Helps complete urgent approvals within hours.

We love how flexible the e-signature workflow is. It fits across multiple teams; from

HR, finance, operations, even general affairs. The ability to approve and sign digitally

from anywhere really streamlines our internal process. Review collected by and hosted on G2.com.

We once had an issue with document CC not being sent properly. Hopefully future

updates solve this. Review collected by and hosted on G2.com.

What I like most about the product/service is that it is officially recognized by the Indonesian government, provides a smooth user experience, and offers great scalability and flexibility. Review collected by and hosted on G2.com.

It would be beneficial to establish a dedicated helpdesk for Japanese companies, as response times for Japan-related inquiries tend to be slower. Once a dedicated support team is in place, we believe customer satisfaction will increase significantly after implementation. Review collected by and hosted on G2.com.

"User-friendly and secure for signing experience"

We onboard clients in logistics and education. Their users often sign via mobile, and

Mekari Sign’s UI makes it painless. The OTP login and custom fields like currency,

checkbox, and phone number are especially useful. Review collected by and hosted on G2.com.

Some clients needed more visibility into recipient activity (e.g., if the email was

opened), but this can usually be managed from the dashboard. Review collected by and hosted on G2.com.

"Ideal platform for onboarding clients into digital agreements”

It’s easy to train clients to use Mekari Sign. Features like QR/barcode signing, PSrE

legality, and automatic reminders reduce manual bottlenecks. API works well in

embedded systems. Review collected by and hosted on G2.com.

For our clients, it cuts paperwork, speeds up approvals, and ensures legal validity

through tanda tangan PSrE and e-meterai. It’s also easier to track signed

documents, which used to be a major pain point during audits. Review collected by and hosted on G2.com.

The app, both web and mobile is intuitive and dependable. We can sign documents, use eMeterai, and even top up right from our phones or any devices so far. The push notifications also help us act on document faster. Review collected by and hosted on G2.com.

On mobile, it would be nice to have more advanced settings like editing signer roles or adjusting fields. But for signing and approvals, everything we need is already there. Review collected by and hosted on G2.com.

How flexible the platform is—offering both PSrE and Global Sign digital signatures depending on our needs. The user experience is also seamless; employees can log in using their email, sign documents easily, and download them anytime they need.

Key features like automated reminders, approval flows, bulk signing and uploading, and user management have significantly improved our document workflow. We also value the constant feature upgrades, always accompanied by informative webinars that help us stay up to date.

Customer service has been very friendly and responsive, and the flexible payment options make it easier for us as a client. We also benefit from ready-to-use e-materai, so we no longer need to purchase them manually.

Overall, Mekari Sign doesn’t just simplify document processing—it plays a big part in helping us achieve our digital transformation goals Review collected by and hosted on G2.com.

1. There’s no feature to schedule document delivery or upload in advance.

2. Confusion between “Delete” and “Void”, even though both actions deduct the e-materai.

3. Some “Need to Sign” emails end up in recipients' spam folders, which delays the signing process and causes follow-up issues.

4. If we open email via Outlook, there is no email receive from Mekari Sign for signing process. Review collected by and hosted on G2.com.

The mobile app is super convenient for our use. We can sign, stamp, and top up eMaterai anytime needed. The support team is quick and responsive, and there are also Open API that lets us integrate easily with our internal systems. Review collected by and hosted on G2.com.

Sometimes i experience errors when under heavy load or during peak usage times. Review collected by and hosted on G2.com.

The team controls and permissions are strong— we can manage access by

department, assign eMeterai quotas, and make sure only the right people can sign or

send. The 2FA and OTP for login are also a nice security touch. Review collected by and hosted on G2.com.

Ease of use and easy of implementation. Our team still use it daily without major trouble. Review collected by and hosted on G2.com.

Mekari Sign app provides the digital signature (Tanda tangan digital tersertifikasi) via

PSrE + built-in emeterai 10000 options. Having those two essential feature in one

app really simplifies documents processing. The tracking features are also detailed

and accurate. Review collected by and hosted on G2.com.

Field setup on the mobile app is limited, it can sign documents only. Really hoping

that improves in future releases. Review collected by and hosted on G2.com.

We can create different field types (example text, date, dropdown, etc.) and personalize the email sender name and subject. It helps the process feel trustworthy and on-brand because we can customize the documents. Review collected by and hosted on G2.com.

Ease of Integrations, Number of Features Review collected by and hosted on G2.com.