Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Excellent Service and Effortless Integration"
5/5
What do you like best about Megaport?

The integration with our existing systems was seamless, with no major obstacles. The platform is intuitive, the pricing is significantly lower than competitors, and their support team is always ready to assist when needed.

Overall, my experience has been highly satisfactory. It's easy to set up, integrates well, and is a service we depend on regularly. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

Honestly, there isn’t much to criticize. If I had to suggest an improvement, it would be to leverage AI technology to enhance the customer experience even further. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Excellent Service and Performance"
5/5
What do you like best about Megaport?

We have been using Megaport for several years now, and I’m incredibly impressed with their service. As a business that requires reliable, fast, and secure connectivity solutions, Megaport has delivered on all fronts. Their platform provides seamless interconnection with leading cloud providers, and the speed and performance of their service are exceptional.

Customer support has been top-notch as well. Anytime we’ve had questions or needed assistance, the team has been responsive, knowledgeable, and quick to resolve issues. It’s rare to find such a high level of service in this industry, and it’s something I truly appreciate. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

There are no major drawbacks with Megaport at least for now. Review collected by and hosted on G2.com.

Baptist T.
BT
Baptist T.
Senior Data Protection Specialist
Mid-Market (51-1000 emp.)
"Great Value and Easy Setup"
5/5
What do you like best about Megaport?

Getting started with Megaport was super easy—implementation was quick, and everything worked right out of the gate. We use it regularly to manage cloud connectivity, and it’s been smooth all the way through.

Integration with our existing setup was straightforward, with no major hiccups. The platform is intuitive, the pricing is great, and support is always there when needed.

Overall, it’s been a solid experience. Simple to implement, easy to integrate, and something we rely on often. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

Honestly, there’s not much to dislike. If anything, the interface could use a bit more polish in a few areas, and some advanced features might take a bit of digging to find. But overall, nothing that’s been a dealbreaker or caused real issues. Review collected by and hosted on G2.com.

SD
Santhosh D.
"Megaport Makes Multi-Cloud Connectivity Easy - In Mins, Not Days"
4.5/5
What do you like best about Megaport?

Megaport drastically simplifies and accelerates multi-cloud connectivity. The ability to spin up virtual cross-connects in seconds/mins, rather than waiting days or weeks for traditional provisioning. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

Having more real-time analytics or visibility into traffic and latency would make monitoring easier Review collected by and hosted on G2.com.

Response from Christina Sparks of Megaport

Thank you, Santhosh, for the kind review and for sharing your experience with Megaport. We’re thrilled to hear how our platform has simplified and accelerated your multi-cloud connectivity, helping you improve agility, reduce costs, and scale faster.

We also appreciate your feedback on the need for more real-time analytics and visibility. To ensure we fully understand your requirements and take the right actions, we’d love the opportunity to connect with you directly. If you’re open to a quick call, please reach out anytime at csopm@megaport.com

In the meantime, you may also find these knowledge base articles helpful for monitoring and visibility:

Port and VXC Monitoring: https://docs.megaport.com/monitoring/port-vxc-monitoring/

API Monitoring: https://docs.megaport.com/api/monitoring/

Thank you again for your time and valuable insights, your feedback helps us continue to improve.

Etienne B.
EB
Etienne B.
Network Architect
Enterprise (> 1000 emp.)
"Megaport - real game changer"
5/5
What do you like best about Megaport?

Megaport has always been a very simple to use product that just works; but with no compromise on quality or robustness. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

it is not a dislike, but i would like a way to make sure that 2 VXC cross diverse path, end to end. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"A committed European team and an interesting platform for Cloud Connectivity"
5/5
What do you like best about Megaport?

I had the opportunity to easily test the MEGAPORT platform for Cloud connectivity, and it turns out to be intuitive and pleasant to use. Its user-friendly interface facilitates navigation and allows for quick handling, even for less experienced users.

The presence and support of the MEGAPORT Europe teams are a real advantage for a good understanding of the offering and the new features available on the platform. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

I have no comment to make in this field. Review collected by and hosted on G2.com.

DS
David S.
ICT Infrastructure Manager
Enterprise (> 1000 emp.)
"Connectivity made easy"
5/5
What do you like best about Megaport?

This team has a real can do attitude! Megaport have worked with us to provide an excellent capability for our business. Networking has been implemented easily, and sales team have been great to deal with. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

The only possible thing was maximum contract length available via online portal was limited to 3 years - not really a deal breaker Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Excellent service and support"
5/5
What do you like best about Megaport?

Having utilized Megaport for our connectivity needs, we can confidently say we have been thoroughly satisfied with the service provided. Our experience throughout our time with them has been consistently positive, marked by unwavering uptime and a highly responsive support system.

One of the standout features of Megaport is its exceptional reliability. The service has consistently been up and operational, providing a stable and dependable foundation for our network requirements. This consistent performance was crucial for our operations and always instilled a high level of confidence in their infrastructure.

Furthermore, the support offered by Megaport has been super good. Any interactions we had with their support team were met with promptness, expertise, and a genuine willingness to assist. This level of support significantly enhanced the overall user experience and is a testament to their commitment to customer satisfaction.

The Megaport portal is another area where the service excels. It is notably user-friendly and intuitive, making the management and configuration of our connectivity straightforward and efficient. The ease of navigation and clear interface contributed to a seamless operational workflow.

While we have been very happy with Megaport’s service, we will be leaving them as we no longer require this specific service. This decision is based purely on a change in our internal needs and not due to any dissatisfaction with the quality or reliability of Megaport’s offerings. We would readily recommend Megaport to others in need of their services, given our overwhelmingly positive experience with their reliable platform, excellent support, and user-friendly portal. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

We have not experienced anything that we dislike with the service or the people supporting it. Review collected by and hosted on G2.com.

Verified User in Financial Services
IF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"After sales as good as presales, product does what it says."
5/5
What do you like best about Megaport?

We picked megaport over a larger competitor despite possibly not having as many points of presence as they were a lot more accessible and consultative.

This approach continued in live. If I raise a support request (sending an email) all my responses have been quick and by someone who knows what they are talking about (even helped me when the bug was in my code calling an API).

In terms of connections, we have about 30 of various flavours and points of presence has not been an issue. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

Not having something like a 'lights out' connectivity to the central firewalls is a little concerning. Review collected by and hosted on G2.com.

Response from Christina Sparks of Megaport

Thank you for the wonderful review and for sharing your experience with Megaport. We’re thrilled to hear that both our presales and support teams have been responsive and helpful, and that our services are meeting your cloud connectivity needs.

We also appreciate your feedback regarding 'lights out' connectivity. To make sure we fully understand your concerns and explore how we can better support your requirements, we’d love the opportunity to connect with you directly. If you’re open to a quick call, please reach out to us anytime at csopm@megaport.com.

Your input is invaluable in helping us continue to improve, and we’re grateful for your time.

Adrian M.
AM
Adrian M.
Sr Network Engineer
Enterprise (> 1000 emp.)
"Multi Cloud connectivity made easy"
5/5
What do you like best about Megaport?

We've been using Megaport's cloud connectivity solutions with MCRs and VXCs for several years now, and the experience has been outstanding. The ability to quickly spin up virtual connections to multiple cloud providers simplified our network architecture. Performance has been consistently reliable. Highly recommended for any business looking to streamline multi-cloud connectivity. Review collected by and hosted on G2.com.

What do you dislike about Megaport?

There is nothing I can complain about this service. Review collected by and hosted on G2.com.