat option but I have had some experiences where my issue couldn't be resolved immediately. That being said, the issues were eventually resolved. I also think there is room for improvement when bills are revised. The current process is difficult and confusing especially when approval processes are in place. **What problems is Melio solving and how is that benefiting you?** We started using Melio when it was integrated with QBO. I think the QBO communication was confusing, but people should know Melio is still an option and is more affordable than the QBO option. I like how it integrates and automatically syncs with QBO and I also like that there is the option to have an approval process. **Official Response from Stevie U:** > Hi Tiffany, thank you for your detailed feedback! We're happy to hear you have enjoyed using our service. We appreciate your patience with our customer service and take your suggestions for improvement seriously, especially regarding the bill revision process and approval workflows. Your input helps us enhance our platform to better our customers! Best, Team Melio ### 9. Melio is our go to for Payment Proecessing **Rating:** 4.0/5.0 stars **Reviewed by:** carisa m. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** We have been using melio since beta testing. I will say that we have experience with a lot of other systems that offer the same type of system some have different features. but we always come back to Melio as our preferred system. The ease of use is the best part, along with their support you can not beat how responsive and helpful they are. Using Melio eliminates tracking down payments, seeing if they have been cashed, and stopping payment - the system handles all of these pieces for you. **What do you dislike about Melio?** The only downside is the processing time. we have had clients complain about the check turnaround being 5-7 days but most other services have the same setup. it would also be awesome if they starting beefing up their approval process to give us more option to utilize with clients, it is not a must but would be a great addition to the product. **What problems is Melio solving and how is that benefiting you?** Printing paper checks in house. and tracking down payments, along with issuing stop payments **Official Response from Stevie U:** > Hi Carisa, thank you for your support and valuable feedback! We're thrilled to hear that Melio has become your preferred system, especially for its ease of use and responsive support. We understand your concerns about processing times and appreciate your suggestion about enhancing the approval process. We're always looking to improve, and your insights are invaluable. Thanks for being part of our journey! Best, Team Melio ### 10. Great payments tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff G. | Head of Marketplace Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Melio?** I like melio because it's very simple to create, send invoices, make payments and receive payments **What do you dislike about Melio?** I haven't found anything to dislike so far. **What problems is Melio solving and how is that benefiting you?** It helps us easily create invoices to collect payments and also to send payments to contractors/vendors. **Official Response from Stevie U:** > Hi Jeff, thanks for your review. We're so glad to hear that you find Melio simple and easy to use for invoices and payments. If there's anything we can do to make your experience even better, let us know! All the best, Team Melio ### 11. Comprehensive and Efficient Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina P. | sdr, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Melio?** What I like most about Melio is that it allows sending payment requests to clients, which greatly optimizes the collection management. **What do you dislike about Melio?** What I don't like about Melio is that sometimes its page becomes slow. **What problems is Melio solving and how is that benefiting you?** The costs of services that were previously free do not benefit us as a small company; if those services were free, it would be a benefit. **Official Response from Brianna Pedernera:** > Hi Carolina, Thank you so much for sharing your thoughts! I’m so glad to hear that Melio has been helpful for your client payment requests and collection management—that’s exactly what we strive for! I also understand your concerns, and I want to apologize for any inconvenience caused by slow page speeds. A helpful tip when Melio is running slow is to try clearing your browser’s cookies and ensure that your browser is up to date. That can often improve performance! We also still offer a free subscription plan called the GO plan, which is designed with smaller businesses in mind, but we totally get that as businesses grow, the free plan can sometimes feel limiting. We genuinely appreciate your feedback and will be sure to share it with our team as we continue to improve our services. Thanks again - and please don’t hesitate to reach out if you need anything else! We're here to help! Take care, Team Melio ### 12. Fantastic product. **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan N J. | Logistic Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Melio?** Melio allows our business to process invoices automatically. The software is user friendly simple to install ,automated PO matching and user friendly workspace. **What do you dislike about Melio?** There isn't anything to dislike , that's why we choose the system for our small business. **What problems is Melio solving and how is that benefiting you?** Multi level approval workflow. Line item extraction. The system make it much easier to import documents , invoices, receipt and other transactions. **Official Response from Brianna Pedernera:** > Hi Dylan, Wow, thank you so much for the amazing feedback! 😊 We're thrilled to hear that Melio is making such a positive impact on your business by automating invoices and simplifying your processes. We’re so glad to be a part of your success, and we’re always here if you need anything else! Take care, Team Melio ### 13. Melio payments **Rating:** 4.5/5.0 stars **Reviewed by:** pavan c. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Melio?** when users commend integrates and also helpful with ACH transfers which are free and is very useful **What do you dislike about Melio?** credit card payments are charged and we have to subscribe for high plan for certain advanced features **What problems is Melio solving and how is that benefiting you?** invoices management and also vendors and bills and also helps streamline payments and also useful to process the payments and no fee for ach payments **Official Response from Brianna Pedernera:** > Hi Pavan! Thank you for your feedback! We're glad to hear that you find the ACH transfers and integrations helpful—it's great to know they're making a positive impact. We're always working to improve our offerings, and your input helps us continue to enhance the experience. Please feel free to reach out if you have any other suggestions or questions! Take Care, Team Melio ### 14. nice app for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Chetan A. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Melio?** good interface and free to use for everyone **What do you dislike about Melio?** login and authentication time time very much **What problems is Melio solving and how is that benefiting you?** bill for customer **Official Response from Brianna Pedernera:** > Hi Chetan, Thank you for your feedback! We’re thrilled to hear that you find the interface user-friendly and appreciate that Melio offers a free subscription plan. We’re always working to make the experience better for all, so your input is greatly appreciated! If you ever have any questions or need assistance, feel free to reach out. Take care, Team Melio ### 15. Melio, New/Fresh! **Rating:** 4.0/5.0 stars **Reviewed by:** Alyx S. | Beauty Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Melio?** Melio has been a treat to use. It’s always great to have a new, fresh option. Their support is always prompt, helpful, and go above and beyond. Payments received are always fast **What do you dislike about Melio?** Limited ‘full’ customization options, more would be nice. **What problems is Melio solving and how is that benefiting you?** Solving the issues of faster payments received, invoicing payments. **Official Response from Brianna Pedernera:** > Hi Alyx, Thank you so much for sharing your wonderful feedback! We're so thrilled that Melio has been a great fit for you! It’s amazing to know that our support team has been prompt and helpful—our team truly strives to go above and beyond. We also appreciate your input about customization options. We understand that having more flexibility can be really valuable, and we’ll be sure to share your thoughts with our team as we continue to improve the platform. Thanks again for sharing! Take care, Team Melio ### 16. Melio software and product review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Melio?** Melio software is used for business payments. It is a simple tool with automated workflows. It is easy QuickBooks integration and flexible payment options. It is used for ACH and Credit cards. **What do you dislike about Melio?** Melio software lacks support for international payments. It has limited integrations beyond QuickBooks. which may be restrictive for some businesses. **What problems is Melio solving and how is that benefiting you?** Melio simplifies and easy bill payments by automating accounts payable. It is benefiting for me because it can reducing manual work. It is improving the cash flow with flexible payment options. **Official Response from Brianna Pedernera:** > Hi there, We genuinely appreciate you taking the time to share where your experience could be improved. Feedback like yours is incredibly important to us—it helps us understand where we can do better and guides our efforts to create a more seamless and reliable experience for all the businesses we serve. If you have any additional thoughts or need further assistance, please don’t hesitate to reach out to us at reviews@melio.com. Best, Team Melio ### 17. I found Melio was very simple and easy to learn & use! **Rating:** 4.5/5.0 stars **Reviewed by:** TIFFANY P. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** When I first used Melio for a payment, I felt good about it because they were quick to confirm everything. As a new business owner, I wasn’t sure if it was the best option, so I tried another company, but that didn’t work out. Melio’s customer service ended up being way better. **What do you dislike about Melio?** I don't remeber disliking any features or anything specifically. I can't recall a downside to using the platform as I was pretty satisfied with the service I received. **What problems is Melio solving and how is that benefiting you?** Solved the problem and hassle of paying vendors without the headache. I'm happy to use this in the future for years tocome. The process was simple for me being a novice in utilizing software such as Melio. **Official Response from Stevie U:** > Hi Tiffany, thanks for sharing this review with us! We're thrilled to hear that Melio is a crucial tool for your business in simplifying your workflow and providing you with quick correspondence and payment confirmations. We understand that choosing the right payment solution is essential and we're glad we can meet your needs. We'll be sure to pass this feedback along to the team! Best, Team Melio ### 18. The best payment processing software out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** The look and feel of the software, the cleanness, the smooth integration with QBO. It really cuts down on the time it takes to pay people. Getting it set up is a bit time consuming like any other payment processing platform, but still easy to do. Customer support is always there really quick, though getting an answer during a conversation tends to take a lot of time due to language barriers, the issue is always resolved pretty quickly though! **What do you dislike about Melio?** You can't change the mapping of the payment processing fee going to QBO (you used to be able to!) and that's really frustrating. The system has also been really slow lately. **What problems is Melio solving and how is that benefiting you?** The time it takes to cut checks is being decreased a lot and the integration with QBO ensures all my payables are present when I go to pay and are immediately marked paid in QBO. Saves a ton of time in my day to day. **Official Response from Stevie U:** > Hi there, thank you for sharing your insights with us! We're happy to hear that Melio's integration with QBO is saving you time and streamlining your payments. We apologize for any inconvenience with the payment processing fee mapping and the recent slowness. We'll be sure to pass this feedback along to our internal teams as we constantly working to improve these areas. Your insights help us enhance our service, and we appreciate your patience and understanding! Best, Team Melio ### 19. Straightforward design easy to manage payment methods **Rating:** 5.0/5.0 stars **Reviewed by:** Allison S. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Melio?** Single intuitive payment processor that covers our entire target market by supporting multiple payment options. **What do you dislike about Melio?** The session can time out too fast if I’m inactive. **What problems is Melio solving and how is that benefiting you?** Executing a large number of payments in a short time. **Official Response from Brianna Pedernera:** > Hi Allison, Thank you for sharing your experience! We're glad to hear Melio is aligns so well with your needs and helps you effectively reach your target market! Best, Team Melio ### 20. Melio has made AR/AP so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Melio?** I love being able to see wehre my receiveables are in the process of being deposited into my account. I also really appreciate that I can take CC payments and ACH without having to ask clients for personal information. Their customer service has been very helpful anytime that I have needed to reach out. **What do you dislike about Melio?** Some B2B clients prefer I make payments to THEIR melio, but I haven't found a way to link those payments to mine so that I don't have to make manual entries. **What problems is Melio solving and how is that benefiting you?** It's made it easier to take payments in ways that are flexible for my clients. **Official Response from Tia Hunte:** > Hi Christine, Thank you for sharing this review with us! We're delighted to hear that Melio has helped streamline your accounts receivable workflow through credit card payments and our secure ACH request forms for vendors. You can view payments from other Melio account users in the "Paid" category of the "Get Paid" section on your Melio dashboard. For more details, please view our help center article: https://bit.ly/3AMhtXR. We'll also be sure to pass this feedback along to our team! Cheers, Team Melio ### 21. Zero concern with hacking and fraud **Rating:** 0.0/5.0 stars **Reviewed by:** Martin B. | Founder & CEO, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Melio?** Easy to use and connect to Quickbooks online. **What do you dislike about Melio?** We had several invoices fraudulently created over several weeks totally tens of thousands of dollars. We pointed these out several times to Melio requesting that they look into how these invoices were created. Perhaps one of our users was hacked. One would think that a company like Melio that deals with users bank accounts and credit cards would show some interest if a customer claims they were hacked - but we received zero interest from Melio in providing any customer support on this issue whatsoever. So we deleted all our accounts and moved elsewhere. **What problems is Melio solving and how is that benefiting you?** Allows for easy vendor ACH payment **Official Response from Tia Hunte:** > Hi Martin, thank you for your feedback. We're truly sorry to hear about your less-than-satisfactory experience. At Melio, we take fraud matters very seriously and are committed to assisting you in every way possible. To help us investigate further, could you please email us with more details regarding the fraudulent charge(s) at reviews@melio.com? Once we receive this information, we will prioritize a thorough investigation. We genuinely want to resolve this for you and look forward to hearing from you soon! Best, Team Melio ### 22. Melio: Pay in multiple currencies. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Melio?** Melio is the very simple to use payment transfer app. Specially for small businesses to make payment to vendors, suppliers and contractors etc. **What do you dislike about Melio?** There is nothing to dislike about Melio. **What problems is Melio solving and how is that benefiting you?** Our organization have different client in different state so that it will be very benefiting to get money transfer very easily and safely. **Official Response from Brianna Pedernera:** > Hi there, thank you so much for your positive feedback! 🙌 We’re thrilled to hear that Melio has been such a helpful and simple solution for your payment needs, especially as your business serves clients across different states. It’s fantastic that you find our service both easy to use and secure, as that is what we strive for! We’re committed to continuing to support small businesses like yours with efficient and safe payment solutions. Best, Team Melio ### 23. Expense Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey J. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Melio has been a go-to resource for credit card, travel and expense management support. The comprehensive solution has helped track job expenses, manage individual travel expenses, and improve our company financial record keeping for job related travel. We found that the melio dashboard was integratable with our accounting software. We also found that there was a information share capability that allowed us to import our expense data from our accounting into melio. Since we adopted melio we have been able to keep track of travel and job expenses without paying more for accounting services. **What do you dislike about Melio?** I didn't like that we needed two dashboards to manage our accounting. **What problems is Melio solving and how is that benefiting you?** We had trouble keeping track of individual job and projects. Melio helped us track these expenses more easily **Official Response from Stevie U:** > Hi Jeffrey, thank you for sharing your experience! We're glad Melio has been a valuable resource for managing your travel and job expenses and that our integration with your accounting software has been helpful. We understand the challenge of managing multiple dashboards and appreciate your feedback as we work to improve the user experience. Best, Team Melio ### 24. Great and Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Milena K. | Accounting Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** Melio is very easy to set up, integrate, and use. It offers great features and saves time. Customer support is always there and ready to answer questions and help in any way they can. I use it every day and recommend it to anyone looking for an A/P & A/R Solution. My preferred method for bill payments. **What do you dislike about Melio?** There is no such thing at the moment. Probably, the slightly slower ACH. **What problems is Melio solving and how is that benefiting you?** Melio saves time and the hassle of bill payments. **Official Response from Stevie U:** > Hi Milena, thanks for leaving a review! We're thrilled to hear that Melio has been easy to set up, integrate, and use, saving you time and hassle with bill payments. It's great to know that our support team has been helpful and responsive. If you face any difficulties with a payment, please do not hesitate to contact us via email or Live Chat, Monday through Friday from 9 AM to 8 PM EST. Our support team is always ready to assist you! Best, Team Melio ### 25. Melio is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** anas m. | Campaign Volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** It has the potential of truly democratising business payments. My clients were happier than before because I had more choices of paying them. **What do you dislike about Melio?** A digital B2B payment platform can sometimes be a tricky process for starters who like conventional payment methods. **What problems is Melio solving and how is that benefiting you?** I am able to spend more time with my customers with least amount of payment backlogs. It helps my business grow on a regular basis. I can take total control of payments which I lacked before. **Official Response from Stevie U:** > Hi Anas, thank you for your review! We're thrilled to hear that Melio has helped your business thrive with its seamless payment experience. We'll be sure to pass this feedback along to the team! Best, Team Melio ### 26. Melio has been a great find for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** As a small business, finding a B2B payment solution that doesn't charge fees has been great. What we invoice is what we receive. We use Melio mostly to receive payments, but do use it to make payments when we work with someone who only accepts checks. The interface is easy to use and the process is pretty straight forward. **What do you dislike about Melio?** I wish Melio accepted payments from personal accounts instead of businesses only because we tend to work with businesses and people who might not have a business account. The other minor annoyance is that Melio only syncs with Quickbooks. It doesn't have integrations with other common accounting software. It's easy enough to upload an invoice, but it would be nice to skip that step. **What problems is Melio solving and how is that benefiting you?** Melio allows us to receive payments from our clients without charging a processing fee. By using Melio, we have saved thousands of dollars in fees. **Official Response from Stevie U:** > Hi there, thank you for sharing your experience with Melio! We’re glad to hear that our platform has been helpful for your business, especially in saving on processing fees. We understand your frustration regarding the lack of integration with personal accounts and other accounting software. Your feedback is valuable, and we’re always looking for ways to improve. If there’s anything else we can do to support your needs, please let us know. We’re here to help! Best, Team Melio ### 27. User-Friendly Platform with Outstanding Support from a Dedicated Account Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2024 **What do you like best about Melio?** The best thing about Melio is its simplicity and ease of use. The platform makes managing payments incredibly straightforward, even for those who aren’t financial experts. Additionally, having a dedicated account representative adds a personal touch that makes a big difference. Whenever I have a question or need assistance, my rep is always there to help, providing quick and reliable support. **What do you dislike about Melio?** One aspect I find challenging with Melio is the occasional delay in processing certain payments, especially when dealing with larger amounts. While this isn’t a frequent issue, it can be inconvenient when trying to manage cash flow efficiently. It would be great if these delays were minimized to ensure smoother transactions. **What problems is Melio solving and how is that benefiting you?** They help with my accounting, simiplfying paying invoices. Also, a big benefit for me is allowing me to pay for invoices using my business credit card. **Official Response from Stevie U:** > Hi there, thank you for sharing your experience with Melio! We're glad to hear you find the platform easy to use and appreciate the support from your dedicated account representative. We understand that occasional payment delays can be frustrating, especially when managing cash flow, and we're continuously working on improving our processes to minimize these occurrences. Your feedback is valuable, and we’re always here to help! Best, Team Melio ### 28. Quick service usually but problems when I referred someone (fellow physician) and it was a problem. **Rating:** 3.0/5.0 stars **Reviewed by:** Zachary N. | Medical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Quick usually but could be quicker (takes 5 days) **What do you dislike about Melio?** Fellow physician tried to pay me and Melio gave the run around looking for EIN and all this business information. She would not use my referral link and it gave me a sour taste in my mouth for the company. **What problems is Melio solving and how is that benefiting you?** Electronic payment without fees is the main beneift. Can do at home without a check **Official Response from Stevie U:** > Hi Zachary, thank you for sharing your feedback. We're glad to hear you appreciate the benefits of electronic payments without fees. We apologize for the inconvenience your payor experienced with the payment process. We're continually working to improve our service and make transactions faster and more straightforward for everyone. If there’s anything specific you’d like us to address, please contact us at reviews@melio.com. Best, Team Melio ### 29. My customers are afraid to use it. Now I am too. **Rating:** 0.0/5.0 stars **Reviewed by:** Brandon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Melio?** When I first started using Melio, the customer service was outstanding. A friendly account executive took the time to meet with me virtually and discuss my needs and demonstrate the service. The interface is simple and intuitive. I even recommended it to my own clients. Not anymore. **What do you dislike about Melio?** Most of my customers are too uncomfortable to use it. They don't like the idea of providing their bank information on a website. I have a small law practice and sent a customer an invoice to pay me a retainer. I finally convinced this customer to use Melio because the payment was for an urgent matter they wanted me to being right away, and I told them this would be faster. They sent the payment via Melio. I received a cryptic email from "compliance" telling me my account is disabled and that the payment failed. Concerned, I called my account executive. She picked up the phone, only to tell me she no longer works for Melio. Melio never told me. Unable to find another telephone number, I started a help chat, in which I was told that I had to email "compliance." Compliance emailed me back at 3AM. They needed my NAICS code and a W-9. Whose W-9, mine or my customer's, I emailed to ask? Compliance emailed me back the next day at 2AM: my customer's. My client is now really annoyed. Their payment failed. It's been two days without answers. Why should they send me a W-9 when they're paying me, not the other way around? Forget Melio, the're just going to mail me a check. Nope. Melio says that my account will remain locked until my customer sends me a W-9 to send to them. Now I am begging my client to send me a W-9 with their EIN on it so I can restore my access to Melio, which my client doesn't even want to use anymore. Can I talk to someone on the phone? No. Can "compliance" respond to my emails faster than a day later? No. That friendly account executive? I asked. They no longer offer that service. Moving on. **What problems is Melio solving and how is that benefiting you?** Melio is causing problems and alienating my customers. **Official Response from Tia Hunte:** > Hi Brandon, We appreciate you taking the time to share your feedback with us. We regret to learn that your experience, which was initially positive, has now fallen short of your expectations. It's important for you to know that at Melio, the security of our customers' accounts is our top priority. We have implemented various measures to ensure that your banking information is kept safe and secure when provided online. Additionally, to ensure that we meet regulatory standards, our compliance team conducts comprehensive reviews of all payments and accounts. Maintaining regulatory standards is our top priority, and our team is committed to conducting thorough reviews of payments and accounts. We understand your frustration and recognize the significance of timely communication when you need it. Please know that we will pass this feedback along to our team and address it internally. Your concerns are important to us, and our ultimate goal is to resolve any issues you may have. As there is limited information here, please email us at reviews@melio.com and we will prioritize your message and promptly address any immediate concerns you may have. Best, Team Melio ### 30. Simplifying Business Transactions with a Personal Touch **Rating:** 3.5/5.0 stars **Reviewed by:** John W. | Founder/Wall Street Disruptor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** User-Friendly Interface: Right off the bat, Melio impresses with its intuitive and sleek interface. Navigating through the platform feels like a breeze, making the management of payables and receivables less of a chore and more of an enjoyable task. Flexibility in Payments: The flexibility Melio offers is a game-changer. Whether it's paying via bank transfer, credit card, or even opting for a check payment, Melio caters to a variety of preferences, ensuring businesses can manage their cash flow effectively. Cost-Effectiveness: With no subscription fee and a model that allows free bank transfers, Melio is a boon for businesses keeping a tight leash on their operational costs. This approach democratizes access to premium financial management tools, which I find incredibly admirable. Enhanced Cash Flow Management: Melio's ability to schedule payments and offer credit card payments even to vendors that don't accept them directly is a standout feature. This not only aids in better cash flow management but also offers the opportunity to earn credit card rewards. **What do you dislike about Melio?** Limited International Payments: Currently, Melio's services are primarily focused on domestic transactions within the United States. For businesses like mine that have a global footprint, the inability to execute international payments is a notable limitation. Integration Capabilities: While Melio integrates with some accounting software, its ecosystem can feel a bit isolated. Expanding its integration capabilities with more platforms would significantly enhance its utility, making it a more versatile tool for businesses that rely on a suite of applications to manage their operations. Customer Support: Although the platform is relatively straightforward to use, navigating customer support can sometimes feel like a maze. Enhancing the accessibility and responsiveness of support would go a long way in elevating the user experience. **What problems is Melio solving and how is that benefiting you?** Getting money **Official Response from Stevie U:** > Hi John, thank you for taking the time to leave a review with us. We are thrilled to hear that Melio not only helped enhance your cash flow management but also provided you with a seamless pay experience. Please note that international payments can be made on our platform for a $20 fixed fee. We appreciate your feedback regarding our integrations and support team, and we have forwarded it for internal review. We are committed to ensuring a positive customer experience and offering assistance when needed. Best, Team Melio ### 31. We used Melio for years, Now we no longer do **Rating:** 1.0/5.0 stars **Reviewed by:** Heather B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Melio?** I liked that we could have several vendors all saved in one platform. **What do you dislike about Melio?** Ach payments take too long. Sometimes it would take over a full week for vendor to receive payment. **What problems is Melio solving and how is that benefiting you?** Paying vendors **Official Response from Stevie U:** > Hi Heather, We appreciate your feedback and understand how important timely payments are for your business. Please note that ACH payments with Melio typically take 3-5 business days. We’re always working on ways to improve and will be sure to pass your insights along. If you’re looking for faster delivery, we do offer an expedited option to help ensure payments reach vendors quicker. Please don’t hesitate to reach out to reviews@melio.com if you need any assistance—we’re here to help! All the best, Team Melio ### 32. Melio is a Good Idea That Fills a Niche, But Falls Short Due to Inept Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Andrew G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** The idea is novel and should be incredibly useful for many small business owners: send payments to vendors and other contractors using a variety of methods. Quick processing, the ability to pay with a credit card, and payment tracking are all very useful features. No charge for a set of basic free features is much appreciated. **What do you dislike about Melio?** I am a real estate broker who frequently makes payments to a variety of vendors, industry professionals and other brokers. I signed up for Melio because I liked the idea of being able to pay some of these invoices with a credit card, both for tracking purposes and for the credit card points. The service worked as advertised for a handful of payments and then the breakdown began. Melio initially processed, then rejected a handful of payments claiming that payroll was not allowed. However, these are the exact same vendors I'd already paid through the service previously with no issues. (And of course, since they aren't my employees, it wasn't payroll). At one point Melio held a payment they'd rejected, claiming they could not send it back to the originating bank. It was a little over $1000, so not life-changing money, but frustrating that I had to make multiple requests of customer service to sort it out. Things continued to get more surreal from there. The next thing I know, Melio sends me an email stating that there are multiple accounts with my social security number attached and that I need to let them know which is the "real" one so they can delete the other. Concerned about a possible breach of my private data, I contact their customer service, who initially doesn't respond. On the second attempt, they look into the matter only to tell me that they don't see anything like that on their end and that they apologize for sending the alert in error. Several weeks go by and I attempt to log in to send another payment through Melio. In the final coup de grace, I receive a message telling me that my account has been closed because I did not respond to the request to confirm which of the two with my social security number was the real one. In summary, Melio seems to have launched their product without fully testing it for bugs, and customer service is not trained to deal with the resulting snafus. Based on my personal experience with the platform, I have some doubts as to the level of security with which Melio guards customers' financial information. There also needs to be a more robust process for phone and email support specialists to interact with Melio's IT people, because it seems the former doesn't really understand how the site is working, nor how to resolve software glitches when they occur. At this point I have stopped using the service and won't recommend it to others, until they get their internal systems and customer service sorted out. **What problems is Melio solving and how is that benefiting you?** Melio offers a system that allows me to make and track payments to multiple vendors, while also keeping the invoices handy for quick review at a later date. Since credit cards can be used for payment, it allow allows the opportunity to earn points/rewards on payments that wouldn't normally earn them if paid via check. **Official Response from Stevie U:** > Hi Andrew, thank you for taking the time to provide us with your detailed feedback. We apologize for the negative experience you had with us. At Melio, we prioritize the security of our customer's accounts and have implemented various measures to safeguard them against unauthorized access and other potential security breaches. Our compliance team conducts thorough reviews of all payments and accounts to ensure we meet regulatory standards. However, we understand that there is room for improvement and have shared your feedback with our team. We want to work with you to resolve this matter. Please feel free to email us at reviews@melio.com so that we can assist you further. We look forward to hearing from you soon. Best, Team Melio ### 33. This is a statement in English and does not require translation from an unknown language. It is already in English. **Rating:** 4.0/5.0 stars **Reviewed by:** René V. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Melio?** Very simple platform that does what it promises. Process payments from customers and vendors. Also, the UX interface is very simple. **What do you dislike about Melio?** The new pricing plan does not provide value to small businesses, also the platform is not working accurately. **What problems is Melio solving and how is that benefiting you?** Melio helps to capture the invoices, create a bill, and sync with QuickBooks online. Also, for payment processing to vendors, it is really good and easy to use even if vendors are from other countries. **Official Response from Tia Hunte:** > Hi René, Thank you for sharing your feedback with us and the community! We're thrilled to hear that you find our interface easy to use for processing payments and consolidating your payment management. We’re also sorry to hear that you’ve encountered a few issues with your account, and we truly appreciate your feedback on our new pricing model. We’d love to learn more about the challenges you’re facing and help you choose a plan that best fits your needs. Please feel free to email us at reviews@melio.com and we'll be happy to support you directly with any questions or concerns. All the best, Team Melio ### 34. A convenient way to pay all your contractors! **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia M. | Tax Accountant, EA, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Melio is easy to use and it allows to setup contractor payments in advance. Also, it's free for US payments! I also like they have QBO integrations **What do you dislike about Melio?** No much. Maybe they should expand international comities list. Everything else is awesome! **What problems is Melio solving and how is that benefiting you?** My business checking account doesn't have Zelle option. Wire transfers aren't free. **Official Response from Stevie U:** > Hi Anastasia, thank you for sharing your feedback! We're glad you find Melio easy to use and appreciate the convenience of setting up payments in advance. We also hear your suggestion about expanding the list of international countries. Our team is always looking to improve and develop our services to meet customer needs better. We appreciate you choosing Melio! Best, Team Melio ### 35. Bill payment and vendor invoicing **Rating:** 4.0/5.0 stars **Reviewed by:** Traci H. | Owner bookkeeping business, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Melio?** Great for vendor invoicing and bill payments. Very straightforward and user friendly. I refer it to my bookkeeping clients. Several them use it internally now. I love it from bookkeeping stand point, it syncs with qbo, easy to match payments and invoices **What do you dislike about Melio?** That it's no longer partner with qbo. It's on the reasons I am moving away from qbo.. **What problems is Melio solving and how is that benefiting you?** It's solves for my clients tracking invoices from 3rd party vendors and thier payments they make and get.it syncs with qbo to make bookkeeping less labor intensive. **Official Response from Stevie U:** > Hi Traci, thank you for sharing your positive experience! We’re thrilled that you and your bookkeeping clients find Melio straightforward and user-friendly. While we’re no longer directly partnered with QBO, we’re glad Melio continues to meet your needs. Your feedback is invaluable, and we appreciate you choosing Melio. If you have any questions or need further assistance, feel free to reach out! Best, Team Melio ### 36. Standardizing on Melio for our business and our clients' businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Melio is easy to set up and use. It integrates well with QuickBooks Online. Our client process is easy ... just approve bills to be paid and decide to pay now or later. **What do you dislike about Melio?** I wish we had more up-front, human help with best practices. There's lots of "help" online though. **What problems is Melio solving and how is that benefiting you?** Melio makes it really easy to pay bills. For $500,000 to $5 million businesses, that's not so easy. Melio saves time for business owners and alleviates the need for A/P staff. It also makes collections easier. **Official Response from Stevie U:** > Hi there, thank you for your review! We’re glad you find Melio easy to set up and that it saves time for business owners. We appreciate your feedback on having more up-front, human support for best practices, and we are working on improving this. If you need any further assistance, please feel free to reach out! Best, Team Melio ### 37. Best ACH tool around **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey S. | Owner and accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** It's a fast and easy way to improve the accounting workflows. I have used it with dozens of accounting clients. **What do you dislike about Melio?** The tool needs to incorporate more of the QBO functionality for seamless syncing from Melio to QBO. **What problems is Melio solving and how is that benefiting you?** A secure way to capture payees bank information. **Official Response from Stevie U:** > Hi Stacey, thank you for sharing your experience! We're glad Melio has been a helpful tool for you and your clients. We appreciate your feedback on the QBO functionality and are always looking for ways to improve. Your insights are valuable in helping us enhance our service! Best, Team Melio ### 38. Good solution for processing payments **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** If the client decideds to pay with a credit card, you can add the credit card fees to the invoice. **What do you dislike about Melio?** It does not intergrate well with quickbooks or any other accounting software. **What problems is Melio solving and how is that benefiting you?** It gives clients multipal payment options (Credit card, ACH, etc). **Official Response from Stevie U:** > Hi Kyle, thank you for your feedback! We're glad you find the multiple payment options helpful. We’re continuously working to improve, and your input regarding integrations with accounting software is appreciated. We will be sure to pass this feedback along. Best, Team Melio ### 39. Fast and Reliable! **Rating:** 4.0/5.0 stars **Reviewed by:** JOSE IAN KIT M. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** When I was working as Business Developement Manager I had a great experience in using Melio as a payment option from my previous company. Fast and Easy and Melio provides other payment option in pay your Business Bills. Paying contractors, etc. So If you're starting to grow your business a you need a reliable payment plaform, Choose Melio! **What do you dislike about Melio?** Previously there were a bit of lags while using the app but I guess It's already addressed. **What problems is Melio solving and how is that benefiting you?** Ease of payment process **Official Response from Stevie U:** > Hi Jose, thank you for your positive feedback! We're glad to hear that Melio has been a reliable and efficient payment option for your business needs. It's great to know that the payment process has been smooth for you. We appreciate your support and are always here to help! Best, Team Melio ### 40. Melio is an easy to use bill pay processor **Rating:** 5.0/5.0 stars **Reviewed by:** Christina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** Melio has been my go-to third-party bill payment processor for many years now. I love how it seamlessly integrates into QBO so that I can process bills in QBO or in Melio. The interface is super easy to use and understand. I recommend Melio to all my accounting clients and use Melio daily. Implementing Melio takes little to no time and if you ever run into issues, support is very helpful. **What do you dislike about Melio?** Support is only a chat bot and sometimes I find it takes many clicks and attempts to reach a a person if the issue is outside of their standard bot issues. I do wish there was a number to call for support when dealing with more complicated payment issues. **What problems is Melio solving and how is that benefiting you?** Making it easy to schedule vendor payments that syncs into QBO **Official Response from Stevie U:** > Hi Christina, thanks so much for your review! We're thrilled to hear that Melio has been your go-to bill payment processor for many years. Regarding your feedback about our support, we understand your frustration with the chat bot at times. While we don't currently offer phone support, we're always working to improve our chat support and make it easier for you. If you have any concerns or questions please feel free to reach out to reviews@melio.com and we'd be happy to assist you immediately. Best, Team Melio ### 41. Perfect solution for outsourced AP services **Rating:** 5.0/5.0 stars **Reviewed by:** Sonny P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** The seamless integration with QuickBooks Online simplifies workflow, saves time, and makes it easy to manage payments and vendor invoices. **What do you dislike about Melio?** I honestly can't think of anything I dislike about Melio. It does what is says it does, and all for free. One thing that I can think of that would make melike it more would be if it had a feature to collect W-9 information from payees when there is a 1099 reporting requirement. **What problems is Melio solving and how is that benefiting you?** Melio makes it possible for me to efficiently offer AP services to my clients by providing the tools to safely collect ACH payment information from vendors and contractors, streamlining the bill payment process, and eliminating the need to write checks (which helps keep payor bank account information safe). **Official Response from Stevie U:** > Hi Sonny, thanks for sharing this review with us! We're happy to hear that Melio simplifies your workflow, saves time, and makes managing payments and vendor invoices easy. While we do not issue 1099 forms, we offer a downloadable CSV file for all payments to easily view, classify, and export data! Check out our help center for more details: https://melio.zendesk.com/hc/en-us/articles/4418678499612-Can-Melio-help-with-my-annual-tax-report Best, Team Melio ### 42. Good product with great payments **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel C. | Freelance Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Good affiliate program Easy platform to accept payments **What do you dislike about Melio?** Nothing to write about or dislike at this time! **What problems is Melio solving and how is that benefiting you?** Melio allows us to do payments with low commission fees! **Official Response from Stevie U:** > Hi Daniel, thank you for sharing your experience! We're glad to hear you appreciate the ease of accepting payments on Melio and that the low fees are beneficial for your business. If you ever have any feedback or need assistance, we're here to help. Best, Team Melio ### 43. Excellent UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** Streamlined and simple, clean modern UI. Good followup via email. Ability to work with lots of different vendors and a good way to see when payments will be processed, which makes planning easy. **What do you dislike about Melio?** None so far. I haven't run into any issues. **What problems is Melio solving and how is that benefiting you?** Ability to manage lots of different vendors and accounts at once and pay via ACH. **Official Response from Stevie U:** > Hi there, thank you for sharing your positive experience with Melio! We're thrilled to hear that you find our platform streamlined and easy to use. It's great to know that the ability to manage multiple vendors and accounts has been beneficial for you. If you ever need assistance or have any suggestions, feel free to reach out. We're here to help! Best, Team Melio ### 44. Disappointing Experience with Melio - Not Recommended for Check Payments **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** One standout aspect for me is the affordability of sending a check to a vendor for just $1.50. This cost-effective solution has not only helped reduce transaction expenses but also contributed to overall savings for my business.Additionally, Melio's user-friendly interface makes it easy for vendors to register directly with them. This has been a game-changer in simplifying the process of sending ACH payments. The seamless registration process enhances efficiency, and it's reassuring to know that Melio is committed to providing a hassle-free experience for both businesses and vendors. **What do you dislike about Melio?** I regret to share my deeply unsatisfactory experience with Melio, a payment service that has fallen short of expectations in several key areas. It is crucial for potential users to be aware of these issues to make informed decisions. One major drawback revolves around Melio's offering of two free checks a month. Despite this seemingly attractive feature, a significant problem arises when checks are scheduled in advance. Melio imposes charges after the first two scheduled checks, regardless of whether the user exceeds the monthly limit. This billing approach lacks transparency and caught me off guard, resulting in unexpected fees for scheduled payments. Moreover, the recurring technical issues I encountered are alarming. In December, a payment was scheduled but failed to go through due to a "technical issue." While Melio assured me that the problem was resolved, the same issue recurred in January. When I reached out seeking clarification and resolution, the response was less than satisfactory. Melio acknowledged the problem but only offered to issue the payment at that moment, with no consideration for the late fees I would incur from the vendor. This lack of proactive communication and problem-solving on their part is concerning. Equally disheartening is the customer service experience. Instead of taking responsibility for the recurring technical issues, Melio consistently attributes every problem to a generic "technical issue" and claims that the matter has been resolved, even when it clearly persists. This evasive approach leaves customers without clear answers or resolutions, eroding trust in the platform's reliability. In conclusion, based on my unfortunate experiences, I strongly caution against using Melio for sending checks. The undisclosed charges for scheduled payments, persistent technical issues, and unsatisfactory customer service make Melio an unreliable option for businesses relying on timely and secure payments. If possible, I recommend exploring alternative services, particularly those focused on ACH transactions, to avoid the pitfalls I encountered with Melio. **What problems is Melio solving and how is that benefiting you?** Sending checks to vendors and ACH deposits **Official Response from Stevie U:** > Hi there, thank you for taking the time to share your review with us. We are delighted to know that you found our registration process to be smooth and our interface to be user-friendly. To clarify, our offer of two free checks per month applies to two separate payment transactions created in your account. We are sorry to hear about your negative experience and want you to know that we take your concerns seriously. We want to make things right for you, so please email us at reviews@melio.com and we will investigate this matter in depth for you. Best, Team Melio ### 45. Melio is great **Rating:** 4.0/5.0 stars **Reviewed by:** Bouapha T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** it integrates with quickbooks well and its easy to use. **What do you dislike about Melio?** Melio is good until you run into an issue and then its hard to get it fixed. The time from payment to funding the vendor's account seem to take a lot longer than 3 days now. **What problems is Melio solving and how is that benefiting you?** it makes internal controls easy. **Official Response from Stevie U:** > Hi Bouapha, thank you for your feedback! We're glad to hear you find Melio easy to use and appreciate the integration with QuickBooks. We apologize for any delays and issues you've encountered, and we'll work on improving the resolution process. Your input helps us enhance our service! Best, Team Melio ### 46. Easy to use system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** So easy to get started and love that there are multiple options to pay as well as the integrations. **What do you dislike about Melio?** Nothing to dislike about Melio at this point in time. **What problems is Melio solving and how is that benefiting you?** Getting paid via ACH and credit card while passing the fees on to the customer as well as paying vendors and consultants. **Official Response from Stevie U:** > Hi there, thank you for submitting your review! We're delighted to hear that you find our interface and features easy to use. We appreciate your feedback and will be sure to share it with the team. Best, Team Melio ### 47. Melio is a great solution to skip paying processing fees and not pass it onto your clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** I love that you can do an ACH transfer for free and your clients can choose that as well so they don't have to take that expense from you either. I use Melio every single month to pay my contractors, and I use it to invoice my clients. It is quick to get started using it as well, and easy for clients to pay invoices and tea members to set up direct deposit. **What do you dislike about Melio?** It doesn't integrate with my CRM (Dubsado) so I have to manually insert the payment link for my clients, so it takes away my automation capabilities. **What problems is Melio solving and how is that benefiting you?** I no longer have to pay a processing fee to Stripe or PayPal for all of my client invoices which saved me enough funding to hire a bookkeeper to reconcile my accounts each month (which needs to be done but I very much dislike doing). **Official Response from Stevie U:** > Hi there, thanks for sharing this review with us! We're thrilled to hear that you and your clients both enjoy our payment processing workflow for your business needs. To fully simplify and save time on sending invoices, you can create a custom QR code linked to your Melio account. Check out our help center for more details: https://melio.zendesk.com/hc/en-us/articles/9291398625564-How-to-create-a-QR-code-using-your-unique-Melio-payment-link Best, Team Melio ### 48. Prefered Payment Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Hamza M. | Blog Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Melio?** How it's easy to pay and get paid. Melio really simplifies how invoices are paid and managed. **What do you dislike about Melio?** I think Melio is not fully international and I dislike the limits when it comes to work globaly. **What problems is Melio solving and how is that benefiting you?** Easy to centralize everything about payments in on place. **Official Response from Stevie U:** > Hi Hamza, thank you for your review! We're happy to hear that Melio has simplified your payment process and made managing invoices easier. We appreciate your feedback on the international features, and we're continually working to expand our capabilities. Your input helps us improve! Best, Team Melio ### 49. Melio is a great tool for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Melio?** Melio is incredibly easy to use and free for small business users with limited needs **What do you dislike about Melio?** I don't have any complaints - sorry! I think the service is terrific. **What problems is Melio solving and how is that benefiting you?** Melio makes it easy for me to send checks or ACH payments to contractors **Official Response from Stevie U:** > Hi David, thank you for taking the time to share your review with us! We are excited to hear that you find Melio to be a valuable tool for small businesses. We understand that managing finances can be challenging, especially for small businesses, and we are thrilled that our service has been able to make this aspect easier for you. We'll be sure to pass this feedback along to the team! Best, Team Melio ### 50. A Simple Solution with Room to Grow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Melio?** Melio's greatest strength is its user-friendly interface and free basic plan, making it an accessible option for small businesses new to online payment platforms. **What do you dislike about Melio?** Melio's limitations lie in its limited features beyond the free plan, lack of robust reporting tools, and occasional processing delays. **What problems is Melio solving and how is that benefiting you?** Melio solves the problem of cumbersome and outdated B2B payment methods for small businesses. Traditional methods like checks and wire transfers can be slow, prone to errors, and require manual processing. **Official Response from Stevie U:** > Hi there, thank you for sharing your thoughts! We’re glad to hear that you find Melio’s user-friendly interface. We understand the need for more advanced features and robust reporting tools and will be sure to share this feedback with our internal team. Your feedback about processing delays is also noted, and we appreciate your patience. We’re committed to making B2B payments easier and more efficient for businesses like yours. Please don't hesitate to reach out if you have any more suggestions or need assistance. Best, Team Melio ## Melio Discussions - [How can l pay a couple of Invoices inn only one check? 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